Release Take Control Windows Agent 7.50.04

We are very pleased to announce the new version of the Take Control for Windows Agent 7.50.04, including pinpointed bug fixes.

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Upgrade N-central by December 1

Your version of N-central will soon reach its end of support and will no longer be supported or patched. We encourage you to upgrade immediately to take advantage of the latest security, performance, and functionality improvements and minimize previously announced security risk.

N-able announced the end of support of all versions of N-central 2022.6 or older in July 2023 along with notice that support would end on December 1, 2023. This is a reminder to upgrade now to the latest version to ensure you are taking advantage of:

  • Continued support for N-central
  • The latest security updates and fixes, including the man in the middle vulnerability CVE 2023-30297
  • Enhanced patch capabilities
  • Performance improvements and stability upgrades
  • New Apple agents and Apple Device Management
  • Enhancements to Automation Manager
  • New and improved EDR integration (available in preview)

Detailed instructions on how to upgrade to the latest versionN-Central is 2023.7, is available in this KB article.  

Our goal is to ensure that you receive maximum value of N-central’s new capabilities while strengthening protection for you and your customers. If you need more information or have an inquiry regarding your upgrade with your N-central environment, our Technical Support team is here to help.  Please open a Support Case.

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Passportal Release – November 2023

New option- Browser Extention update – Report Page

We are excited to announce the ability to simply report a website where our browser extension is not working correctly, This is automatically logged for review by our development team and put in the development Que, you will no longer need to report an issue via the support desk for website issues.


New option- Reset SSO user

We are pleased to announce the ability to reset SSO users from within Passportal, this can now be done by org admins from the user management sections as well as by users from the user profile section.

For more information please check out our Knowledge Base

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Patch Management: Support added for continued Server 2012 security updates

We are delighted to announce we have manually added KB5017220 and KB5017221 to patch management.

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Advance Notice: Update for AV Defender 7.9.7.336 Scheduled for Tuesday November 28th

Please be advised we will be pushing an update to activated N-central servers (N-central 2023.5+) as of Tuesday November 28th for AV Defender (7.9.7.336) This will be available for updates at this time. Release Notes will be available on the new N-able Me following publication.

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New Billing Engine in MSP Manager

We are very pleased to announce a brand new Billing Engine in MSP Manager. The updates are designed to make completing your billing much easier and more efficient, saving you time in your busy day.

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Announcing Cove version 23.11

We are pleased to announce the availability of Cove Data Protection version 23.11. This release includes improved flexibility on the frequency of Standby Image boot checks, enhancements to backup for Microsoft 365, various security enhancements, and updates to improve the usability of the management dashboard.

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N-able Mail Assure: November Features and Updates Release

This month, in addition to the usual bundle of bug fixes and minor improvements, we’ve implemented changes related to Content-Security-Policy (CSP) and to LDAP authentication process.

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Advance Notice: Update for N-sight Managed Antivirus Bitdefender (MAV-BD) 7.9.7.336 scheduled for week of Nov 13th

Please be advised we will be pushing an update for Managed Antivirus MAV-BD v 7.9.7.336 starting Monday November 13th and available in all territories by the end of the week.

Read more: Advance Notice: Update for N-sight Managed Antivirus Bitdefender (MAV-BD) 7.9.7.336 scheduled for week of Nov 13th

The following Features have been included in this build:

  • Support for Windows 11 23H2
  • Added support for removing the following security products:
    • CrystalIDEA Uninstall Tool 3.x
    • Sophos Endpoint Agent, version 2022.4.x
  • Ability to certificate hash exclusions for PowerShell scripts.
  • Added support for removing the following incompatible security product:
    • Webroot SecureAnywhere 9.x
    • Coro Cybersecurity
    • Cylance PROTECT, version 3.x
    • Trellix Agent
    • Trellix Endpoint Security Platform
    • Trellix Endpoint Security Adaptive Threat Protection
    • Trellix Endpoint Security Threat Prevention
    • Trellix Endpoint Security Web Control
  • The Antimalware module can now monitor files that use the .log and .gif extensions.
  • Enhanced support for removing the following incompatible security product:
    • Trend Micro Apex One Security Agent 14.x

The following issues were fixed in this build:

  • The security agent installation crashed on Windows Server 2016 endpoints with a very large number of certificates.
  • Addressed a specific scenario where the product caused critical errors (BSOD). The issue is now fixed.
  • Antimalware: Custom scan displayed incorrect paths in the local scan log when multiple scan tasks occurred at the same time.
  • Custom scan displayed incorrect paths in the local scan log when multiple scan tasks occurred at the same time.
  • Antimalware: The module could not quarantine Java Archive files, even though the archives could be deleted.
  • Antimalware: The module did not detect files transferred at the same time on a network share via Remote Desktop Protocol (RDP).
  • Antimalware: In specific cases, the security agent crashed when a new product version was available
  • Antimalware: The security agent did not allow the safe removal of external storage devices when the Antimalware module was installed.

Please see N-able Me for all Supported Operating systems

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Mail Assure – Email Scout Reports Delay Issue – Hotfix Applied

As part of our periodic operating system upgrades, one external library was updated where the timezone “Pacific-New” is no longer supported. As a result, reports using this timezone caused issues to the generation process, delaying reports in the same region.
As the “Pacific-New” timezone was deprecated, we’ve changed the affected reports to use the timezone “Pacific”. This should not change the scheduled time for the reports.

After fixing the issue, the process and the backlog of reports unblocked and is now processing for the affected region, generating and sending all the delayed reports.

We are sorry for any inconvenience that might have been caused. We have considered the necessary actions to prevent such situation in the future.

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