Category Archives: MSP Manager

MSP Manager Chat Transcript in Tickets

Posted on May 3, 2023 by Chris Dunsmore

We would like to share a few recent updates to MSP Manager – Chat Transcript in Tickets and a couple of Customer Portal enhancements.

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MSP Manager Archived Tickets Improvements and more

Posted on April 14, 2023 by Chris Dunsmore

We are pleased to share some updates recently introduced in MSP Manager which will help in-product performance as well as reducing friction when adding contacts in your MSPM company. Archive Tickets improvements and support for contact emails in multiple MSPM … Continue reading →

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MSP Manager – User Consent for Individual MS Mailboxes

Posted on December 15, 2022 by Chris Dunsmore

MSP Manager has added User authorization flow for personal outlook.com mailboxes as well as individual M365 mailboxes. You can now add an outlook.com or individual mailbox in an M365 account as a Monitored Mailbox using Microsoft’s User Consent authorization.

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MSP Manager Public API

Posted on December 14, 2022 by Chris Dunsmore

We are very excited to announce that the Public API for MSP Manager is now generally available. The Public API allows you to read virtually all of the data stored in your MSPM Company, as well as basic write operations … Continue reading →

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MSP Manager, Support for Multiple M365 Integrations

Posted on November 30, 2022 by Chris Dunsmore

We are happy to share some recent updates made in MSP Manager (MSPM). In response to the deprecation of basic authentication for M365 accounts by MicrosoftTM, we have added the ability to integrate multiple M365 accounts. This will allow adding … Continue reading →

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MSP Manager Release 4.38.0

Posted on October 26, 2022 by Chris Dunsmore

We would like to share with you some recent updates to MSP Manager. Two-way User Chat Using the same chat widget that is already in Take Control and N-sight, you can now initiate a chat session from several different location … Continue reading →

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MSP Manager Release 4.32.0

Posted on July 15, 2022 by Chris Dunsmore

We are very pleased to announce the release of several features in our latest update of MSP Manager. Re-open closed tickets when a Customer responds Locations dropdown in appointments Filter on tickets with no time Rates List widget for Workspaces

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N-able and Spring4Shell(CVE-2022-22965)

Posted on April 4, 2022 by carlagajdecki

Update after SWI noticeUpdated April 6, 2022 N-able has been closely monitoring details as they’ve emerged around the Spring4Shell vulnerability, which has received quite a bit of attention over the last week. The N-able security team began to investigate any … Continue reading →

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Apache Log4j Vulnerability – Updated 1:00 p.m. EST, December 22, 2021

Posted on December 20, 2021 by carlagajdecki

Updated: December 21, 2021 Risk Intelligence deployed appropriate patches as of 4 1.m. EST December 21, 2021. Original Post: As you may know, a vulnerability within the Apache Log4j tool was identified on Friday, December 10, 2021 – tracked as CVE-2021-44228. … Continue reading →

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Apache Log4j Vulnerability – Updated 12 p.m. EST, December 15, 2021

Posted on December 13, 2021 by carlagajdecki

Updated 2:30 p.m. EST, December 20, 2021 The Apache Software Foundation (ASF) has rolled out another update – version 2.17.0 – for its Java-based open-source logging library Log4j to address a third security vulnerability first discovered December 10, 2021. In response, … Continue reading →

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