Author Archives: troelshrdk

About troelshrdk

Can be reached at troels.rasmussen@n-able.com

Passportal Outage Update

Posted on October 6, 2021 by troelshrdk

The U.S. Passportal system remains stable and available. All business-critical features are performing normally. We took measures to temporarily pause long-running scripts and disable non-essential integrations in order to boost capacity. These changes should not impact normal operations. In addition, … Continue reading →

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Passportal Outage Update

Posted on October 6, 2021 by troelshrdk

As of approximately 7 pm ET on October 5, the U.S. Passportal system was stabilized and available. We, unfortunately, experienced an additional outage this morning from approximately 8-8:40 am ET. While the system is currently stable, we are continuing to … Continue reading →

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Passportal Outage Update

Posted on October 6, 2021 by troelshrdk

We recognize the recent Passportal performance issues are frustrating and disruptive to your business. Our engineering teams continue to make this a top priority and we sincerely apologize for these challenges. We continue to investigate the root cause and will update here … Continue reading →

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PASSPORTAL OUTAGE

Posted on October 5, 2021 by troelshrdk

N-able™ Passportal™ is experiencing intermittent performance issues. This outage is directly linked to performance and availability and is not security related. This continues to be a high priority for us, and senior operations teams are working around the clock in … Continue reading →

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Passportal Outage Update

Posted on September 22, 2021 by troelshrdk

Passportal Outage Update  N-able™ Passportal™ has had multiple outages since August 12 for its U.S. customer base. We want to assure you that we understand that this is unacceptable; we know you, your business, and your customers rely on our software to operate daily, and we take that responsibility very seriously.  … Continue reading →

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Passportal Webportal 2021.9.15, Agent 4.8.0.0, Browser Extension 3.20.10 and Backup Utility 2.9.0.3

Posted on September 17, 2021 by troelshrdk

Webportal 2021.9.15 Customer Bugs FIXED – Issues around Automated Workflows not triggering FIXED – Display issues on first page of Runbook generation FIXED – N-Central synced Assets unlinking themselves from other documents FIXED – Inability to access Assets tab FIXED … Continue reading →

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Passportal Webportal Release 2021.9.1

Posted on September 2, 2021 by troelshrdk

This release is a mix of new functionality and bugs New Functionality Bulk direction change option introduced for AD synced credentials. Now you can quickly bulk change the sync direction without needing to change each credential inidividually Customer Bugs FIXED: … Continue reading →

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Passportal Release 2021.8.4

Posted on August 4, 2021 by troelshrdk

New Additions Search result icons now match their respective category to aid in further identification of documents via our global search Folders will now display the amount of active contents that the user has access too. This will include the … Continue reading →

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Take Control – Integrated and Standalone Mac Release 6.00.28

Posted on August 4, 2021 by troelshrdk

Take Control has released an update to our Mac instances of Take Control – Integrated and Standalone This release covers a bug that was reported to the team. FIXED: Issue with Mac user devices getting logged out every few minutes … Continue reading →

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Passportal Release 2021.7.21

Posted on July 22, 2021 by troelshrdk

New Feature Adds Counters beside every different credential/documentation category within clients and the company vault. Allowing our partners a quick reference to the state and contents within the categories. Post Import Table to assist in the identification of errors encountered … Continue reading →

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