N-able Take Control & RMM: Introducing Automated User Synchronization 

Posted on July 1, 2022 by brianmackie

We’re pleased to let you know that it is now possible to automatically synchronize technician users between Take Control and RMM.  It means that when you add a new technician user to Take Control, it will also add the user to RMM.  

This eliminates the need to manage the same users separately in both solutions. The user sync is the same feature that already exists between MSP Manager and RMM, so partners who have all three solutions are now able to keep technician users in sync across the board.  

The user sync can be particularly useful for partners who are taking advantage of the Take Control ‘Fast Assist’ feature, which was released to RMM partners earlier this year. Fast Assist allows technicians to jump onto ad-hoc attended remote access sessions for devices not yet under management, for example in customer onboarding or working from home scenarios.  

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Posted in MSP Remote Monitoring & Management release notes | Comments Off on N-able Take Control & RMM: Introducing Automated User Synchronization 

Advance Notice: Risk Intelligence release 2.51

Posted on June 30, 2022 by izaviaruha

Please be advised that we will deliver updates to Risk Intelligence on Tuesday, July 5 between 11:00 AM and 12:30 PM UTC.

This release may require mac OS Risk Intelligence runtime executable. Please see Action required: N-able Risk Intelligence Mac OS Update | N-able Status

What is in the release:

  • RI-2634 Update digital certificate for mac OS
  • RI-2597 Fixed XSS vulnerability in AngularController
  • RI-2575 Update support contact information on error pages
  • RI-2448 Test Risk Intelligence scans on Windows 11
  • RI-2447 Test Risk Intelligence scans on Windows Server 2022
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, Risk Intelligence, Risk Intelligence release notes | Tagged | Comments Off on Advance Notice: Risk Intelligence release 2.51

Patch Management Engine (PME) Release – Coming Soon

Posted on June 30, 2022 by Chris Dunsmore

We’re pleased to announce that the upcoming release of PME v2.7 has been scheduled for WC July 4th. This version of PME has a number of improvements and bug fixes as listed below:

PME Bug Fix

  • Fixed issue with Cumulative Update Preview patches causing error “patch not found in WUA catalog”
  • Fixed issue with Patch Status monitor failing with “An item with the same key has already been added”

PME Improvements/Adds

  • Added config changes to support optional PME engine delays within N-central
  • Restored Windows 11 detection after Microsoft name change
  • Improved Moq dependency

Third-Party Patch

  • Improved OS architecture detection for Wireshark installs (32/64 bit)
  • Updated command to handle uppercase .EXE format to handle new applications where they are published in this format

Version numbers

ApplicationVersion Number
PME2.7.0.5244
MSPPlatform2.7.0.5069
PME.Diagnostics2.7.0.5037
PME.ThirdPartyPatch2.7.0.5063
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, N-central | Comments Off on Patch Management Engine (PME) Release – Coming Soon

Action required: N-able Risk Intelligence Mac OS Update

Posted on June 29, 2022 by izaviaruha

Please be advised, we have published a new Risk Intelligence MacOS runtime executable signed with a new N-able digital certificate.

Depending on your scan delivery method you might need to download and update runtime executables manually. Action may be required to avoid any possible issues on your endpoints.

Please contact our support team for assistance if needed.

Posted in Risk Intelligence, Risk Intelligence release notes | Tagged | Comments Off on Action required: N-able Risk Intelligence Mac OS Update

Announcing the GA of N-central 2022.5

Posted on June 23, 2022 by sdennisnable

IMPORTANT:  Partners running N-central in Azure should review the below article(s) to avoid potential issues with the upgrade to this release


We have identified an issue that impacts our Azure hosted N-central partners; fortunately, our team has steps to resolve the issue. Prior to upgrading your N-central server to any supported version, review the following important information.

What’s New in N-able N-central 2022.5

The 2022.5 version of N-able N-central is jam-packed with new features, continuing previews, and security fixes. Read on for more details!

Support for External Identity Providers!

