Patch Management – New Third Party Applications

Continuing our progress of increasing the number of supported applications we are delighted to announce a further 8 are being added to Patch Management within the next 48 hours for both RMM and N-central.

These are 

  • K-Lite Codecs
    • Basic
    • Standard
    • Full
    • Mega
  • Angry IP Scanner
  • Imgburn
  • PDFsam Basic
  • Imageglass

Applications lists will be updated once they are live:

N-central – https://documentation.n-able.com/N-central/userguide/Content/Patch-Management/PatchManagement_3Party_Patch_List.htm

RMM – https://documentation.n-able.com/remote-management/userguide/Content/pm_non_ms_1080.htm

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Web Protection: Scheduled Maintenance starting Thursday September 1st

Please note that starting on Thursday September 1st we will be publishing an update for Web Protection introducing a graceful handler for driver errors noticed in our recent release of 5.33. Downtime will be minimal but can be expected during the maintenance window. This release will be in place across all regions by Thursday September 8th .

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N-able N-sight: New Windows RC & GA Agent, RBM Command Prompt Upgrade, Apple Push Certificates Multi-Tenancy

We’re pleased to let you know that we have released a new Windows RC Agent (v10.13.0) with upgrades to its monitoring components, while Windows v10.12.6 is the new GA Agent. We have also updated the new ‘Add Device’ wizard to include Linux for ease of use.

In addition, there’s a very nice improvement to Remote Background Manager (RBM): Now the remote command prompt interface is fully interactive and works just like when you access it directly on the endpoint. This improvement also covers RBM’s remote PowerShell commands feature.

On top of that, we’ve created a helpful video to explain the latest upgrade to N-sight’s integration with Apple Business Manager: True multi-tenancy support for Apple push certificates.

But first, here’s a short video with a re-cap of all the enhancements released over the previous weeks. It’s been a busy summer!

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N-able Mail Assure: August Features and Updates Release

This month, as well as the usual bundle of bug fixes and minor improvements, we’ve made it possible to onboard to Private Portal with just a single touch, when adding a new customer with the Add Domain or Microsoft 365 Sync wizards.

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N-able N-sight: End of Support for VIPRE-based Managed Antivirus – REMINDER

This is a reminder for partners still using VIPRE Managed Antivirus that this feature is now out of support, from June 27th as previously communicated. From September 27th onward, devices that still use VIPRE Managed Antivirus may no longer be protected with definitions updates.

For partners who still use the VIPRE option, we recommend that you switch over to the Bitdefender-based Managed Antivirus engine instead. Bitdefender was introduced in 2015 alongside VIPRE and offers many additional policy options, including Apple macOS support and disk encryption, as well as frequent engine upgrades.  

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ADVANCE NOTICE: EDR Windows Agent Update Thursday, August 25

We are pleased to announce that Thursday, August 25, the Endpoint Detection and Response (EDR) product will be releasing a new agent for Windows. The Windows agent will see an update to 22.1 SP1 (22.1.4.10010). We strongly recommend upgrading as soon as possible to provide the maximum level of protection available.

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Patch Management – New Third-Party Patch Engine

We are pleased to advise we will be releasing a new version of our third-party patch engine in the coming days to both N-sight and N-central.

Normally, this is updated along with PME. However, on this occasion, we will be releasing a new version independently that includes an important fix to the way Adobe products are installed.


This includes new detection and installation of

  • Adobe Reader DC
  • Adobe Acrobat

The release is expected to go live on Thursday 25th August 2022.

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Release Notes for Cloud User Hub: August 22, 2022


On behalf of the N-able Cloud User Hub team, we thank our partners for their patience, support, and collaboration during our beta period. Cloud User Hub has now progressed into public availability, and we look forward to continuing to learn from our partners as we work to improve the experience, efficiency, security, and profitability of your Cloud Management services. Want to take Cloud User Hub for a spin? Request a trial today! 

Today’s release includes additions to our library of Command Clocks and Command Block Reports, the introduction of Command Block Power BI reports, enhancements to the Configuration Wizard, other enhancements, and bug fixes. 

Partners are encouraged to reach out to CloudUserHub.PM@N-able.com with questions, suggestions, feedback, or requests to meet up with our team. 

Extended Command Block Library 

This release includes numerous additions to our Command Block library. Some but not all additions are included here. We encourage our partners to provide feedback and suggest additions to our Command Block library. 

  • Exchange Online: Available mailboxes, Group mailboxes, Migrate mailboxes, Convert mailbox to shared, Delegate mailbox permissions. 
  • Security: Consolidated multitenant secure score and threat assessment reports. 
  • Microsoft Teams: List existing Teams and Channels, Update Teams and Channels, Delete Teams and Channels, and Add or remove members from Teams. 
  • Microsoft Partner Center: List customers and corresponding users from Partner Center, Assign/unassign user licenses, and list available licenses.        

