Advance Notice: EDR and Microsoft Intune update

Please be advised EDR and Microsoft Intune users can expect to see a new Ecosystem Agent installed on May 13th at 1pm EST. It may take up to 4 hours to appear in your dashboard. This update brings the following fixes:

  • Pending State:  An issue that may cause a device to remain in a Pending state has now been resolved for EDR devices.
  • Installation Fails: An issue that may block a device from installing has now been resolved for both Microsoft Intune and EDR devices.

There is no downtime or user action required.

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N-able RMM: New Windows Agent Uninstall Protection, Patch Management Update for Mac

To start, here’s a quick video highlighting the recent new features we’ve put out in RMM – we very much hope you’ll be able to take advantage of these latest enhancements in your day to day business!

On to what’s in store in this week’s release, which is expected to be available in all territories by end of the week…

Windows Agent Uninstall Protection

We’re pleased to let you know that with the next Windows RC agent (v10.11.0), you’ll be able to turn on a new uninstall protection feature so that only qualified MSP technicians can remove the RMM agent directly on the end-point. With the feature enabled, the person uninstalling the agent will be prompted to enter a token, which can be emailed to you or you can look it up in the RMM Dashboard.

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Patch Management Engine Version Update

We are pleased to announce the upcoming release of the Patch Management Engine (PME) v2.1.0 scheduled for Monday 17th 2021

This release contains a number of improvements and the following fixes. 

RMM

Bugfix: Windows Updates Timeout after 1 hour

Bugfix: Installed Patches show as not installed

Bugfix: Patch Install Failure not reported to dashboard

N-central

Bugfix: Windows Updates Timeout after 1 hour

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N-Able Passportal: Mandatory MFA and clarifications for what this means Pro vs. Site

In keeping with industry best practices to help protect you and your data, users of N-able Passportal are now required to enable multi-factor authentication (MFA) in order to continue using the product, as of the May 10th, 2021 release.

The MFA feature in Passportal supports a number of free authenticator applications, including:

  • TOTP Authenticator (Android®/iOS®) – think Google, Microsoft, Authy
  • Duo (Android/iOS)* – Under a MSP controlled account, not Passportal (see below)

The following MFA methods will no longer be accepted:

  • Email
  • Phone call
  • Text message
  • AuthAnvil
  • Duo controlled by Passportal (MSP account set up under a Passportal Duo license)**

What this means Pro vs. Site

Pro – The MSP Users – MFA is fully enforced for all logins into the portal and MFA types limited to what is described above

Site – Partners of the MSP utilizing Site – MFA is not enforced for all logins and will remain at the discretion of the Site admin. MFA types limited to what is described above with one condition.

Condition: Any Site users previously utilizing Email, Text Message, or Phone call will continue to use be able to utilize those methods. Any update to their MFA settings though will require the Site to switch over to TOTP authenication.

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Final Notice: Mandatory MFA will be in Passportal May 10th, 2021. Five MFA methods are being deprecated.

In keeping with industry best practices to help protect you and your data, users of N-able Passportal will be required to enable multi-factor authentication (MFA) in order to continue using the product, as of the upcoming May 10th, 2021 release.

If you do not turn on MFA, you will not be able to access Passportal. Additionally, we will deprecate some of the MFA methods currently in use.

The MFA feature is a simple and robust authentication method you can use to help guard against cyberthreats.

The MFA feature in Passportal supports a number of free authenticator applications, including:

  • OTP Authenticator (Android®/iOS®) – think Google, Microsoft, Authy
  • Duo (Android/iOS)* – Under a MSP controlled account, not Passportal (see below)

The following MFA methods will no longer be accepted:

  • Email
  • Phone call
  • Text message
  • AuthAnvil
  • Duo controlled by Passportal (MSP account set up under a Passportal Duo license)**

We will require all existing accounts to have MFA enabled by May 10, 2021.

If you are using one of the MFA types no longer supported, we will require you to change to a supported application by May 10. The process is easy and only requires a few steps. Please see this article for more detailed instructions.

Please find below some additional clarifications regarding Duo MFA platform:

To determine if your MSP is on a Passportal administrated Duo account go Settings -> General -> Multi-Factor Authentication. In here, if you see your api key information filled out (as shown in the image) you do not need to make any changes. If this area is blank, please utilize the free license offering by Duo.

* Duo offers N-able Passportal partners up to 2,000 free internal use licenses, which can be used to protect your internal applications with Duo Push. To acquire your free licenses, follow the process here.

** Duo is making changes to the MFA platform, and will be removing any external customers from the Duo Passportal instance. As such, you will need to protect Passportal with your own Duo license. To help with the transition, Duo is helping partners set up their own Duo MSP console and providing up to 2,000 free NFR licenses to cover your internal use.

  • If you are already a Duo MSP partner, you can use your existing NFR account following the guidelines in this article
  • If you don’t have a Duo MSP account, follow the process here
  • If you are unsure if you are a Duo MSP partner, please contact MSPADR@duo.com

Please reach out to N-able support if you have questions regarding this transition.

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MSP Manager 4.30.2 Release Notes

We are happy to announce the release of MSP Manager v4.30.2 which adds more granular control over the notifications of tasks. You can now set this functionality on the notification settings tab within My Account.

