NCOD Upgrade to 2023.3 Scheduled!

Posted on April 28, 2023 by Amy Cooper

NCOD servers are scheduled to upgrade to N-central 2023.3.0.19 on the weekend of May 5th and 6th 2023. The schedule has been posted to https://docs.n-able.com/hosted-n-central-upgrade-schedule Release notes for 2023.3.0.19 are available here

We are aware that many partners may have problems with their probes upgrading from 2022.6-2022.8 to 2023.1 and newer. Before your NCOD is upgraded to N-central 2023.3, please download and review the instructions in the following zip file: Probe Upgrade Instructions.

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Passportal Release – Dual Sync

Posted on April 26, 2023 by kbart250

New feature – Dual Sync Ad/Azure sync Release Date May 24th

We are excited to announce the ability to have Both Azure and AD syncing into a single client. additionally Sync is now configurable on the password level with expanded options both for the client and credential level, this allows for more granularity and simplicity.

You can now set a Primary location this will allow the updates to propagate from the direction of your choice, while restricting updates from other directions


For more information please check out our Knowledge Base

Expanded options for Windows Sync

Sync direction controllable on the credential level

Have some functionally you want to see included, please let us know at our Ideas center,

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Announcing the GA of N-central 2023.3

Posted on April 24, 2023 by Matt Miller

N-central 2023.3.0.19

2023.3 Release Notes (PDF)

Download Now

What’s New in N-central 2023.3

Remote Control Column Improvements

N-central 2023.3 brings the long-anticipated updates to the Remote Control column in the All Devices view! More icon colors have been introduced to represent the remote control status more effectively. When N-central hasn’t received a heartbeat from Take Control, the icon will shift to yellow but still let you attempt a remote control session. The hover over will tell you when the heartbeat was last seen as well as let you know if the N-central agent is not checking in.

Azure IDP Improvements

This release continues to provide improvements to Azure as an External Identity Provider! N-central 2023.3 now provides an Azure login button which will help reduce the frequency your password needs to be supplied. This update allows for a more seamless SSO experience!

Automation Manager 2.70

Automation Manager 2.70 is included as part of N-central 2023.3. The fixes in this version focus on problems found with upgrading the Automation Manager installations on your agents and probes to the previous release. Also included, is an updated version of the Windows Backup monitoring service that provides information on more thresholds.

PME Reinstall Tasks

We have added a new task to install the patch engine on selected devices which brings two workflow options:

  • Upgrade to a release candidate (RC) version of the Patch Engine on selected devices when one is available. This allows you to try out new features, bug fixes and improvements ahead of it being made generally available.
  • Uninstall and reinstall the current version of the Patch Engine on selected devices, which may be used in situations where the patch engine is not working as expected

Major Bug Fixes

This release of N-central contains over 40 fixes related to reported issues! This includes a fix for performance issues related to large numbers of scheduled tasks (NCCF-59236).

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N-sight RMM: Windows GA Agent Update with Improvements to Take Control

Posted on April 21, 2023 by brianmackie

We’re pleased to let you know that we are promoting Windows Agent v10.13.7 to be the new Generally Available (GA) agent. The agent contains updates to the Take Control feature with improvements to the install process, as well as an update to improve policy settings handling.

Windows Agent v10.13.7 replaces the previous GA agent, v10.13.6. Please upgrade to the new GA agent at your convenience to take advantage of the latest enhancements.

Reminder: End of support for VIPRE-based Managed Antivirus

As previously communicated, VIPRE Managed Antivirus is out of support, and any devices that are still using this feature may no longer be protected with definition updates. Any partners who still have devices with this setting enabled, please note that we will soon begin to remove the legacy VIPRE option from the N-sight RMM dashboard.

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Advance Notice: Update for RMM Managed Antivirus Bitdefender (MAV-BD) 7.8.3.265

Posted on April 20, 2023 by carlagajdecki

Please be advised we will be pushing an update for Managed Antivirus MAV-BD v 7.8.3.265 available for all Modern Windows Operating Systems (Windows 7+ Windows Server 2008 R2+) starting Tuesday April 25th  and available in all territories by the end of the week.

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Advance Notice: DNSF Windows Agent 1.9.4 Update

Posted on April 19, 2023 by bonniewhitmire

Please be advised that there will be an update to DNS Filtering integration with N-central on Thursday, April 20th. This release will not require any upgrade to your N-central server. The DNS Agent will automatically update to version 1.9.4.

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N-able Mail Assure: Optionally skip unlicensed mailboxes in Microsoft 365 Sync

Posted on April 18, 2023 by dorinatoba

Partners using N-able Mail Assure’s “Microsoft 365 Sync” feature will have the possibility to skip the unlicensed mailboxes in the new layout version of M365 Sync wizard. Besides M365 Sync wizard, a new layout version is available for Manage Technicians and Private Portal policies pages as well as for Add Domain wizard.

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Advance Notice: EDR Windows 22.3 SP1, Mac & Linux Agent 22.4 GA Update

Posted on April 18, 2023 by carlagajdecki

We are pleased to announce that Thursday, April 20 the Endpoint Detection and Response (EDR) product will be releasing new agents. The Windows agent will see an update to 22.3 SP1 (22.3.4.612). The Linux agent will see an update to 22.4 GA (22.4.2.4). The Mac Agent will see an update to 22.4 GA(22.4.2.6599) We strongly recommend upgrading these agents as soon as possible to provide the maximum level of protection available.

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MSP Manager Archived Tickets Improvements and more

Posted on April 14, 2023 by aphillipsnable

We are pleased to share some updates recently introduced in MSP Manager which will help in-product performance as well as reducing friction when adding contacts in your MSPM company. Archive Tickets improvements and support for contact emails in multiple MSPM companies are the answers.

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Patch Management Engine (PME) v2.10GA

Posted on April 13, 2023 by Chris Dunsmore

We are delighted to announce a new Patch Management Engine is scheduled to be released within the next few hours.

This release focuses on improving your overall patch experience by making improvements to how we handle 2 common device-level problems. These problems are out with our product however due to the frequency we would be asked about them we wanted to solve these for you.

  • We have improved the handling of scan results from the Windows Update Agent when it returns the same patch and GUID more than once.

    Impacted devices would show the error “An Item with the same key has already been added”

    In the scan results for those devices, we could see the scan results contained patches with the same GUIDs more than once, since GUIDs should always be unique the error was given as we could not add it to the dictionary again. Whilst this issue was within WUA itself it was possible for us to handle this within PME and remove the need for you to reset WUA and its components per device.
  • We have changed the caching of specific files by saving them to the filecacheservice folder rather than standard OS folders.

We found via support cases that devices do not always have permission to save to specific folders like %path%temp thus impacting the overall patching experience. Patch now downloads these files to our filecacheservice folder for an improved experience.

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