Category Archives: MSP Manager

MSP Manager Helpdesk Preview

Following on from our quick filters release last week we are delighted to launch a preview of the first phase of the upcoming help desk improvements. Whilst the new helpdesk layout has mimicked the current one to allow you transition … Continue reading

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MSP Manager Release v4.30.10

Hello Everyone We are pleased to announce improvements to MSP Manager. These have been released with v4.30.10 Quick Filters Quick filters allow you to create your own customisable quick access buttons within the ticket filter widget. Once created, saved and … Continue reading

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MSP Manager Update

Tomorrow we will be releasing minor update v4.30.8 to MSP Manager which changes the way we handle JWT tokens. Whilst this will be released out of hours, please note that anyone logged in during the update will likely be prompted … Continue reading

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MSP Manager 4.30.2 Release Notes

We are happy to announce the release of MSP Manager v4.30.2 which adds more granular control over the notifications of tasks. You can now set this functionality on the notification settings tab within My Account. This release also solves the … Continue reading

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Updated Xero Integration

As announced on 9th April 2021 we are pleased to release an updated Integration with Xero scheduled for roll out starting today. OAuth1 Updated to OAuth2 MSP Manager takes your security seriously, and we constantly review our security posture, particularly … Continue reading

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Coming Soon: Updated Xero Integration

We are pleased to announce an updated Integration with Xero pending release before the end of April 2021 (exact date not yet known). OAuth1 Updated to OAuth2 MSP Manager takes your security seriously, and we constantly review our security posture, … Continue reading

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Final Reminder: Certificate Upgrade

Update March 8, 2021 The digital certificate for our SolarWinds MSP products has been revoked, as of 7:00PM EST on March 8, 2021. *********************************************************************************** March 3, 2021 As we have communicated, the digital certificate for our SolarWinds MSP products will … Continue reading

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N-able MSP Manager – Canned Responses Feature Rollout

We have a brand new feature called Canned Responses that is beginning rollout.  Canned Responses allow you to save commonly used responses, and quickly pick them from a list when responding to customer tickets. You can save responses at the … Continue reading

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COMING SOON: New Helpdesk look and feel utilizing power available in Workspaces

Welcome back, let’s kick off a new year with some news on an upcoming feature. Helpdesk has been updated with a refreshed look and feel, real-time filters and ticket list!  All the benefits of Workspaces are reeled into the Helpdesk … Continue reading

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UPDATE: Digital Certificate Revocation Date Change

Update March 8, 2021 The digital certificate for our SolarWinds MSP products has been revoked, as of 7:00PM EST on March 8, 2021. *********************************************************************************** As an update to our previous notification, we have just received an extension on the revocation … Continue reading

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