Advance Notice: RMM Ecosystem Update for Integrated EDR Users

Please be advised our integrated EDR users can expect to see an update to the RMM Ecosystem Service. This update will take place throughout the regions between November 1st to November 4th.  The full maintenance window schedule, optimizations and bug fixes follow below:

Scheduled Maintenance Window

Regions, Dates and Times

  • APAC: Monday, November 1st between 2:00 PM GMT – 3:00 PM GMT (10:00 AM EST- 11:00 AM EST)
  • EU: Tuesday, November 2nd between 6:00 PM GMT – 7:00 PM GMT (2:00 PM EST – 3:00 PM EST)
  • US: Thursday, November 4th between 8:30 PM GMT – 9:30 PM GMT (4:30 PM EST – 5:30 PM EST)

Downtime: Downtime is expected during these maintenance windows.


  • Enhanced the installation status reporting for integrated EDR
  • Improved the Ecosystem agent connection reliability
  • Optimized Integration menu loading


  • An issue causing integrated EDR devices to show as Active when set to OFF has now been resolved.
  • An issue causing integrated EDR devices to be stalled in a Pending state has now been resolved.
  • As issue causing EDR Status script check to remain after EDR is disabled is now resolved.
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