N-able Mail Assure March 2021 Update: New login

Great news! We are moving all customers to the new Mail Assure interface this month. This update provides access to an updated dashboard and multiple new features:

  • Microsoft 365 domain and mailbox sync
  • New, improved UI and dashboards with easier navigation
  • Exportable customer .PDF reports
  • Enhanced 2FA security
  • Add Domain wizard

We’ve made a lot of MSP-driven updates over the past year—take a look for yourself.

To access the new Mail Assure application, you will need to use our MSP SSO login page. To do so, you need to enroll your SSO credentials. For the process to go as smoothly as possible, we urge you to do so as soon as you can. Please click on the link below to begin the process:

See how to Create a SolarWinds SSO Account at this link.

Please note: After your Mail Assure SSO Account is created, you will no longer be able to use your old login. Rest assured that all your product settings will remain the same; only the authentication method will have changed.

Should you require any assistance, please don’t hesitate to contact us.

If you would like to learn more about the dashboard or how to setup the new Microsoft sync functionality, here are some helpful articles:

See the new interface and dashboard features here.

Configuring Microsoft 365 domains and mailboxes is easy. Click here.

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N-able Backup Release 21.3

We’re pleased to announce the availability of SolarWinds® Backup release 21.3, which brings performance and usability enhancements to Backup for Microsoft 365. We are also announcing the end-of-life for our Autotask integration.

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N-able RMM: Automation Manager Upgrade with Enhanced Meraki Monitoring


Update March 8, 2021

As per previous communications, the digital certificate for our SolarWinds MSP products has been revoked, as of 7:00PM EST on March 8, 2021.


We’re pleased to let you know that we have released the latest version of Automation Manager in RMM, with nearly a dozen new Meraki monitoring and management objects. It means you’re able to expand out of the box monitoring and scripting for Meraki network devices directly from RMM.

To upgrade your version of Automation Manager (or use it for the first time!), simply go to the Settings dropdown menu, select Script Manager, then click on the Automation Manager download button. This installs the script building tool locally on your device, in which you can create custom PowerShell scripts with hundreds of ready-made objects. From here, it’s an easy step to upload the custom script as an Automated Task or Script Check to RMM and deploy to your devices. Click here for more info on how to install and use Automation Manager.

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Final Reminder: Certificate Upgrade

Update March 8, 2021

The digital certificate for our SolarWinds MSP products has been revoked, as of 7:00PM EST on March 8, 2021.

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March 3, 2021

As we have communicated, the digital certificate for our SolarWinds MSP products will be revoked on March 8, 2021.

If you have not yet upgraded per our recommendations, the day-to-day operation of any software signed by the certificate may be impacted by a user’s operating system, antivirus, or endpoint protection.

Please see this link – https://success.solarwindsmsp.com/kb/solarwinds/DIGITAL-CERTIFICATE-UPDATE-PRODUCT-FAQ ,which includes information for all SolarWinds MSP products, for more details on what to do to ensure your devices have the latest certificate.

Please contact our support team (https://success.solarwindsmsp.com) for assistance if needed.

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, Mail Assure, MSP Anywhere, MSP Mail, MSP Mail release notes, MSP Mail service updates, MSP Manager, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, N-central, Passportal, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices, Take Control | Comments Off on Final Reminder: Certificate Upgrade

N-able Take Control: March Release

We are very pleased to line up our next set of releases for SolarWinds Take Control. This is a release which has something for all Take Control partners – those using Take Control integrated with RMM or N-central, as well as those using standalone Take Control or Take Control Plus.

Here are all the details…

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N-able Passportal – TOTP MFA Feature Release

The Passportal team is happy to announce that the per credential TOTP MFA feature has begun rolling out for the web-portal and the browser extension. Our release into the mobile app will follow in a few weeks.

What is this feature:

Passportal is introducing a dedicated field per credential for TOTP MFA setup. Now every credential that your MSP manages has the capability of using Passportal as the MFA source. Please refer to our help docs for proper setup.

Now every technician with access to the credential has the ability to access to TOTP code along with it. Gone are the days of setting it up under a single person for them to be hunted down once someone else needed access. We are streamlining the process.

As mentioned above, most partners should see this available within their web-portal already. The extension will upgrade itself once the vendor stores have approved the submissions and finally the mobile app version will be released in a few weeks.

Fixed Bugs

  • Automated Workflows not sending emails on license expire
  • SW RMM launching with the incorrect URL
  • Updating issues around the Client Overview section
  • Issues with the Adelaide timezone
  • Document Importer creating duplicates for entries with backslashes
  • Logo issues within Client Overview

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N-able Passportal – Service Update 2021.2.19 and Agent upgrade 4.6.0.0

Fixed Bugs

  • Runbooks getting stuck in progress
  • Editing Site Users showing incorrect clients
  • Org Keys with certain special characters causing issues on document import
  • ConnectWise Manage integration getting stuck when ‘auto-match all’ selected on integration setup
  • Datto Autotask integration getting stuck when ‘auto-match all’ selected on integration setup
  • Selection issues when editing a client
  • Filter issues on the Assets page
  • Exports not working correctly for Notes
  • POST action to add Active Directory entry to Passportal
  • Assets synced from RMM with missing required fields are uneditable
  • Passportal AD time stamp incorrect
  • Articles missing images
  • SSL Expiration Automated Workflow
  • Datto Autotask not syncing Contacts
  • Links unremovable after linking to credential

Agent 4.6.0.0

  • This update will address the agents use of memory and CPU usage

Next Feature…..

  • To be released in the next few weeks: TOTP (time-based one-time password) generator
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RMM Managed Antivirus (MAV-BD) Update

On Wednesday, February 24 an update request will be pushed out to all outdated Managed Antivirus (MAV-BD) devices. This is being done in preparation for the upcoming digital certificate revocation on March 8, 2021 to ensure continued operational capabilities by bringing the devices to the latest version 6.6.23.329. To avoid an interruption on Feb. 24 we encourage you to arrange to update your outdated devices before this date at your convenience.

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N-able Backup Release 21.2

SolarWinds® Backup release 21.2 brings further improvements to the Backup for Microsoft 365 user interface, as well as mandatory two-factor authentication.

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N-able RMM: Apple Device Management Updates, Boot Camps, New Windows RC Agent

To start, here’s a quick summary of the updates we put out in January to start the year off… including enhanced iOS support with Apple Device Management, remote access for network devices, a new Linux agent with Raspberry Pi support, Meraki monitoring updates and more:

Apple Device Management Updates

We have released another couple of improvements to Apple Device Management as we continue to build out support for Mac and iOS devices. The following features have been added for Apple Device Management enrolled iPhones and iPads:

  • There’s a new ‘Clear Password’ command option.
  • There’s a new ‘Update Device Information’ command option
  • To use the new options, just select the device, right-click and select the desired action from the Commands menu:
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