Release Take Control Mac Agent 6.00.30 – Remote Audio

We are pleased to announce the new version of Take Control standalone Mac Agent 6.00.30.

This version supports the capture of the remote audio and playing it on the Viewer side during a session. It is possible to fully redirect the audio to the Viewer’s device or to play it both locally and at the technician’s end. In order for this functionality to work correctly, the remote Mac devices need to install a third-party, open source audio driver, which allows the forwarding of the system audio to other applications.

We strongly recommend upgrading this Agent as soon as possible to take the best from the functionality on your device.

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MSP Manager Access Issues – Resolved

Update: As of 2:15 a.m. EST December, 7, 2021, access to MSP Manager has been resolved for all partners. N-able operations engineers continue to investigate the cause of this issue.


On December 6, 2021, at 11:50 a.m. EST, N-Able MSP Manager encountered an issue preventing customers from logging into MSP Manager globally.

Solving these problems is the absolute top priority for our team. N-able operations engineers quickly diagnosed the cause as a database issue and have been working diligently to resolve the issue.

By 4 p.m. EST, the issue was resolved for most customers. However, some issues remain, primarily in the eastern United States. We will continue to update you as this issue is resolved.

We apologize for any inconvenience this may have caused you. Please connect with our support team if you have any questions.

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Advance Notice: Update for AV Defender 7.2.2.101 scheduled for Tuesday & Thursday (December 7th and 9th)

Please be advised we will be pushing an update to activated N-central servers as of Tuesday December 7th for AV Defender (7.2.2.101). This will be available for updates at this time. Release Notes will be available on the Community Resource Center following publication.

We would also like to advise you that Thursday December 9th AV Defender 7.2.2.101 will be available for Fresh Installs and Upgrades.

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N-able RMM: New Windows GA Agent with a Patch Management Update – Action Required

We wish to let you know that we have released a new Windows GA Agent, v10.11.10. This latest agent contains an important update to RMM’s Patch Management feature in order to resolve an issue with patch detection. We advise partners who use Patch Management to upgrade their Windows agent to this new version at their earliest convenience.   

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N-able Passportal Release Summary 12-01-2021

Please find the consolidated view of the 12/01/2021 release to the US region.

We have temporarily disabled the quick navigation for the recent user activity for partners on our US cluster.

You will still be able to access this information from the Dashboard → Recent user activity report.

Fixes and Improvements

This will remediate some users being unable to access areas due to “520” errors. We are currently working to solve the underlying issue – the widget will be re-enabled once resolved.

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MSP Manager SLA Improvements

We are very pleased to announce some long-awaited improvements to our SLA Services. These updates resolve problems related to SLA notifications not being sent in a timely manner.

We are currently in the process of delivering the updates in each of our 4 regions in a phased roll-out. We expect all regions to be completed the updates by Wednesday, December 1, 2021.

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ADVANCE NOTICE:  EDR “Petra” SP5 Pre-Release Announcement

We are pleased to announce that on Wednesday December 1st Endpoint Detection and Response (EDR) will be updated to SentinelOne’s “Petra SP5” release. This release delivers significant enhancements to the management console.

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N-able RMM: Upgrades to Patch Management, Automation Manager, Mac Antivirus, Windows Agent

We’re pleased to share the details of RMM’s latest release, which is currently rolling out across the RMM territories and expected to complete by end of the day. Here’s what’s in store…  

  • Patch Management: Use Patch Management to deploy Windows 11 upgrades! 
  • Automation Manager v2.3: Full Windows 11 support and lots of performance improvements 
  • Managed Antivirus for Mac: Bitdefender improvements for Mac devices 
  • New Windows RC Agent (v10.11.9): A series of performance and supportability upgrades

In addition, we want to draw your attention to an automatic agent upgrade we’ll be performing on legacy agent versions (Windows v10.8.0 and before).

There is also an important PSA integration update required by partners using a legacy connection to ConnectWise or Autotask with RMM.

Here is everything you need to know…

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Windows 11 Upgrade Via Patch Management – N-central

We are delighted to announce N-central is ready to offer Windows 11 upgrades. We plan to add the Patch on Tuesday 7th December giving you time to make changes to any auto-approval rules should you wish to do so.

What can you expect?

  • The patch name will contain “Upgrade to Windows 11” within the title
    • Note: Patch Auto Approval rules contain Keyword Functionality allowing you to specifically target this patch for auto approval, auto decline etc
  • There are 6 potential installer versions, all of which are roughly 3.6gb in size.
  • The Patch will use the “Upgrades” Classification
    • Note: If you auto approve the upgrades class and do not use any functionality to prevent it like keywords then it WILL auto approve and install. With a patch upgrade of this magnitude we would recommend you take caution here.
  • Not all of your devices will show this patch as needed at the same time. Microsoft have advised “We expect all eligible devices to be offered the free upgrade to Windows 11 by mid-2022.” so it could be many months before some machines get offered the upgrade.
  • Not all devices will be compatible for the upgrade due to specific device requirements set by Microsoft.

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Windows 11 Upgrade via Patch Management – RMM

We are delighted to announce RMM is ready to handle Windows 11 upgrades in a manner that allows you to control how and when they are installed with no surprises. We plan to add the Patch on Tuesday 7th December which gives you time to discuss internally how you plan to support the upgrade with your clients.

What change was made?

RMM uses severity as an auto-approval option within the Patch Management Policies. As Windows 11 was released by Microsoft with no severity it would have been auto-set to “other”. We believe this would have caused issues for a number of partners who auto approve this class but do not want to upgrade to Windows 11 yet, therefore we have set the Windows 11 upgrade to manual approval only.

This means when your devices discover the Windows 11 Upgrade they will show as needed by the device at both device level and within the Patch Management Workflow. There will be no auto-approval set on to this patch causing unexpected installs.

When you are ready to approve and deploy it you can action this at the device level or through the manual workflow tool to target multiple devices at the same time. Once approved it will still adhere to your install schedule should you wish it to.

Please note that we are working on the functionality needed to use classifications within RMM Policies as an auto-approval option and future patches of this nature would show under the class “Upgrades” as an auto-approval option.

 

What can you expect?

  • The patch name will contain “Upgrade to Windows 11” within the title
  • There are 6 potential installer versions, all of which are roughly 3.6gb in size.
  • The Patch will contain no severity as per Microsoft
  • Not all of your devices will show this patch as needed at the same time. Microsoft have advised “We expect all eligible devices to be offered the free upgrade to Windows 11 by mid-2022.” so it could be many months before some machines get offered the upgrade.
  • Not all devices will be compatible for the upgrade due to specific device requirements set by Microsoft.
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