Category Archives: MSP Manager

MSP Manager: Mobile – Modernized for iOS

Posted on August 28, 2026 by annemayekar

What’s Changed: The MSP Manager Mobile app has been rebuilt on a modern iOS foundation, providing improved performance and stability while maintaining the workflows technicians use to manage their work from anywhere. With the updated MSP Manager Mobile app, you … Continue reading →

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MSP Manager: Ticket Search Improvements

Posted on August 10, 2026 by ewancameronnable

Ticket search in MSP Manager has been significantly improved. Results are now more complete, better ranked, and faster — making it easier to find the right ticket whether you’re searching by keyword, ticket number, customer name, or a phrase from … Continue reading →

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MSP Manager: Service Plan & Ticketing Improvements

Posted on August 5, 2026 by ewancameronnable

This release introduces a set of improvements to how service items and service plans are managed in MSP Manager. The updates focus on three areas: better visibility into expired service items, uninterrupted ticketing workflows, and greater flexibility when configuring the … Continue reading →

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Introducing N-zo Assist for N-ableMe: Faster Answers, Right When You Need Them

Posted on July 20, 2026 by Joe Kern

N-zo Assist is a new AI-powered support experience now available in N-ableMe. It lets you ask product questions in plain language, get pointed straight to the right knowledge base article or documentation, and still reach a live support representative or … Continue reading →

Posted in Adlumin, Automation Manager, Cove Data Protection, DNS Filtering, EDR, Mail Assure, MSP Manager, N-central, N-sight, Passportal, Risk Intelligence, Take Control, Vulnerability Management, Web Protection | Comments Off on Introducing N-zo Assist for N-ableMe: Faster Answers, Right When You Need Them

MSP Manager: Ticket & File Experience Update

Posted on May 4, 2026 by ewancameronnable

Overview This release introduces a set of improvements focused on ticket visibility, faster workflows, and better file handling, along with platform upgrades and key bug fixes. The goal is simple: reduce friction in daily ticket work. What’s New 1. Ticket … Continue reading →

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MSP Manager: Integration with Adlumin MDR/XDR

Posted on March 31, 2026 by ewancameronnable

MSP Manager now integrates with Adlumin MDR/XDR to help MSPs align service desk and security operations through a connected ticketing workflow. This integration allows security‑driven tickets created in Adlumin to flow into MSP Manager, while keeping ticket updates synchronized between … Continue reading →

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MSP Manager: Older Customer Portal No Longer in Use from Wednesday 5th November

Posted on November 3, 2025 by Anja Ward

Please note that from Wednesday 5th November the old customer portal URL will no longer be available following the new customer portal release in April.  We thank all the partners who moved their customers to use the new portal. For … Continue reading →

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N-able Login: strengthening your account security with mandatory MFA for all users

Posted on October 10, 2025 by kseniaorekhov

At N-able, we believe that strong security should be simple, consistent, and built into every experience. To strengthen account security, we’re making Multi-Factor Authentication (MFA) mandatory for all users who sign in using N-able Login (formerly MSP SSO). Why MFA … Continue reading →

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MSP Manager: Old Customer Portal Retirement

Posted on May 29, 2025 by Anja Ward

Following the release of the New Customer Portal in MSP Manager, please note that the old Customer Portal will be retired and will no longer be available on or soon after 30 June 2025.   To ensure that your customers continue … Continue reading →

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MSP Manager: New Customer Portal

Posted on April 2, 2025 by Anja Ward

We are excited to introduce the new Customer Portal, designed to make your client’s support experience smoother and more efficient. This new portal provides your clients with access to: We are confident that this new Customer Portal will enhance both … Continue reading →

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