MSP Manager: Ticket & File Experience Update

Overview

This release introduces a set of improvements focused on ticket visibility, faster workflows, and better file handling, along with platform upgrades and key bug fixes.

The goal is simple: reduce friction in daily ticket work.

What’s New

1. Ticket Preview from List View

You can now preview ticket details directly from the ticket list, without opening the full ticket.

What this gives you

  • Faster triage of tickets
  • Less context switching
  • Better visibility when handling multiple tickets
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Detecting Abnormal DNS Activity to Expose Modern Network Based Attacks (Release Date: May 5)

DNS is foundational to how modern networks operate and how attackers hide. From denial‑of‑service (DDOS) activity to command‑and‑control (C2) communication, adversaries frequently exploit DNS because individual requests often appear harmless in isolation.

DNS Disruption Detection identifies abnormal DNS behaviour patterns that deviate from what is historically normal for each environment. By combining customer‑aware baselining with advanced anomaly analysis, this capability surfaces high‑confidence DNS threats that traditional rule‑based approaches often miss.

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Update to N-sight Managed Antivirus for Mac Bitdefender Agent 7.23.56

We will be releasing an update to the Managed Antivirus for Mac agent, starting Tuesday, May 5th, with availability across all regions by the end of the week. 

New Features & Improvements 

  • Added end-of-life support notice for macOS 11 Big Sur; this is the final release supporting installation on macOS 11, with future versions requiring macOS 12 Monterey or later.  
  • Added support for computer group assignment rules.  
  • Scan tasks now stop automatically when a device is ejected.  
  • Added support for macOS-specific connection rules and path-based blocklisting.  
  • Improved on-demand scan logging. 
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Release Take Control – Android Applet 1.02.68

What’s New

Remote Control Support for Android

  • This release introduces support for basic remote interaction on Android devices, allowing technicians to go beyond view-only sessions.

With the new capability, technicians can:

  • Perform tap (click) actions
  • Execute swipe gestures

This improves troubleshooting efficiency and reduces the need for end-user guidance during sessions.

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What’s New in Cove 26.4 – Cove DRaaS Public Preview

In Cove 26.4, Cove Disaster Recovery as a Service (DRaaS) is now available in public preview for all customers. Cove DRaaS is designed to help you recover faster after a disaster, with less cost and complexity. Sign-up for the public preview on our website.

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Announcing the GA of N-central 2026.2

We are excited to announce that N-central 2026.2 is now Generally Available. Please use the following links for Release Notes and download:

Release Notes 2026.2

2026.2 Download link (login required)

What’s New in N-central 2026.2

N‑central 2026.2 is built around how IT teams actually work — helping them move faster, work more accurately, and stay secure without adding complexity. This release brings meaningful improvements directly into everyday workflows, including embedded AI guidance, more reliable device filtering, and clearer visibility into security risk.

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Patch Management Engine (PME) 2.13.14 – General Availability

A new version of the Patch Management Engine is being made available to N-central and N-sight. This release focuses on improving patch reliability, handling of Microsoft update formats, cache management, and overall resilience of patch detection and installation workflows.

Improvements Included

  • Improved handling of Microsoft patch file types and metadata accuracy: Resolves an issue where incorrect patch file types could be selected when multiple formats (e.g., MSU, CAB, EXE) were available. This improves reliability of patch installation and reduces mismatches in patch delivery. (PMCM-10657)
  • Improved resilience of patch scans under error conditions: Enhancements to error handling improve the stability of patch detection and scanning, particularly in environments where Windows Update or network-related issues occur. (PMCM-11330, PMCM-11357, PMCM-11360)
  • Updated bundled components for improved security: Replaces the version of 7-Zip used by the Third-Party Patch engine with the latest version, addressing known vulnerabilities. (PMCM-11413)
  • Increased cache capacity for large patch downloads: Increases the File Cache Service Agent (FCSA) cache size to better handle larger updates, such as recent Microsoft Cumulative Updates, improving reliability when multiple large patches are required. (PMCM-11497)
  • Improvements in gathering install dates during PME detection scans (PMCM-11456). NOTE: we rely on the device to inform us when a patch was installed. We still cannot guarantee install dates for every patch – this has always been the case – but we are improving this situation by resolving an issue where WMI does make this data available and we did not use it.
  • Improve installation status reporting around Feature Updates (PMCM-11306)
  • Improved software signing to reduce security tool interference: PME artifacts are now signed using Extended Validation (EV) certificates, reducing the likelihood of false positives from endpoint protection and application control tools.
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Advanced Notice: Update to N-sight Managed Antivirus Bitdefender (MAV-BD) Service (60.0.0) & Agent (60.6.0) 

Please be advised we will be publishing an update for Managed Antivirus (MAV-BD). This update is for both the Webservice and the Breck Agent. The Webservice and agent release window will start on Tuesday, April 28th. It will be available in all territories by the end of the week. This release provides an update to our MAV- BD service 60.0.0 and agent to 60.6.0 

Schedule: 

Starting Tuesday April 28th and available in all regions by end of week. 

Enhancements: 

This release introduces changes that move us forward regarding the managed Antivirus End of Life and End of Support for older operating systems that was already announced in the past: Important MAV-BD Update: Managed Antivirus End of Life and Support for Older Windows Operating Systems. In addition, this release improvements that enhance system reliability, efficiency and security. These changes create a smoother and more stable user experience. 

What to Expect During the Maintenance Window: 

  • All devices remain protected 
  • Definition updates will continue 
  • Unable to access N-sight (MAV-BD) Dashboard Settings options, or N-sight Antivirus tab 
  • Unable to access Protection Policy screens 
  • Unable to install N-sight (MAV-BD) during this window 
  • Unable to upgrade engine of MAV-BD during this window 
  • Unable to run N-sight (MAV-BD) reports 
  • Unable to access Quarantine 
  • N-sight (MAV-BD) checks will fail 
  • Unable to run commands from contextual menu 
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Release Take Control – Standalone Mac Agent 6.00.72

This release introduces secure communication improvements and general stability fixes for macOS devices.

Improvements

  • TLS connection to Gateway: the Mac Agent now supports TLS communication with the Gateway.
  • Added support for connecting to the Gateway using domain-based addressing.

Fixes

  • Addressed high CPU usage reported under specific conditions.
  • Resolved issues affecting session stability on macOS devices.

No new features were introduced beyond security and connectivity improvements.

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Release Take Control – Integrated Linux Viewer 7.44.08

This release updates the Take Control Linux Viewer to align with the latest Windows Viewer codebase, improving security compliance and overall stability. It is recommended for all Linux users running Take Control sessions.

What’s New

  • Updated Linux Viewer based on the latest Windows Viewer codebase.
  • Added FIPS-compliant cryptographic module to support environments with enhanced security requirements.
  • General stability and reliability improvements for Linux-based viewer sessions.

Viewer Compatibility

  • Integrated environments: N-central and N-sight

Note: Linux Viewers are not automatically installed. Manual installation is required.

Download Links

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