We are happy to announce new functionality in MSP Manager – Associating Assets to Contacts.
With this feature, technicians will find it much easier to locate asset details for tickets raised by an end user. You can select multiple assets to associate to a contact and optionally mark one of them as the default asset. When a contact submits a ticket request, the default asset is automatically selected on their ticket, shortening the time it takes to locate their asset information.
We have also added workspaces widget linking / filtering to quickly be able to see assets associated to contacts.