Please be advised we will be pushing an update to activated N-central servers as of Tuesday October 5th for AV Defender (7.2.2.92). This will be available for updates at this time. Release Notes will be available on the Community Resource Center following publication.
Continue readingThis notification announces the upcoming end of life for N-able™ Threat Monitor product.
N-able is discontinuing the Threat Monitor product and all related services, with a target shutdown date of Thursday, December 30, 2021.
Customers with existing contracts can access all product data available until the shutdown date. After the discontinuation, data archived up to one year can be provided upon request.
If you have any concerns regarding this product phase out, please reach out to your Partner Success representative.
Hallo South Africa!
We’re very pleased to announce the immediate availability of South Africa as a region choice for Mail Assure, joining our United Kingdom, Canada, Australia, EU, and US region choices.
Continue readingWe are pleased to announce that Tuesday October 5th, the Endpoint Detection and Response (EDR) product will be releasing a new Linux agent 21.7 GA (21.7.3.6) We strongly recommend upgrading these agents as soon as possible to provide the maximum level of protection available.
Continue readingWe are pleased to announce that Tuesday October 5th, the Endpoint Detection and Response (EDR) product will be releasing a new Windows agent 21.6 SP (21.6.4.423). We strongly recommend upgrading these agents as soon as possible to provide the maximum level of protection available.
Continue readingWe are pleased to announce that Tuesday Sept. 28, the Endpoint Detection and Response (EDR) product will be releasing a new macOS agent 4.3 SP3 (4.3.13.5779). This agent is available for standalone EDR for any macOS device running an operating system below Catalina 10.15. We strongly recommend upgrading these agents as soon as possible to provide the maximum level of protection available.
Continue readingWe are pleased to announce that Tuesday Sept. 28, the Endpoint Detection and Response (EDR) product will be releasing a new macOS agent 4.3 SP3 (4.3.13.5779). This agent is available for any macOS device running an operating system below Catalina 10.15. We strongly recommend upgrading these agents as soon as possible to provide the maximum level of protection available.
Continue readingPassportal Outage Update
N-able™ Passportal™ has had multiple outages since August 12 for its U.S. customer base. We want to assure you that we understand that this is unacceptable; we know you, your business, and your customers rely on our software to operate daily, and we take that responsibility very seriously.
We believe the disruptions are due to slow processing of database transactions, and our engineering team is continuing to investigate the complete root cause. This outage is directly linked to performance and availability and is not security related.
This is a high priority for us, and senior operations teams are working around the clock in conjunction with our development teams to identify the root cause and finalize the remediation path.
We have taken immediate steps which we will be building upon, including:
We are committed to re-establishing our historical levels of stability and communicating in a transparent manner to help you stay up to date on key developments. We will continue to provide updates for you here as they become available.
Please do not hesitate to reach out to us with any questions – https://success.n-able.com/.
Please be advised we will be pushing an update to activated N-central servers as of Thursday September 23rd for AV Defender (6.6.100.397). Releasing the ability for Fresh Installs and Upgrades for 6.6.100.397 in addition to the already released Update capability. Release Notes are currently available on the Community Resource Center.
Continue readingWebportal 2021.9.15
Customer Bugs
FIXED – Issues around Automated Workflows not triggering
FIXED – Display issues on first page of Runbook generation
FIXED – N-Central synced Assets unlinking themselves from other documents
FIXED – Inability to access Assets tab
FIXED – Edit mode for client taking user to previously accessed client
FIXED – Slow load times on Client pages
Agent 4.8.0.0
Depreciation of Azure integration (will be returning in alternative method)
Extension 3.20.10
FIXED – Search functionality on Websites tab
FIXED – Extension incorrectly autofilling fields not configured to autofill
Backup Utility 2.9.0.3
FIXED – Need to hit Export button multiple times
FIXED – BU not working via CLI
FIXED – CMD export taking all clients when configured to not do so
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