Category Archives: MSP Manager

MSP Manager Update – Send emails from your mailbox, Clear all unread responses

We are happy to release a great new capability today!  You can now use your very own monitored mailbox to send out notifications and replies!  It’s now easier to manage which mailbox is used to reply to customers as well, … Continue reading

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MSP Manager Update – Surprise! Unread Responses automatically clear when a response is added

Surprise, I say?  Yes, it happens… we’re not perfect, and while performing some maintenance we released some code targeted for next week!

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MSP Manager Update – Ticket URL, Knowledge Customer Filter, Mobile Updates

Happy end of the week!  Our latest MSP Manager update starts off with the ability to share Ticket URL’s with your peers, because we know that sometimes you just need a second pair of eyes on an issue. 

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MSP Manager Update – Notifications, Bulk Actions on Unread and Complete and Knowledge updates

We’ve got an exciting release today!  Efficiency is at the top of your requests, so here’s a few goodies that were published today.

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MSP Manager Mobile Update

Hello all, We have released MSP Manager Mobile app version 4.3.  This mobile app release applies to both Android and iOS.  In this release, the following issues were resolved:

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MSP Manager Update – Knowledge Passwords, Task Display, Workspace Fit to Screen, Location in Reports, QBD Mappings

Let’s get straight to the point about passwords in Knowledge, is what you asked of us.  So we made sure you could access your passwords in-line in your Knowledge list.  What a time saver!  You can still create templates with … Continue reading

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MSP Manager – Security First

As you know, many businesses have increasingly come under attack from cybercriminals. The  acceleration of work-from-home arrangements has accelerated this trend. Our goal is to work hard to help keep our partners safe.

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MSP Manager Update – Mailbox Monitoring Diagnostics, Easy Ticket Request

Following the release of M365 mailbox monitoring, we have improved mailbox monitoring logs for both IMAP and M365, ensuring that you can easily identify suspected issues with the monitoring and ticket creation process.

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MSP Manager Update – Monitoring M365 mailbox monitoring, Hour Retainer

We are excited to release our M365 mailbox monitoring via the Graph API.  This supports monitoring for M365 mailboxes with multi-factor authentication enabled and is event driven for real-time ticket generation. We will begin deployment of this feature today, and … Continue reading

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MSP Manager Update – Reports and Exports, Workflow Enhancements, M365 Mailbox Monitoring Preview

In this release, we’ve added Ticket Status information to the ticket CSV exports, Timesheets report and Time Entries csv export now include the Type Of Work.  The Ticket Reports now includes a Created Date filter, so you can generate reports … Continue reading

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