Author Archives: Chris Dunsmore

Patch Management Release Reminder

As provisionally announced on the 27th August and 9th September we are pleased to advise that the new Patch Management Engines will be released today. This is slightly later than anticipated however we are pleased they have passed testing are … Continue reading

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Patch Management Engine (PME) Release – Update

As provisionally announced on the 27th August we are pleased to advise that the new Patch Management Engines will be released on Monday 13th September. This is slightly later than anticipated however we are pleased that it has passed testing … Continue reading

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Patch Management Engine (PME) Release – coming soon.

We’re pleased to announce that the upcoming release of PME v2.2.x has been provisionally scheduled for September 6th subject to passing quality testing. This version of PME has a number of improvements and bug fixes with the most noteworthy below: … Continue reading

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MSP Manager Helpdesk Preview

Following on from our quick filters release last week we are delighted to launch a preview of the first phase of the upcoming help desk improvements. Whilst the new helpdesk layout has mimicked the current one to allow you transition … Continue reading

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MSP Manager Release v4.30.10

Hello Everyone We are pleased to announce improvements to MSP Manager. These have been released with v4.30.10 Quick Filters Quick filters allow you to create your own customisable quick access buttons within the ticket filter widget. Once created, saved and … Continue reading

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Patch Management Update (KB5003173)

Due to continued issues with Microsoft Update KB5003173 we will be removing it from our Patching Engines. This means it will no longer be detectable, nor installable via PME. Microsoft have superseded this patch with the release of KB5004476 which … Continue reading

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MSP Manager Update

Tomorrow we will be releasing minor update v4.30.8 to MSP Manager which changes the way we handle JWT tokens. Whilst this will be released out of hours, please note that anyone logged in during the update will likely be prompted … Continue reading

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Patch Management Engine Update

An important update for PME has been scheduled for today. This update includes an important bug fix to how we aggregate data for Windows Updates when Microsoft release more than 1 patch using the same KB information. The engine version … Continue reading

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Patch Management Improvement Update

Hello Everyone, A small change can often have a big impact! Today we are very pleased to release an improvement to the way we handle the Google Chrome Update process. Historically Chrome was unable to be updated whilst it was … Continue reading

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Patch Management Engine Version Update

We are pleased to announce the upcoming release of the Patch Management Engine (PME) v2.1.0 scheduled for Monday 17th 2021 This release contains a number of improvements and the following fixes.  RMM Bugfix: Windows Updates Timeout after 1 hour Bugfix: … Continue reading

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