We are pleased to announce the new version of Take Control standalone Mac Agent 6.00.30.
This version supports the capture of the remote audio and playing it on the Viewer side during a session. It is possible to fully redirect the audio to the Viewer’s device or to play it both locally and at the technician’s end. In order for this functionality to work correctly, the remote Mac devices need to install a third-party, open source audio driver, which allows the forwarding of the system audio to other applications.
We strongly recommend upgrading this Agent as soon as possible to take the best from the functionality on your device.