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Tag Archives: MSP Manager
MSP Manager 4.133.0
Knowledge Base Attachments, Customer Portal & Microsoft 365 Fixes This release improves how Knowledge Base attachments are previewed and downloaded — including in the Customer Portal — and resolves issues with Microsoft 365 mailbox monitoring and service item auditing.
MSPM Release 4.132.0
MSP Manager: Ticket Tags, Tags Management & Unsaved Input Protection This release improves how you organize and work tickets in MSP Manager. The updates focus on three areas: tagging tickets so they are easier to find, administering the tag catalogue … Continue reading
MSP Manager Public API
We are very excited to announce that the Public API for MSP Manager is now generally available. The Public API allows you to read virtually all of the data stored in your MSPM Company, as well as basic write operations … Continue reading
N-able MSP Manager – Canned Responses Feature Rollout
We have a brand new feature called Canned Responses that is beginning rollout. Canned Responses allow you to save commonly used responses, and quickly pick them from a list when responding to customer tickets. You can save responses at the … Continue reading
Posted in MSP Manager
Tagged MSP Manager, PSA
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COMING SOON: New Helpdesk look and feel utilizing power available in Workspaces
Welcome back, let’s kick off a new year with some news on an upcoming feature. Helpdesk has been updated with a refreshed look and feel, real-time filters and ticket list! All the benefits of Workspaces are reeled into the Helpdesk … Continue reading
Posted in MSP Manager
Tagged MSP Manager, MSPM
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