Passportal Outage Update

The U.S. Passportal system remains stable and available since October 6 at approximately 9 am ET, and all business-critical features are performing normally. Please keep in mind that this outage is directly linked to performance and availability and is not security-related, and only affects our U.S. Cluster.

We appreciate your patience and feedback as we repaired the outage and made several updates that have further enhanced stability and performance, including:

  1. Optimization of Search API Traffic – Reduction in search index operations
  2. Monitoring heartbeat (monitoring augmentation) – Reduction in session database logging from monitoring tooling
  3. Web (Atom) error handling – Technical deficiency debug logging to database vs. external disk or service
  4. Sessions Data Clean-Up Cron – Housekeeping mechanism to reduce deadlocks and improve stability
  5. Mobile Hotfix – Resolved a mobile application retry error


We are continuing to work on an ongoing basis optimizing performance and scalability, which will result in a faster and better application experience in addition to a more resilient platform. As we implement these improvements, we will keep you updated via our:

As always, please do not hesitate to reach out to us with any questions – https://success.n-able.com/.

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