Author Archives: troelshrdk

About troelshrdk

Can be reached at troels.rasmussen@n-able.com

N-able Passportal Mobile Application Release (2.0.0)

Posted on March 10, 2022 by troelshrdk

We are excited to announce the availability of documentation in the Passportal mobile application. The application now supports viewing of recorded documentation in both the Company Vault and Client Vaults. Users will have access to the same Documentation and Clients … Continue reading →

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N-able Passportal Release Summary 12-01-2021

Posted on December 1, 2021 by troelshrdk

Please find the consolidated view of the 12/01/2021 release to the US region. We have temporarily disabled the quick navigation for the recent user activity for partners on our US cluster. You will still be able to access this information … Continue reading →

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N-able Passportal Release Summary 11-24-2021

Posted on November 25, 2021 by troelshrdk

We are happy to announce the release of editable column headers for N-able Passportal. This new feature will bring improvement to functionality and UI enhancements for improved ease of use. Please find the consolidated view of the releases for Passportal … Continue reading →

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Passportal Performance Update 11-18-2021

Posted on November 18, 2021 by troelshrdk

N-able™ Passportal™ experienced degraded service and timeouts during a release window Wednesday, November 17 and Thursday, November 18 on our US Cluster. On November 17 the N-able DevOps team identified a proxy configuration error causing increased load times and timeouts starting … Continue reading →

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Take Control Release Summary 11-12-2021

Posted on November 12, 2021 by troelshrdk

Please find the consolidated view of the releases for Mac Agent 6.00.29 (now available) and Console/Viewers 6.00.29 (will release 11-15-2021). See the details below.

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Passportal Release Summary and Performance Update 11-12-2021

Posted on November 12, 2021 by troelshrdk

Please find the consolidated view of the releases for Passportal – these have gone out over the past weeks to: improve our performance ensure a more reliable service continuously improve the experience for our partners/users Please find the detailed summary … Continue reading →

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Take Control Standalone Windows Agent 7.00.27

Posted on November 5, 2021 by troelshrdk

Now available, please find the consolidated view of the releases for Standalone Take Control version 7.00.27 available for Windows.

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Passportal Outage Update

Posted on October 8, 2021 by troelshrdk

The U.S. Passportal system remains stable and available since October 6 at approximately 9 am ET, and all business-critical features are performing normally. Please keep in mind that this outage is directly linked to performance and availability and is not … Continue reading →

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Passportal Outage Update

Posted on October 7, 2021 by troelshrdk

Passportal has remained stable since approximately 8:50 AM ET 10/6 and functionality is restored. We are continuing to monitor to help optimize performance and stability. We will keep you updated via our: Uptime page Status blog Please keep in mind that … Continue reading →

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Passportal Outage Update

Posted on October 6, 2021 by troelshrdk

Passportal continues to remain stable.  We have implemented four improvements to the system to address performance and stability and continue to monitor.  Details on the improvements can be found at https://success.n-able.com/forum-topic/X0TO1T000000OakFWAS/ We are continuing to monitor and analyze system performance and … Continue reading →

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