Update: As of 2:15 a.m. EST December, 7, 2021, access to MSP Manager has been resolved for all partners. N-able operations engineers continue to investigate the cause of this issue.

On December 6, 2021, at 11:50 a.m. EST, N-Able MSP Manager encountered an issue preventing customers from logging into MSP Manager globally.

Solving these problems is the absolute top priority for our team. N-able operations engineers quickly diagnosed the cause as a database issue and have been working diligently to resolve the issue.

By 4 p.m. EST, the issue was resolved for most customers. However, some issues remain, primarily in the eastern United States. We will continue to update you as this issue is resolved.

We apologize for any inconvenience this may have caused you. Please connect with our support team if you have any questions.