This release also solves the below 2 customer issues and a number of bugs:

IdNCITitle
38943NCI-25877[CUST]: QBD: Database Validation failed. The invoiceCustomerName field is required
38956NCI-26178[CUST] Export to Quickbooks online error “Object Reference not set to an instance of an object”
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N-able RMM: New Mac Agent with Additional Monitoring Checks

We are pleased to let you know that we’ll shortly be releasing a new RC Agent for Mac workstations, with enhancements to the out-of-the-box monitoring as well as some improvements to Apple ‘Big Sur’ support.

Here are the details of the latest Mac improvements:

  • Performance Monitoring Checks: Now you can monitor and report on processor, memory and network utilisation for Macs, just like you can work Windows devices
  • Web Page Check: Use Macs to monitor for a specified website’s availability
  • TCP Service Check: Use Macs to monitor the specified port on an IP address or hostname on the LAN, WAN or internet

There is also an improvement to the File System Space and File System Change checks so you can select volumes on external media, along with an update to ensure customer branding is supported in user notifications for macOS 11 ‘Big Sur’.

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Mandatory 2FA Coming Soon to Mail Assure

Security matters now more than ever, especially for the work you do. With this in mind, we’re releasing an update at the end of May that’s designed to further protect you and your customers’ data and devices from compromise or attack. We’ll be requiring you to use Two-Factor Authentication (2FA) when logging into the dashboard.

2FA is one of the most effective ways to thwart a would-be security breach and can help to prevent an attack in the event a user’s login credentials are accidentally compromised. Protecting your customers from all vectors of attack is part of today’s IT landscape, and as trusted IT advisors, it’s imperative for us to help you make sure system access is as secure as possible.

N-able Mail Assure partners will be required to enable two-factor authentication (2FA) in order to continue using the product, as of the upcoming May 30, 2021 release.

To configure 2FA, simply choose “Enable 2FA” from the account menu at the top right:

Choose “Enable 2FA” from the Account menu in the top bar

Any users that have not already done so will be guided through 2FA configuration when they log in, beginning with that release. This is the same 2FA as used across the N-able products, so there’s a good chance that you’re already set up and won’t need to do anything extra.

Users that are below the partner level (e.g. customers, domain users, mailbox users) will not be required to use 2FA, but we do strongly recommend it. You can choose to make 2FA mandatory for your own users at these levels in the User Settings page.

You can require 2FA for your own users in the User Settings page

We use standard time-based one-time-password (TOTP) 2FA, so you can use the same apps to manage this as for your other applications, such as Google Authenticator, Microsoft Authenticator, Authy, 1Password, or Passportal.

This does not impact the flow of email in any way.

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N-able Passportal: Reminder Mandatory MFA is coming May 10th and Passportal is retiring some MFA options

In keeping with industry best practices to help protect you and your data, users of N-able Passportal will be required to enable multi-factor authentication (MFA) in order to continue using the product, as of the upcoming May 10th, 2021 release.

If you do not turn on MFA, you will not be able to access Passportal. Additionally, we will deprecate some of the MFA methods currently in use.

The MFA feature is a simple and robust authentication method you can use to help guard against cyberthreats.

The MFA feature in Passportal supports a number of free authenticator applications, including:

  • OTP Authenticator (Android®/iOS®) – think Google, Microsoft, Authy
  • Duo (Android/iOS)* – Under a MSP controlled account, not Passportal (see below)

The following MFA methods will no longer be accepted:

  • Email
  • Phone call
  • Text message
  • AuthAnvil
  • Duo controlled by Passportal (MSP account set up under a Passportal Duo license)**

We will require all existing accounts to have MFA enabled by May 10, 2021.

If you are using one of the MFA types no longer supported, we will require you to change to a supported application by May 10. The process is easy and only requires a few steps. Please see this article for more detailed instructions.

Please find below some additional clarifications regarding Duo MFA platform:

To determine if your MSP is on a Passportal administrated Duo account go Settings -> General -> Multi-Factor Authentication. In here, if you see your api key information filled out (as shown in the image) you do not need to make any changes. If this area is blank, please utilize the free license offering by Duo.

* Duo offers N-able Passportal partners up to 2,000 free internal use licenses, which can be used to protect your internal applications with Duo Push. To acquire your free licenses, follow the process here.

** Duo is making changes to the MFA platform, and will be removing any external customers from the Duo Passportal instance. As such, you will need to protect Passportal with your own Duo license. To help with the transition, Duo is helping partners set up their own Duo MSP console and providing up to 2,000 free NFR licenses to cover your internal use.

  • If you are already a Duo MSP partner, you can use your existing NFR account following the guidelines in this article
  • If you don’t have a Duo MSP account, follow the process here
  • If you are unsure if you are a Duo MSP partner, please contact MSPADR@duo.com

Please reach out to N-able support if you have questions regarding this transition.

Posted in Passportal | Tagged , | Comments Off on N-able Passportal: Reminder Mandatory MFA is coming May 10th and Passportal is retiring some MFA options

N-able RMM: Service Release with Apple Device Management Enhancements

Here’s a quick summary of what’s in store this week for RMM…

Apple Device Management – New ‘Remote Wipe’ Command

We’ll be adding another remote command option for Mac workstations that are enrolled in RMM’s Apple Device Management (ADM) system: soon you’ll see a new ‘Wipe Device’ option, alongside ‘Lock Device’, ‘Shutdown Device’ and ‘Instant Restart’. It means that Macs, iPhones and iPads all enjoy the same set of options within Apple’s unified device management system.

Additionally, we’re adding an update so that Macs that are removed from RMM’s dashboard are also automatically unenrolled from ADM, including any configuration profiles that are installed.

Update to Automated Monitoring for Standalone N-able Backup

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