N-able™ Passportal™ experienced degraded service and timeouts during a release window Wednesday, November 17 and Thursday, November 18 on our US Cluster.

• On November 17 the N-able DevOps team identified a proxy configuration error causing increased load times and timeouts starting at 3:15 p.m. ET. Service returned to normal levels by 3:45 p.m. ET November 17.
• Increased load times and timeouts occurred again November 18 starting at 9 a.m. ET. This issue was resolved at 9:22 a.m. ET.

Ensuring a reliable and responsive experience is top priority for our team. In recent weeks we have taken several steps to improve our performance, ensure a more reliable service and continuously improve the experience for our partners and users.

We appreciate your patience and understanding.