Category Archives: MSP Manager

UPDATE: Digital Certificate Revocation Date Change

Posted on December 18, 2020 by carlagajdecki

Update March 8, 2021 The digital certificate for our SolarWinds MSP products has been revoked, as of 7:00PM EST on March 8, 2021. *********************************************************************************** As an update to our previous notification, we have just received an extension on the revocation … Continue reading →

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Digital Certificate Update for MSP Products

Posted on December 18, 2020 by carlagajdecki

As posted here: https://status.n-able.com/2020/12/17/digital-certificate-update-for-msp-products/, we made the decision to digitally re-sign some of our products and have requested (and received) a new digital certificate, which reflects a recertification of the authenticity of SolarWinds products, both current and future. As an … Continue reading →

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Digital Certificate Update for MSP Products

Posted on December 17, 2020 by carlagajdecki

As you know, our systems experienced a supply chain attack on SolarWinds® Orion® Platform software, 2019.4 HF 5, 2020.2 with no hotfix installed,and 2020.2 HF 1. Based upon our current investigation, we have found no evidence that our SolarWinds MSP … Continue reading →

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MSP Manager Update – N-central Take Control Integration

Posted on December 10, 2020 by troelshrdk

We are happy to release a great new capability today!  N-central integrated users may now Take Control of a device within MSP Manager, saving precious search time and clicks!

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MSP Manager – Planned Maintenance – WUSA, EUSA & WEURO

Posted on December 3, 2020 by troelshrdk

We are growing!  To support this growth, we need to perform some maintenance. In the upcoming days, we will be performing scheduled maintenance on our servers in order to increase our disk size.  No downtime is expected for this maintenance … Continue reading →

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MSP Manager – Planned Maintenance – APAC

Posted on November 30, 2020 by troelshrdk

We are growing!  To support this growth, we need to perform some maintenance. On Wednesday December 2nd, 2020 we will be performing scheduled maintenance on our APAC servers in order to increase our disk and database size.  The maintenance will … Continue reading →

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MSP Manager Update – Send emails from your mailbox, Clear all unread responses

Posted on November 27, 2020 by troelshrdk

We are happy to release a great new capability today!  You can now use your very own monitored mailbox to send out notifications and replies!  It’s now easier to manage which mailbox is used to reply to customers as well, … Continue reading →

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MSP Manager Update – Surprise! Unread Responses automatically clear when a response is added

Posted on November 19, 2020 by troelshrdk

Surprise, I say?  Yes, it happens… we’re not perfect, and while performing some maintenance we released some code targeted for next week!

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MSP Manager Update – Ticket URL, Knowledge Customer Filter, Mobile Updates

Posted on November 13, 2020 by troelshrdk

Happy end of the week!  Our latest MSP Manager update starts off with the ability to share Ticket URL’s with your peers, because we know that sometimes you just need a second pair of eyes on an issue. 

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MSP Manager Update – Notifications, Bulk Actions on Unread and Complete and Knowledge updates

Posted on October 6, 2020 by troelshrdk

We’ve got an exciting release today!  Efficiency is at the top of your requests, so here’s a few goodies that were published today.

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