We are delighted to announce another highly requested feature is being released in the coming days to MSP Manager.

With this latest release you can now choose to include the full conversation history inside notifications.

Response history inside tickets helps provide a comprehensive record of all communications and actions related to a particular issue. This helps ensure transparency, accountability, and continuity, as anyone viewing the ticket can quickly understand its context, the steps taken, and any resolutions or ongoing issues. Additionally, it facilitates better customer service by allowing support agents to build on previous interactions without needing the customer to repeat information.

Depending on how you want it configured, this can be set by default within the ticket preferences tab to always show or can be set to show when selected inside a ticket