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Category Archives: MSP Manager
MSP Manager Access Issues – Resolved
Update: As of 2:15 a.m. EST December, 7, 2021, access to MSP Manager has been resolved for all partners. N-able operations engineers continue to investigate the cause of this issue. On December 6, 2021, at 11:50 a.m. EST, N-Able MSP … Continue reading
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MSP Manager SLA Improvements
We are very pleased to announce some long-awaited improvements to our SLA Services. These updates resolve problems related to SLA notifications not being sent in a timely manner. We are currently in the process of delivering the updates in each … Continue reading
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MSP Manager Performance Update
N-able™ MSP Manager™ (MSPM) has been experiencing periodic performance issues in recent months, primarily affecting our partners in our Western European cluster. Solving these problems is the absolute top priority for our team. The identified issues fall into one of two categories: … Continue reading
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N-able Update: Product Support for Windows 11
We’re pleased to share an update on N-able’s support for Windows 11 across its product suite. Microsoft is expected to start a gradual release of Windows 11 on October 5th and we have been working to ensure that the N-able products are in a position to support this latest OS version, including our Patch Management … Continue reading
Posted in Cove Data Protection, Mail Assure, MSP Manager, N-central, Passportal, Take Control
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MSP Manager Helpdesk Preview
Following on from our quick filters release last week we are delighted to launch a preview of the first phase of the upcoming help desk improvements. Whilst the new helpdesk layout has mimicked the current one to allow you transition … Continue reading
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MSP Manager Release v4.30.10
Hello Everyone We are pleased to announce improvements to MSP Manager. These have been released with v4.30.10 Quick Filters Quick filters allow you to create your own customisable quick access buttons within the ticket filter widget. Once created, saved and … Continue reading
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MSP Manager Update
Tomorrow we will be releasing minor update v4.30.8 to MSP Manager which changes the way we handle JWT tokens. Whilst this will be released out of hours, please note that anyone logged in during the update will likely be prompted … Continue reading
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MSP Manager 4.30.2 Release Notes
We are happy to announce the release of MSP Manager v4.30.2 which adds more granular control over the notifications of tasks. You can now set this functionality on the notification settings tab within My Account. This release also solves the … Continue reading
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Updated Xero Integration
As announced on 9th April 2021 we are pleased to release an updated Integration with Xero scheduled for roll out starting today. OAuth1 Updated to OAuth2 MSP Manager takes your security seriously, and we constantly review our security posture, particularly … Continue reading
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Coming Soon: Updated Xero Integration
We are pleased to announce an updated Integration with Xero pending release before the end of April 2021 (exact date not yet known). OAuth1 Updated to OAuth2 MSP Manager takes your security seriously, and we constantly review our security posture, … Continue reading
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