Category Archives: MSP Manager

N-able and Spring4Shell(CVE-2022-22965)

Posted on April 4, 2022 by carlagajdecki

Update after SWI noticeUpdated April 6, 2022 N-able has been closely monitoring details as they’ve emerged around the Spring4Shell vulnerability, which has received quite a bit of attention over the last week. The N-able security team began to investigate any … Continue reading →

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Apache Log4j Vulnerability – Updated 1:00 p.m. EST, December 22, 2021

Posted on December 20, 2021 by carlagajdecki

Updated: December 21, 2021 Risk Intelligence deployed appropriate patches as of 4 1.m. EST December 21, 2021. Original Post: As you may know, a vulnerability within the Apache Log4j tool was identified on Friday, December 10, 2021 – tracked as CVE-2021-44228. … Continue reading →

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Apache Log4j Vulnerability – Updated 12 p.m. EST, December 15, 2021

Posted on December 13, 2021 by carlagajdecki

Updated 2:30 p.m. EST, December 20, 2021 The Apache Software Foundation (ASF) has rolled out another update – version 2.17.0 – for its Java-based open-source logging library Log4j to address a third security vulnerability first discovered December 10, 2021. In response, … Continue reading →

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MSP Manager Access Issues – Resolved

Posted on December 6, 2021 by aphillipsnable

Update: As of 2:15 a.m. EST December, 7, 2021, access to MSP Manager has been resolved for all partners. N-able operations engineers continue to investigate the cause of this issue. On December 6, 2021, at 11:50 a.m. EST, N-Able MSP … Continue reading →

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MSP Manager SLA Improvements

Posted on November 29, 2021 by aphillipsnable

We are very pleased to announce some long-awaited improvements to our SLA Services. These updates resolve problems related to SLA notifications not being sent in a timely manner. We are currently in the process of delivering the updates in each … Continue reading →

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MSP Manager Performance Update

Posted on November 16, 2021 by aphillipsnable

N-able™ MSP Manager™ (MSPM) has been experiencing periodic performance issues in recent months, primarily affecting our partners in our Western European cluster. Solving these problems is the absolute top priority for our team. The identified issues fall into one of two categories: … Continue reading →

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N-able Update: Product Support for Windows 11

Posted on October 5, 2021 by brianmackie

We’re pleased to share an update on N-able’s support for Windows 11 across its product suite. Microsoft is expected to start a gradual release of Windows 11 on October 5th and we have been working to ensure that the N-able products are in a position to support this latest OS version, including our Patch Management … Continue reading →

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MSP Manager Helpdesk Preview

Posted on June 25, 2021 by Chris Dunsmore

Following on from our quick filters release last week we are delighted to launch a preview of the first phase of the upcoming help desk improvements. Whilst the new helpdesk layout has mimicked the current one to allow you transition … Continue reading →

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MSP Manager Release v4.30.10

Posted on June 22, 2021 by Chris Dunsmore

Hello Everyone We are pleased to announce improvements to MSP Manager. These have been released with v4.30.10 Quick Filters Quick filters allow you to create your own customisable quick access buttons within the ticket filter widget. Once created, saved and … Continue reading →

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MSP Manager Update

Posted on June 9, 2021 by Chris Dunsmore

Tomorrow we will be releasing minor update v4.30.8 to MSP Manager which changes the way we handle JWT tokens. Whilst this will be released out of hours, please note that anyone logged in during the update will likely be prompted … Continue reading →

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