Passportal Outage Update

Posted on September 22, 2021 by meidsvik

Passportal Outage Update 

N-able™ Passportal™ has had multiple outages since August 12 for its U.S. customer base. We want to assure you that we understand that this is unacceptable; we know you, your business, and your customers rely on our software to operate daily, and we take that responsibility very seriously. 

We believe the disruptions are due to slow processing of database transactions, and our engineering team is continuing to investigate the complete root cause. This outage is directly linked to performance and availability and is not security related. 

This is a high priority for us, and senior operations teams are working around the clock in conjunction with our development teams to identify the root cause and finalize the remediation path.  

We have taken immediate steps which we will be building upon, including: 

  • Acceleration of our plan to modernize legacy code  
  • Finalizing our legacy database migration 
  • Significant expansion capacity of our U.S. cluster 

 
We are committed to re-establishing our historical levels of stability and communicating in a transparent manner to help you stay up to date on key developments. We will continue to provide updates for you here as they become available.  

Please do not hesitate to reach out to us with any questions – https://success.n-able.com/.  

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Advanced Notice: Update for AV Defender 6.6.100.397 scheduled for Thursday September 23rd

Posted on September 20, 2021 by carlagajdecki

Please be advised we will be pushing an update to activated N-central servers as of Thursday September 23rd for AV Defender (6.6.100.397). Releasing the ability for Fresh Installs and Upgrades for 6.6.100.397 in addition to the already released Update capability. Release Notes are currently available on the Community Resource Center.

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Passportal Webportal 2021.9.15, Agent 4.8.0.0, Browser Extension 3.20.10 and Backup Utility 2.9.0.3

Posted on September 17, 2021 by meidsvik

Webportal 2021.9.15

Customer Bugs

FIXED – Issues around Automated Workflows not triggering

FIXED – Display issues on first page of Runbook generation

FIXED – N-Central synced Assets unlinking themselves from other documents

FIXED – Inability to access Assets tab

FIXED – Edit mode for client taking user to previously accessed client

FIXED – Slow load times on Client pages

Agent 4.8.0.0

Depreciation of Azure integration (will be returning in alternative method)

Extension 3.20.10

FIXED – Search functionality on Websites tab

FIXED – Extension incorrectly autofilling fields not configured to autofill

Backup Utility 2.9.0.3

FIXED – Need to hit Export button multiple times

FIXED – BU not working via CLI

FIXED – CMD export taking all clients when configured to not do so

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N-able RMM: Service Release with Patch Management, Automation Manager, TeamViewer Upgrades

Posted on September 15, 2021 by brianmackie

We’re pleased to let you know that we’re rolling out RMM’s latest release with a number of important updates. The release is currently in progress and expected to complete in all territories tomorrow. Here are all the details!

  • New Windows GA Agent v10.11.8 with TeamViewer upgrade: The agent includes updates to the TeamViewer integration in RMM, for both Take Control and standalone. Please start to update to this GA agent this month, as TeamViewer will be deprecating the previous integration at the start of October.

  • Automation Manager v2.20: Windows endpoints will automatically update to the latest version of the Automation Manager agent (‘scriptrunner’), which contains a number of updates to improve the performance and reliability of custom monitoring scripts and automated tasks, see the release notes below for details.

  • Patch Management updates: As highlighted, we have released a set of improvements to the Patch Management Engine to help you in your day-to-day patch activities.
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N-able Backup Release 21.9

Posted on September 13, 2021 by carriereber

We are pleased to announce the availability of N-ableTM Backup Release 21.9, which includes further enhancements to Backup for Microsoft 365TM and updates to the recovery testing feature.

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Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (Standalone), Backup & Recovery release notes | Tagged , , , | Comments Off on N-able Backup Release 21.9

Patch Management Release Reminder

Posted on September 13, 2021 by Chris Dunsmore

As provisionally announced on the 27th August and 9th September we are pleased to advise that the new Patch Management Engines will be released today. This is slightly later than anticipated however we are pleased they have passed testing are going live:

This build contains the below fixes :

Bug Fixes

  • Fixes issue in aggregation where Feature Updates and Cumulative Updates share the same KB number
  • Improves handling of error where Patch Status service would fail with “[PME900] Error in WuaDataProvider: Server execution failed (Exception from HRESULT: 0x80080005 (CO_E_SERVER_EXEC_FAILURE))”
  • Fixes issues with Zoom updates where issues arise dependent on how it had been installed.

