Category Archives: MSP Manager

MSP Manager: Ticket Audit Log

Posted on October 1, 2024 by Chris Dunsmore

Adding to the recent enhancements of Custom Work Types and Full Conversation History Within Notifications, we’re pleased to introduce Ticket Audit Logs to enhance your ticket management experience. You can start using this feature later this week using the steps … Continue reading →

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MSP Manager update: Full conversation history in notifications

Posted on July 3, 2024 by Chris Dunsmore

We are delighted to announce another highly requested feature is being released in the coming days to MSP Manager. With this latest release you can now choose to include the full conversation history inside notifications. Response history inside tickets helps … Continue reading →

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MSP Manager: New Restore Deleted Tickets Widget

Posted on February 23, 2024 by Chris Dunsmore

We are delighted to announce we have started rolling out the heavily-requested feature of restoring tickets that have previously been deleted. In this first release, we have added a new page and widget to the default helpdesk workspace From here … Continue reading →

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MSP Manager Security Update

Posted on February 13, 2024 by Chris Dunsmore

We have released a security update to MSP Manager, which resolves an issue within the HTML templates. We do not anticipate any impact to your current templates; however, as a precaution, we recommend checking your notification templates to ensure they … Continue reading →

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New Billing Engine in MSP Manager

Posted on November 22, 2023 by Chris Dunsmore

We are very pleased to announce a brand new Billing Engine in MSP Manager. The updates are designed to make completing your billing much easier and more efficient, saving you time in your busy day.

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API Keys for MSP Manager’s Public API & QBO Export Improvements

Posted on September 15, 2023 by Chris Dunsmore

MSP Manager now allows for API Key Generation & Authentication for our Public API. This is an alternative to a username and password. It is a more secure method of authentication and does not require a dedicated MSP Manager user … Continue reading →

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MSP Manager Scheduling & New Ticket Editor Improvements

Posted on August 24, 2023 by Chris Dunsmore

We are happy to report several improvements to Scheduling in MSP Manager as well as some fixes for feedback provided on our New Ticket Editor.

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New Ticket Editor in MSP Manager

Posted on July 24, 2023 by Chris Dunsmore

We are very pleased to report that MSP Manager’s ticket editor has undergone a major facelift! The new editor makes much better use of overall screen real estate as well as providing some new and exciting features.

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Associating Assets to Contacts in MSP Manager

Posted on July 11, 2023 by Chris Dunsmore

We are happy to announce new functionality in MSP Manager – Associating Assets to Contacts. With this feature, technicians will find it much easier to locate asset details for tickets raised by an end user. You can select multiple assets … Continue reading →

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What’s new in N-able SSO

Posted on May 25, 2023 by kseniaorekhov

We are pleased to share that the N-able SSO screens have been updated to a new stepped login design. From Thursday 25th May, the landing page will initially now require to enter the username or email only: followed up with … Continue reading →

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