Category Archives: MSP Manager

MSP Manager: New Restore Deleted Tickets Widget

Posted on February 23, 2024 by Chris Dunsmore

We are delighted to announce we have started rolling out the heavily-requested feature of restoring tickets that have previously been deleted. In this first release, we have added a new page and widget to the default helpdesk workspace From here … Continue reading →

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MSP Manager Security Update

Posted on February 13, 2024 by Chris Dunsmore

We have released a security update to MSP Manager, which resolves an issue within the HTML templates. We do not anticipate any impact to your current templates; however, as a precaution, we recommend checking your notification templates to ensure they … Continue reading →

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New Billing Engine in MSP Manager

Posted on November 22, 2023 by Chris Dunsmore

We are very pleased to announce a brand new Billing Engine in MSP Manager. The updates are designed to make completing your billing much easier and more efficient, saving you time in your busy day.

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API Keys for MSP Manager’s Public API & QBO Export Improvements

Posted on September 15, 2023 by Chris Dunsmore

MSP Manager now allows for API Key Generation & Authentication for our Public API. This is an alternative to a username and password. It is a more secure method of authentication and does not require a dedicated MSP Manager user … Continue reading →

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MSP Manager Scheduling & New Ticket Editor Improvements

Posted on August 24, 2023 by Chris Dunsmore

We are happy to report several improvements to Scheduling in MSP Manager as well as some fixes for feedback provided on our New Ticket Editor.

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New Ticket Editor in MSP Manager

Posted on July 24, 2023 by Chris Dunsmore

We are very pleased to report that MSP Manager’s ticket editor has undergone a major facelift! The new editor makes much better use of overall screen real estate as well as providing some new and exciting features.

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Associating Assets to Contacts in MSP Manager

Posted on July 11, 2023 by Chris Dunsmore

We are happy to announce new functionality in MSP Manager – Associating Assets to Contacts. With this feature, technicians will find it much easier to locate asset details for tickets raised by an end user. You can select multiple assets … Continue reading →

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What’s new in N-able SSO

Posted on May 25, 2023 by kseniaorekhov

We are pleased to share that the N-able SSO screens have been updated to a new stepped login design. From Thursday 25th May, the landing page will initially now require to enter the username or email only: followed up with … Continue reading →

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MSP Manager Chat Transcript in Tickets

Posted on May 3, 2023 by Chris Dunsmore

We would like to share a few recent updates to MSP Manager – Chat Transcript in Tickets and a couple of Customer Portal enhancements.

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MSP Manager Archived Tickets Improvements and more

Posted on April 14, 2023 by Chris Dunsmore

We are pleased to share some updates recently introduced in MSP Manager which will help in-product performance as well as reducing friction when adding contacts in your MSPM company. Archive Tickets improvements and support for contact emails in multiple MSPM … Continue reading →

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