Please be advised we will be pushing an update to activated N-central servers as ofTuesday October 12th for AV Defender. Releasing the ability for Fresh Installs and Upgrades for version 7.2.2.92 in addition to the already released Update capability. Release Notes are currently available on the Community Resource Center.
Continue readingPassportal has remained stable since approximately 8:50 AM ET 10/6 and functionality is restored. We are continuing to monitor to help optimize performance and stability.
We will keep you updated via our:
Please keep in mind that this outage is directly linked to performance and availability and is not security-related, and only affects our U.S. Cluster.
Please do not hesitate to reach out to us with any questions – https://success.n-able.com/.
We want to let you know we plan to perform an automated upgrade on Windows® devices still running the legacy v9 agent. This will help ensure devices under management are kept current with agent releases and their system upgrades.
Any Windows devices running the v9 will automatically update to the latest GA agent, v10.11.8. This change is set to happen in October starting on the 18th with a gradual deployment. No action is required from partners; however, you can complete the upgrade yourself, at any time, using RMM’s standard workflows (see User Guide for details).
Continue readingPassportal continues to remain stable. We have implemented four improvements to the system to address performance and stability and continue to monitor. Details on the improvements can be found at https://success.n-able.com/forum-topic/X0TO1T000000OakFWAS/
We are continuing to monitor and analyze system performance and will keep you updated via our:
Please keep in mind that this outage is directly linked to performance and availability and is not security-related, and only affects our U.S. Cluster.
Please do not hesitate to reach out to us with any questions – https://success.n-able.com/.
The U.S. Passportal system remains stable and available.
All business-critical features are performing normally. We took measures to temporarily pause long-running scripts and disable non-essential integrations in order to boost capacity. These changes should not impact normal operations.
In addition, we will be releasing several improvements later today including:
This will be an ongoing process and will keep you updated via our:
Please keep in mind that this outage is directly linked to performance and availability and is not security-related, and only affects our U.S. Cluster.
Please do not hesitate to reach out to us with any questions – https://success.n-able.com/.
As of approximately 7 pm ET on October 5, the U.S. Passportal system was stabilized and available. We, unfortunately, experienced an additional outage this morning from approximately 8-8:40 am ET. While the system is currently stable, we are continuing to monitor while investigations continue and will provide regular updates throughout the day.
This will be an ongoing process and will keep you updated via our:
Please keep in mind that this outage is directly linked to performance and availability and is not security-related, and only affects our U.S. Cluster.
Please do not hesitate to reach out to us with any questions – https://success.n-able.com/.
We recognize the recent Passportal performance issues are frustrating and disruptive to your business. Our engineering teams continue to make this a top priority and we sincerely apologize for these challenges.
We continue to investigate the root cause and will update here when we have a more concrete path for remediation.
Steps taken:
Next steps:
This will be an on-going process and will keep you updated via our:
Please keep in mind that this outage is directly linked to performance and availability and is not security related, and only affects our U.S. Cluster.
Please do not hesitate to reach out to us with any questions – https://success.n-able.com/.
N-able™ Passportal™ is experiencing intermittent performance issues.
This outage is directly linked to performance and availability and is not security related.
This continues to be a high priority for us, and senior operations teams are working around the clock in conjunction with our development teams to finalize the remediation path.
We are committed to re-establishing our historical levels of stability and communicating in a transparent manner to help you stay up to date on key developments. We will continue to provide updates for you here as they become available. Here’s the steps that we’re working through to eliminate recent levels of degraded performance:
Please do not hesitate to reach out to us with any questions – https://success.n-able.com/.
We’re pleased to share an update on N-able’s support for Windows 11 across its product suite. Microsoft is expected to start a gradual release of Windows 11 on October 5th and we have been working to ensure that the N-able products are in a position to support this latest OS version, including our Patch Management solution.
It’s important to note that Microsoft has indicated that it will control the pace of the rollout and when the update will be offered to individual Windows 10 devices. They currently state that they expect all eligible devices to be offered the free upgrade to Windows 11 by mid-2022. See here for more details.
Patch Management in N-central and RMM
To ensure you as the MSP are in control of how Patch Management will make the upgrade available to devices, we are making the following provisions:
Continue readingPlease be advised we will be pushing an update for Managed Antivirus MAV-BD v7.2.2.92 available for all Modern Windows Operating Systems (Windows 7+ Windows Server 2008 R2+) starting Tuesday October 5th, available in all territories by the end of the week.
Continue reading
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