Improvements

  • Improve logging information where error shows as “error code 1058”
  • Prevents Patch Status service issues relating to Third Party Patch when Third Party Patch is not enabled
  • Hides Silverlight Updates if Silverlight is not installed
  • Improved handling of cumulative updates where applicable for multiple versions of Windows


Please note two engine versions changed in final testing:

The release versions are:

PME : 2.2.0.5092

Diagnostics : 2.2.0.5022

ThirdpartyPatch : 2.2.0.5021

MSPPlatform (FileCacheServiceAgent, RequestHandlerAgent): 2.2.0.5021


Initial release posts: https://status.n-able.com/2021/08/27/patch-management-engine-pme-release-coming-soon/
Patch Management Engine (PME) Release – Update

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Patch Management Engine (PME) Release – Update

Posted on September 9, 2021 by Chris Dunsmore

As provisionally announced on the 27th August we are pleased to advise that the new Patch Management Engines will be released on Monday 13th September. This is slightly later than anticipated however we are pleased that it has passed testing and is ready to go live:

This build contains the below fixes :

Bug Fixes

  • Fixes issue in aggregation where Feature Updates and Cumulative Updates share the same KB number
  • Improves handling of error where Patch Status service would fail with “[PME900] Error in WuaDataProvider: Server execution failed (Exception from HRESULT: 0x80080005 (CO_E_SERVER_EXEC_FAILURE))”
  • Fixes issues with Zoom updates where issues arise dependent on how it had been installed.

Improvements

  • Improve logging information where error shows as “error code 1058”
  • Prevents Patch Status service issues relating to Third Party Patch when Third Party Patch is not enabled
  • Hides Silverlight Updates if Silverlight is not installed
  • Improved handling of cumulative updates where applicable for multiple versions of Windows



The versions are:

PME : 2.2.0.5077

Diagnostics : 2.2.0.5022

ThirdpartyPatch : 2.2.0.5020

MSPPlatform (FileCacheServiceAgent, RequestHandlerAgent): 2.2.0.5021


Initial release post: https://status.n-able.com/2021/08/27/patch-management-engine-pme-release-coming-soon/


Posted in MSP Remote Monitoring & Management, N-central | Comments Off on Patch Management Engine (PME) Release – Update

Passportal Webportal Release 2021.9.1

Posted on September 2, 2021 by meidsvik

This release is a mix of new functionality and bugs

New Functionality

Bulk direction change option introduced for AD synced credentials. Now you can quickly bulk change the sync direction without needing to change each credential inidividually

Customer Bugs

FIXED: Issue with initial user logins not being recorded under “Recent User Activity”

FIXED: Permission errors when loading folders

FIXED: Showing TOTP setup code along with the QR code

FIXED: Issues when generating TOTP codes

FIXED: Removed the ability for a user to edit/move a credential that is temporarily accessed

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N-able Backup Advance Notice: Update required for macOS

Posted on September 2, 2021 by carriereber

On Oct. 1, 2021, the N-able™ Backup agent 21.7 for macOS will be signed and released with a new digital certificate. This certificate change will trigger a macOS security feature that resets full disk permissions.

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N-able RMM Release: Updates to Automation Manager, Windows XP/Server 2003 Monitoring, TeamViewer Integration and More

Posted on September 2, 2021 by brianmackie

This week we have quite a few updates to share, here are all the details!

Automation Manager upgrade with new Azure objects for custom scripts
We’re pleased to highlight we have released an update to Automation Manager, the drag-&-drop tool for creating powerful custom scripts that you can use in monitoring and automation. This latest update (v2.19) introduces additional Azure management objects for blob storage and PowerShell, see release notes below for details.

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