Advanced Notice: N-central Microsoft Intune Update

Please be advised we will be releasing an update for N-central Microsoft Intune users today. No downtime is required, and no end user interaction is required. This is a cloud service change only and will not impact N-central or the agents. This update restores the ability to see the N-central Windows Agent app in the Intune Portal.

Maintenance Window:  5:00 PM GMT-5:30 PM GMT (1:00 PM EST- 1:30 PM EST)

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N-able RMM: Mac Agent GA Update

We are pleased to let you know that Mac Agent v3.8.0 has been promoted to be the new Generally Available (GA) agent. See the previous post for full details.

Agent 3.8.0 is required for compatibility with macOS Monterey. Many add-on features to the Agent such as Take Control and Backup Documents may not be fully compatible with macOS Monterey until sometime in November. Managed Antivirus should not be installed under Monterey until the November update.

Mac Agent v3.8.0 GA  
FEATURE: macOS v12 ‘Monterey’ support  
FEATURE: Dependency on builtin macOS python2 eliminated, python3 bundled with the Agent  
UPDATE: Certificate changed to “N-able Technologies Inc.”  
UPDATE: TeamViewer and MDMHelper feature versions upgraded  
BUGFIX: Resolves an issue when Agent has communication troubles with Take Control  
BUGFIX: Small Monterey compatibility fixes
KNOWN ISSUE: the configuration profile pushed by Apple Device Management to grant macOS Full Disk Access and Accessibility permissions to Agent 3.8.0 will not function properly until a future update. Workarounds include manually granting permissions on device, or we can provide a profile to be added to your Profile Library.

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Patch Management Engine (PME) Released

As first announced on 21st October we are pleased to advise that the latest version of PME has now been released.

This version of PME has a number of improvements and bug fixes with the most noteworthy below:

  • Ensures an applications install date is not populated by the release date when application does not log an install date.
  • Allow PME for RMM to handle select patches as manual approval only.
  • Update to lastpatchscan.xml to include applicationid
  • Improved logging of “CU – Certificate verification failed, untrusted file” to include why it failed.

Final engine version numbers are as below

ApplicationVersion Number
PME2.3.0.5120
MSPPlatform2.3.0.5025
PME.Diagnostics2.2.0.5022 (no changes)
PME.ThirdPartyPatch2.2.0.5022 (no changes)

Initial post: https://status.n-able.com/2021/10/21/patch-management-engine-pme-release-coming-soon-2/

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Advance Notice: RMM Ecosystem Update for Integrated EDR Users

Please be advised our integrated EDR users can expect to see an update to the RMM Ecosystem Service. This update will take place throughout the regions between November 1st to November 4th.  The full maintenance window schedule, optimizations and bug fixes follow below:

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Patch Management Engine (PME) Release –  Coming Soon

We’re pleased to announce that the upcoming release of PME v2.3.x has been provisionally scheduled for October 27th subject to passing quality testing. This version of PME has a number of improvements and bug fixes with the most noteworthy below:

  • Ensures an applications install date is not populated by the release date when application does not log an install date.
  • Allow PME for RMM to handle select patches as manual approval only.
  • Update to lastpatchscan.xml to include applicationid
  • Improved logging of “CU – Certificate verification failed, untrusted file” to include why it failed.

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Advance Notice: Ecosystem Agent 2.2.1 scheduled for Wednesday October 20th for RMM

Please be advised RMM Integrated EDR users can expect to see a new Ecosystem agent (version 2.2.1) installed on Wednesday Oct 20th. It may take up to 4 hours to appear in your dashboard. This release brings in general improvements including a new N-able certificate for the Ecosystem Agent.

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N-able Backup Release 21.10

We are pleased to announce the availability of N-ableTM Backup Release 21.10, bringing a new reporting option, several user interface and usability improvements, as well as support for new versions of Windows and Windows Server. We have also begun rolling out a new in-app authentication method for enhanced security.

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N-able Mail Assure: October Features and Updates Release

We’re pleased to announce the latest updates to Mail Assure. In this update, we’re continuing to increase security, and make it easier to customise report templates.

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Passportal Outage Update

The U.S. Passportal system remains stable and available since October 6 at approximately 9 am ET, and all business-critical features are performing normally. Please keep in mind that this outage is directly linked to performance and availability and is not security-related, and only affects our U.S. Cluster.

We appreciate your patience and feedback as we repaired the outage and made several updates that have further enhanced stability and performance, including:

  1. Optimization of Search API Traffic – Reduction in search index operations
  2. Monitoring heartbeat (monitoring augmentation) – Reduction in session database logging from monitoring tooling
  3. Web (Atom) error handling – Technical deficiency debug logging to database vs. external disk or service
  4. Sessions Data Clean-Up Cron – Housekeeping mechanism to reduce deadlocks and improve stability
  5. Mobile Hotfix – Resolved a mobile application retry error


We are continuing to work on an ongoing basis optimizing performance and scalability, which will result in a faster and better application experience in addition to a more resilient platform. As we implement these improvements, we will keep you updated via our:

As always, please do not hesitate to reach out to us with any questions – https://success.n-able.com/.

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N-able RMM: New Mac RC Agent with macOS ‘Monterey’ Support

Hot on the heels of the Windows 11 Support announcement, we’re very pleased to let you know that we are also adding support for Apple’s latest macOS, the ‘Monterey’ macOS v12 release. This OS update is still in preview at this time, and is Apple’s successor to macOS ‘Big Sur’. The new Mac Agent v3.8.0 (RC) means that RMM will be Monterey compatible from day one.  

We’re able to work ahead of Apple’s general release thanks to N-able’s dedicated Mac development team, responsible for the introduction of Apple Device Management for Macs, iPhones and iPads. This comes with Push Notification Certificates support, configuration profiles and remote commands for complete Apple device management.  

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