N-able Status

We are pleased to let you know we have released a new Windows RC Agent, v10.13.6, with improvements to device monitoring. Specifically, it addresses an issue in the current Windows GA Agent (v10.13.2), which is causing some servers to incorrectly show as overdue. It also fixes an issue related to Take Control policies not being adhered to in some cases.

We encourage you to install the new RC Agent on your sandbox devices to test it out. We are aiming to upgrade the new RC Agent to be the new GA Agent soon to resolve the issues mentioned above.

Windows Agent 10.13.6 RC
BUGFIX: Resolve issue causing some servers to report incorrectly as overdue
BUGFIX: Resolve issue causing the agent to not adhere to Take Control policy settings

As part of the effort to resolve existing Patch Management issues within N-sight where the Patch Status check was not updating daily, we discovered the root cause was due to a small number of devices not having a patch policy and were using old legacy settings and this had a knock-on effect on other devices communicating with the dashboards. The devices that do not have a patch policy set will now show an error, and no longer affect devices that do have a patch policy set. 

If you receive the message, “The Patch Management scan did not complete successfully, but is attempting to automatically recover. No action is required at this time.” then this is likely because the device has no patch policy set and will look like the below device level screenshot:

Please note that starting on Thursday March 9 we will be publishing an update for Web Protection. This maintenance window will take place in APAC region only. This update targets infrastructure improvements.

We are pleased to announce the addition of App Store management to N-sight’s Device Management for Apple.  N-sight can now receive a token from an Apple Business Manager or Apple School Manager account and deploy App Store purchases made in those accounts to deploy company-owned apps to Macs, iPhones, iPads, and even AppleTVs enrolled in N-sight.  

This means that end-users of the devices won’t need to use a personal Apple ID or some other workaround to get the business apps they need on managed devices.  You’ll be able to ensure they have all the apps they need, revoke the licenses as needed, and keep the apps up-to-date.

N-sight’s Device Management for Apple is multi-tenant, meaning you can set up the tokens for each customer’s own ABM/ASM account in one dashboard.  

Devices don’t need to have been enrolled in N-sight via ABM/ASM. Purchased apps can be deployed to devices that were manually enrolled also.

Read more in the documentation here: https://documentation.n-able.com/remote-management/userguide/Content/manage_apps.htm

Please note that starting on Monday March 6 we will be publishing an update for Web Protection. This maintenance window will take place in APAC region only. This update targets infrastructure improvements.

We’re pleased to let you know that the latest Windows Agent, version 10.13.2, is now Generally Available (GA). Please upgrade your devices to this latest agent to take advantage of improvements to the Take Control feature with a faster and more robust install process when deploying to devices. 

In addition, there’s a new Windows RC Agent, v10.13.3, with general performance improvements.

We are also shortly releasing a new Mac Agent, RC v3.9.1, with improvements to the OSX Daemon Check.

Final Reminder: Advance Notice for Ending Support for TLS 1.0/1.1
As communicated, from March 1^st, N-sight RMM will no longer support Transport Layer Security (TLS) 1.0 or 1.1 for Agent to RMM console communication. Depending on a device’s configuration, this could affect older operating systems, including Windows 7, Windows Server 2008 and 2012, as well as any remaining Windows XP and Server 2003 devices. Please refer to this blog post for more information.