Command Block Power BI Reports

This release includes newly released support for reporting on Command Block results via Power BI, in addition to several reports available and executable as Command Blocks. These reports provide insights into the output results of various Command Blocks. While logging can also provide these details, Power BI reporting provides a single pane of glass regarding the output of Command Blocks you have executed over multiple customer tenants. For instance, running the Available Licenses Command Block for multiple customers will populate the Power BI report with these details, giving you a clear overview of available licenses within and across tenants.  

Please note that the Command Block report dashboard is refreshed hourly. Be sure to execute the Command Blocks and come back later for these valuable insights. 

Expect more of these reports to become available soon, your feedback obviously is much appreciated, being it on available reports or the need for reports over Command Blocks we have not created reports for yet. 

New Command Block Power BI Reports      

  • “List AD Domains”: Azure Active Directory > All Command Blocks > Identity and Access  
  • “Get List of Teams”: Microsoft 365 > All Command Blocks > Microsoft Teamwork 
  • “List Teams Channels”: Microsoft 365 > All Command Blocks > Microsoft Teamwork       
  • “List Microsoft Authenticator Methods”: Azure Active Directory > All Command Blocks > Identity and Access > List Microsoft Authenticator methods 
  • “List Available Licenses”: Microsoft Partner Center > All Command Blocks > Customer Accounts 
  • “Get Group Mailboxes”: Microsoft 365 > All Command Blocks > Exchange Online 
  • “Get Inactive Mailboxes”: Microsoft 365 > All Command Blocks > Exchange Online 
  • “List Active & Inactive Mailboxes”: Microsoft 365 > All Command Blocks > Exchange Online 

Please expect more reports to be added in upcoming releases and keep us posted if your team has any requirements not yet covered by our library.  

UX Enhancements 

Configuration Wizard 

Cloud User Hub’s Configuration Wizard was introduced during the beta period to provide a simplified experience for validating service account privileges in Microsoft Partner Center, onboarding customer tenants, and securing authorization for solution management. We have continued to refine the user experience for configuring Cloud User Hub. In addition to various bug fixes, this release introduces a “Knight Rider” to indicate that the exhaustive array of automated actions facilitated by the configuration wizard are in progress. 

State Pinning 

This release includes a feature to maintain table header filter selections when navigating across settings, users, products, services, and other consoles in Cloud User Hub. 

Miscellaneous 

This release includes many UI enhancements and bug fixes including alignment, textual changes, translation errors (we’re so international!), and many more. We will keep up a constant cadence of UI enhancements moving forward and thank our partners for pointing our attention to all potential improvements.  

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Announcing the GA of N-central 2022.5 HF2

N-central 2022.5.2.35

IMPORTANT

Previous versions of 2022.5 (2022.5.0.16/2022.5.1.33) were first available for general availability (GA) on June 23, 2022, and August 10, 2022, respectively. These previous builds have been superseded by this second full hotfix release of 2022.5. 2022.5 HF2 includes all previous features and fixes included in these deprecated versions as well an additional critical fix. If you are already running either previous version, no agent/probe upgrades are required.

IMPORTANT:  Partners running N-central in Azure should review the below article(s) to avoid potential issues with the upgrade to this release.

We have identified an issue that impacts our Azure hosted N-central partners; fortunately, our team has steps to resolve the issue. Prior to upgrading your N-central server to any supported version, review the following important information.


Hotfix Note

This 2022.5 HF2 version of N-central addresses a critical issue that can occur when restoring from a backup running N-central 2022.5 or 2022.5 HF1 that may cause N-central to become unresponsive. Our technical support team has the needed steps to apply to a server prior to running the restore in N-central. This may be needed in order to prevent issues with the server after the restore. As an alternative, this 2022.5 HF2 has been provided that has this fix applied to prevent potential restoration issues. For a complete list of changes in this release, please refer to the Release Notes

2022.5 HF2 Release Notes (PDF)

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What’s New in N-able N-central 2022.5

The 2022.5 version of N-able N-central is jam-packed with new features, continuing previews, and security fixes. Read on for more details!

Support for External Identity Providers!

N-central 2022.5 introduces the preview of support for external identity providers. Any identity provider that supports OpenID Connect will work – most popular among these is Microsoft Azure! This feature can be configured at the System, Service Organization, Customer and Site levels.

If you would like to help us field test this new feature, please email ncpreview@n-able.com. Once enabled, take a look at the configuration documentation here.

Expanded Preview of the New Mac Agent!

The new MacOS agent remains in preview. However, there is additional functionality for it in 2022.5:

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Patch Management – New 3rd Party Applications

Continuing our progress of increasing the number of supported applications we are delighted to announce a further 3 are being added to Patch Management within the next 24 hours for both RMM and N-central.

These are 

  • Amazon Workspaces
  • VMWare Horizon
  • Logitech Options

Applications lists will be updated once they are live:

N-central – https://documentation.n-able.com/N-central/userguide/Content/Patch-Management/PatchManagement_3Party_Patch_List.htm

RMM – https://documentation.n-able.com/remote-management/userguide/Content/pm_non_ms_1080.htm

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