Knowledge Base Attachments, Customer Portal & Microsoft 365 Fixes

This release improves how Knowledge Base attachments are previewed and downloaded — including in the Customer Portal — and resolves issues with Microsoft 365 mailbox monitoring and service item auditing.

What’s New

• Knowledge Base attachment preview and download
   You can preview and download attachments on Knowledge Base articles more reliably, including from the Customer Portal.
• Audit logging for service item creation
   Creating a service item now generates an audit log entry, so you can see who created it.

What’s Been Fixed

• Microsoft 365 monitored mailbox setup
   Fixed an issue where configuring a monitored mailbox could fail with MailboxNotEnabledForRESTAPI, even when the mailbox was licensed, active in Exchange Online, and usable in Outlook/OWA.