EDR Update for RMM – Advanced Notice

Please be advised we will be releasing an update for RMM EDR users on Tuesday April 13 for all regions. This update contains agent side enhancements for downloading as well as resolves a number of customer facing issues detailed below.

The scheduled maintenance window is:

Dates and Times: Tuesday April 13, 11:00 to 16:00 EST

Territory: All regions

Downtime: No downtime expected

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Coming Soon: Updated Xero Integration

We are pleased to announce an updated Integration with Xero pending release before the end of April 2021 (exact date not yet known).

OAuth1 Updated to OAuth2

MSP Manager takes your security seriously, and we constantly review our security posture, particularly as it pertains to authentication and 3rd party integration. As such, we have adopted OAuth2 for Xero integration, consistent with our QBO integration. Our M365 integration also uses best in class “OAuth2-Permission-Grant” scenarios, as advised and enforced by Microsoft.

UI Improvements

As well as OAuth2 we have also taken the opportunity to improve the how you use it with a refreshed UI.



*Please be aware you will be prompted to login to Xero the next time you attempt to bill from the system after launch.

Further details will be released on launch

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N-able N-central: Upcoming Upgrade To The Hosted (NCOD) Environment

We’re pleased to announce that the hosted N-central (NCOD) environment will be upgraded to HF2 for N-central 2021.1. The upgrade schedule for all geographies is listed below; detailed status updates will be made available on the N-able Uptime page as the upgrades proceed:

  • North America: Morning of Saturday, April 10th (GMT-4)
  • APAC: Morning of Monday, April 12th (GMT-4)
  • Europe: Afternoon of Monday, April 12th (GMT-4)

HF2 for N-central 2021.1 addresses a range of issues, particularly around EDR, the stability of the Windows Agent and the stability of the N-central server itself. For a full list of changes in this release, please refer to the Release Notes.

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N-able RMM: Apple Device Management Remote Commands, New Monitored Devices View

We’re pleased to highlight the latest set of RMM feature enhancements, which are currently rolling out for partners across the territories. Here’s what’s in store this week:

Remote Commands for Mac Workstations

We’re excited to announce a brand new set of remote command options for Mac workstations, as part of the Apple Device Management (ADM) toolkit. For Macs enrolled in ADM with the Apple Push Notification Certificate (details), you’re now able to perform the following actions:

  • Lock Device – locks the Mac workstation down with a one-time PIN code
  • Instant Restart – restart the Mac workstation
  • Update Device Information – refresh the device’s asset info
  • Shutdown Device – power the device down
  • Command History – see past commands for the device
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N-able Passportal: Mandatory MFA Coming Soon to Passportal

In keeping with industry best practices to help protect you and your data, users of N-able Passportal will be required to enable multi-factor authentication (MFA) in order to continue using the product, as of the upcoming May 10th, 2021 release.

If you do not turn on MFA, you will not be able to access Passportal. Additionally, we will deprecate some of the MFA methods currently in use.

The MFA feature is a simple and robust authentication method you can use to help guard against cyberthreats.

The MFA feature in Passportal supports a number of free authenticator applications, including:

  • OTP Authenticator (Android®/iOS®) – think Google, Microsoft, Authy
  • Duo Mobile (Android/iOS)* – Under a MSP controlled account, not Passportal (see below)

The following MFA methods will no longer be accepted:

  • Email
  • Phone call
  • Text message
  • AuthAnvil
  • Duo MFA controlled by Passportal (MSP account set up under a Passportal Duo license)**

All new accounts created as of April 7 will have MFA enabled by default, and we will require all existing accounts to have MFA enabled by May 10, 2021.

If you are using one of the MFA types no longer supported, we will require you to change to a supported application by May 10. The process is easy and only requires a few steps. Please see this article for more detailed instructions.

Please find below some additional clarifications regarding Duo MFA platform:

* Duo offers N-able Passportal partners up to 2,000 free internal use licenses, which can be used to protect your internal applications with Duo Push. To acquire your free licenses, follow the process here.

