N-able RMM: Mac Agent GA Update

We are pleased to let you know that Mac Agent v3.8.0 has been promoted to be the new Generally Available (GA) agent. See the previous post for full details.

Agent 3.8.0 is required for compatibility with macOS Monterey. Many add-on features to the Agent such as Take Control and Backup Documents may not be fully compatible with macOS Monterey until sometime in November. Managed Antivirus should not be installed under Monterey until the November update.

Mac Agent v3.8.0 GA  
FEATURE: macOS v12 ‘Monterey’ support  
FEATURE: Dependency on builtin macOS python2 eliminated, python3 bundled with the Agent  
UPDATE: Certificate changed to “N-able Technologies Inc.”  
UPDATE: TeamViewer and MDMHelper feature versions upgraded  
BUGFIX: Resolves an issue when Agent has communication troubles with Take Control  
BUGFIX: Small Monterey compatibility fixes
KNOWN ISSUE: the configuration profile pushed by Apple Device Management to grant macOS Full Disk Access and Accessibility permissions to Agent 3.8.0 will not function properly until a future update. Workarounds include manually granting permissions on device, or we can provide a profile to be added to your Profile Library.

About Brian J Best

Founder/Chairman, BestMacs Apple Strategist, SolarWinds MSP
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