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Category Archives: MSP Manager
Coming Soon: Updated Xero Integration
We are pleased to announce an updated Integration with Xero pending release before the end of April 2021 (exact date not yet known). OAuth1 Updated to OAuth2 MSP Manager takes your security seriously, and we constantly review our security posture, … Continue reading
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Final Reminder: Certificate Upgrade
Update March 8, 2021 The digital certificate for our SolarWinds MSP products has been revoked, as of 7:00PM EST on March 8, 2021. *********************************************************************************** March 3, 2021 As we have communicated, the digital certificate for our SolarWinds MSP products will … Continue reading
Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, Mail Assure, MSP Anywhere, MSP Mail, MSP Mail release notes, MSP Mail service updates, MSP Manager, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, N-central, Passportal, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices, Take Control
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N-able MSP Manager – Canned Responses Feature Rollout
We have a brand new feature called Canned Responses that is beginning rollout. Canned Responses allow you to save commonly used responses, and quickly pick them from a list when responding to customer tickets. You can save responses at the … Continue reading
Posted in MSP Manager
Tagged MSP Manager, PSA
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COMING SOON: New Helpdesk look and feel utilizing power available in Workspaces
Welcome back, let’s kick off a new year with some news on an upcoming feature. Helpdesk has been updated with a refreshed look and feel, real-time filters and ticket list! All the benefits of Workspaces are reeled into the Helpdesk … Continue reading
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Tagged MSP Manager, MSPM
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UPDATE: Digital Certificate Revocation Date Change
Update March 8, 2021 The digital certificate for our SolarWinds MSP products has been revoked, as of 7:00PM EST on March 8, 2021. *********************************************************************************** As an update to our previous notification, we have just received an extension on the revocation … Continue reading
Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, Mail Assure, MSP Anywhere, MSP Mail, MSP Mail release notes, MSP Mail service updates, MSP Manager, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, N-central, Passportal, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices, Take Control
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Digital Certificate Update for MSP Products
As posted here: https://status.n-able.com/2020/12/17/digital-certificate-update-for-msp-products/, we made the decision to digitally re-sign some of our products and have requested (and received) a new digital certificate, which reflects a recertification of the authenticity of SolarWinds products, both current and future. As an … Continue reading
Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, Mail Assure, MSP Anywhere, MSP Mail, MSP Mail release notes, MSP Mail service updates, MSP Manager, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, N-central, Passportal, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices, Take Control
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Digital Certificate Update for MSP Products
As you know, our systems experienced a supply chain attack on SolarWinds® Orion® Platform software, 2019.4 HF 5, 2020.2 with no hotfix installed,and 2020.2 HF 1. Based upon our current investigation, we have found no evidence that our SolarWinds MSP … Continue reading
Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, Mail Assure, MSP Anywhere, MSP Mail, MSP Mail release notes, MSP Mail service updates, MSP Manager, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, Passportal, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices, Take Control
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MSP Manager Update – N-central Take Control Integration
We are happy to release a great new capability today! N-central integrated users may now Take Control of a device within MSP Manager, saving precious search time and clicks!
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MSP Manager – Planned Maintenance – WUSA, EUSA & WEURO
We are growing! To support this growth, we need to perform some maintenance. In the upcoming days, we will be performing scheduled maintenance on our servers in order to increase our disk size. No downtime is expected for this maintenance … Continue reading
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MSP Manager – Planned Maintenance – APAC
We are growing! To support this growth, we need to perform some maintenance. On Wednesday December 2nd, 2020 we will be performing scheduled maintenance on our APAC servers in order to increase our disk and database size. The maintenance will … Continue reading
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