N-central 2022.5 introduces the preview of support for external identity providers. Any identity provider that supports OpenID Connect will work – most popular among these is Microsoft Azure! This feature can be configured at the System, Service Organization, Customer and Site levels.

If you would like to help us field test this new feature, please email ncpreview@n-able.com. Once enabled, take a look at the configuration documentation here.

Expanded Preview of the New Mac Agent!

The new MacOS agent remains in preview. However, there is additional functionality for it in 2022.5:

Continue reading →
Posted in N-central | Comments Off on Announcing the GA of N-central 2022.5

N-able Mail Assure: June Features and Updates Release

Posted on June 16, 2022 by tonyandrewmeyer

This month, we’re excited to announce a new integration with Splunk. This integration allows you to send message audit data to Splunk in real-time, allowing integration of insights from this data into your wider SIEM processes. As with the similar “remote syslog” functionality, we’ll send data about each message as it arrives, updates with each delivery attempt, and further updates for any training users do for misclassified messages.

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Posted in Mail Assure | Tagged , , | Comments Off on N-able Mail Assure: June Features and Updates Release

N-able RMM: Updates to One-Click Agent Installer, New GA Agent, More Patch Management Apps, Sneak Peak of User Chat 

Posted on June 15, 2022 by brianmackie

Today, we are pleased to let you know that we will be releasing several improvements to RMM’s main agent installer, designed to make it easier to work with and help you onboard devices more efficiently. 

The ‘one-click installer’ agent (also referred to as the ‘remote worker’ agent) is the simplest Windows and Mac agent to run for both technicians and end-users. As such, we’re making it the pre-eminent agent option in the UI, by adding an ‘Add Device’ button to the north pane, and an ‘Add Device’ link to the Agent and File menus.  

This launches a simple 2-step wizard to create the agent package: Just select the desired client and site, et voila. Whenever the agent is subsequently run, it will automatically add the device to the selected client and site.   

Here are a few screenshots that show the upcoming update:

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Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes | Comments Off on N-able RMM: Updates to One-Click Agent Installer, New GA Agent, More Patch Management Apps, Sneak Peak of User Chat 

Cove 22.6, including Standby Image feature

Posted on June 10, 2022 by carriereber

Cove Data ProtectionTM has released version 22.6, bringing enhancements, performance improvements and general availability of a new Standby Image feature.

Continue reading →
Posted in Cove Data Protection, Cove Data Protection release notes | Tagged , , | Comments Off on Cove 22.6, including Standby Image feature

Patch Management – New 3rd Party Applications

Posted on June 10, 2022 by Chris Dunsmore

Continuing our progress of increasing the number of supported applications we are delighted to announce a further 5 are being added to Patch Management within the next 24 hours for both RMM and N-central. All of these applications have been specifically requested by our customers.

These are 

  • CrystalDiskInfo
  • Cisco Webex Meetings
  • Bullzip
  • XNView MP
  • Bitwarden

Applications lists will be updated once they are live:

N-central – https://documentation.n-able.com/N-central/userguide/Content/Patch-Management/PatchManagement_3Party_Patch_List.htm

RMM – https://documentation.n-able.com/remote-management/userguide/Content/pm_non_ms_1080.htm

Thank you to everyone who has sent requests for support of specific applications so far, we are working our way through the list. Application requests can be sent to chris.dunsmore@n-able.com

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, N-central | Comments Off on Patch Management – New 3rd Party Applications

Advance Notice: EDR Mac 22.1 GA and Linux Agent Update

Posted on June 9, 2022 by carlagajdecki

We are pleased to announce that Tuesday, June 14, the Endpoint Detection and Response (EDR) product will be releasing new agents for both Mac and Linux. The Mac agent will see an update to 22.1 GA (22.1.2.6102) and the Linux agent will see an update to 22.1 GA (22.1.2.7). We strongly recommend upgrading these agents as soon as possible to provide the maximum level of protection available.

Continue reading →
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, N-central | Comments Off on Advance Notice: EDR Mac 22.1 GA and Linux Agent Update