** Duo is making changes to the MFA platform, and will be removing any external customers from the Duo Passportal instance. As such, you will need to protect Passportal with your own Duo license. To help with the transition, Duo is helping partners set up their own Duo MSP console and providing up to 2,000 free NFR licenses to cover your internal use.

  • If you are already a Duo MSP partner, you can use your existing NFR account following the guidelines in this article
  • If you don’t have a Duo MSP account, follow the process here
  • If you are unsure if you are a Duo MSP partner, please contact MSPADR@duo.com

Please reach out to N-able support if you have questions regarding this transition.

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Patch Management Engine (PME) v2.0.1 Release Notes

We’re please to announce that the upcoming release of PME v2.0.1 is scheduled for April 6th in North America and Europe. PME 2.0.1 was rolled out to the APAC region earlier this month.

This release replaces the previously scheduled April 1st update to PME v2.0.0.

PME v2.0.1 fixes the following 3 issues:

  • NCPM-4701 – PME Installation results and CachedMetadata are lost during upgrade to PME 2.x
  • NCPM-4697 – The Patch Status v2 service reports a “201 error “Pme.StartScan.Error: [ServerError] Value cannot be null” Error Message
  • NCPM-4698 – PME Cannot set and reset Probe Cache IP in N-Central

For more information on the changes found in v2.0.0 of the PME, please refer to our earlier blog post.

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Unquoted Service Path Vulnerability Update

On March 25, 2021, our partner, Omega Systems, reported that an unquoted service path vulnerability existed within our Windows Ecosystem Agent services for N-able RMM and N-central®. This vulnerability may allow a malicious actor to execute their own malicious payloads by hijacking vulnerable file path references. We immediately implemented a hotfix to the Ecosystem Agent, beginning with version number 1.3.0.978, which automatically updates the agents to the latest version. The Ecosystem Agent checks hourly for new versions and, once detected, will automatically update; no end user action is required for the update to occur.

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N-central 2021.1 Release Notes

Hello!

We are very excited to announce that N-central 2021.1 went GA this past weekend, and is now available for download!

For a complete list of the changes in this release, read on! To access the documentation, or to grab the installers, please visit the 2021.1 download page.

What’s New in N-able N-central 2021.1

Branding/Look and Feel Updates

We’ve spruced up the place! You’ll notice our new product name is now “N-able N-central,” and the login page has a more modern appearance. Once you log in, you’ll also notice
the main title bar is now updated with our new brand colors, the icons in the top right corner were updated, and the appearance of the System, SO, Customer and Site levels has also changed.

​ If you have customized N-central’s branding in the past, you’ll appreciate this next change. As part of these branding updates, we’ve increased the maximum possible size of the main logo that’s displayed on the login page.
The logo was previously limited to 323 x 56 pixels in size, but can now be up to 500 x 140 pixels in size. Enjoy!

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N-able RMM: Apple Device Management & Patch Management Engine Updates, New Windows RC Agent

First of all, here’s a recap of the recently released items in RMM, including upgrades to Apple Device Management, Endpoint Detection & Response, Meraki monitoring and more!

Apple Device Management – Ease of Use

We’re making it a little easier to manage Apple profiles in RMM – now you can simply right-click a Mac workstation in the device’s north pane to view, install or remove Apple configuration profiles

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Patch Management Engine (PME) 2.0.0 Release Notes

UPDATE (March 19th): In order to provide our Partners with additional time to adjust to the changes in v2.0.0 of the PME, we have delayed the rollout in North America and Europe to April 1st.

Hello Everyone,

We are currently going through the process of releasing the latest update to our Patch Management Engine. This update has now been released in APAC; we expect all regions to have the update by 21 March 2021 (please see the note above, regarding further deployments).

In addition to the usual bug fixes (see below for the full list), PME 2.0.0 introduces changes to the application names, Windows Service names, and folder paths.

Application Names

Old Application NameNew Application Name
SolarWinds MSP Cache ServiceFile Cache Service Agent
SolarWinds MSP Patch Management EnginePatch Management Service Controller
SolarWinds MSP RPC ServerRequest Handler Agent
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