Author Archives: jeremytilner

Knowledge Base Attachments, Customer Portal & Microsoft 365 Fixes This release improves how Knowledge Base attachments are previewed and downloaded — including in the Customer Portal — and resolves issues with Microsoft 365 mailbox monitoring and service item auditing.

MSP Manager: Ticket Tags, Tags Management & Unsaved Input Protection This release improves how you organize and work tickets in MSP Manager. The updates focus on three areas: tagging tickets so they are easier to find, administering the tag catalogue … Continue reading →