We are pleased to announce that Tuesday Sept. 28, the Endpoint Detection and Response (EDR) product will be releasing a new macOS agent 4.3 SP3 (4.3.13.5779). This agent is available for standalone EDR for any macOS device running an operating system below Catalina 10.15. We strongly recommend upgrading these agents as soon as possible to provide the maximum level of protection available.
Continue readingWe are pleased to announce that Tuesday Sept. 28, the Endpoint Detection and Response (EDR) product will be releasing a new macOS agent 4.3 SP3 (4.3.13.5779). This agent is available for any macOS device running an operating system below Catalina 10.15. We strongly recommend upgrading these agents as soon as possible to provide the maximum level of protection available.
Continue readingPassportal Outage Update
N-able™ Passportal™ has had multiple outages since August 12 for its U.S. customer base. We want to assure you that we understand that this is unacceptable; we know you, your business, and your customers rely on our software to operate daily, and we take that responsibility very seriously.
We believe the disruptions are due to slow processing of database transactions, and our engineering team is continuing to investigate the complete root cause. This outage is directly linked to performance and availability and is not security related.
This is a high priority for us, and senior operations teams are working around the clock in conjunction with our development teams to identify the root cause and finalize the remediation path.
We have taken immediate steps which we will be building upon, including:
We are committed to re-establishing our historical levels of stability and communicating in a transparent manner to help you stay up to date on key developments. We will continue to provide updates for you here as they become available.
Please do not hesitate to reach out to us with any questions – https://success.n-able.com/.
Please be advised we will be pushing an update to activated N-central servers as of Thursday September 23rd for AV Defender (6.6.100.397). Releasing the ability for Fresh Installs and Upgrades for 6.6.100.397 in addition to the already released Update capability. Release Notes are currently available on the Community Resource Center.
Continue readingWebportal 2021.9.15
Customer Bugs
FIXED – Issues around Automated Workflows not triggering
FIXED – Display issues on first page of Runbook generation
FIXED – N-Central synced Assets unlinking themselves from other documents
FIXED – Inability to access Assets tab
FIXED – Edit mode for client taking user to previously accessed client
FIXED – Slow load times on Client pages
Agent 4.8.0.0
Depreciation of Azure integration (will be returning in alternative method)
Extension 3.20.10
FIXED – Search functionality on Websites tab
FIXED – Extension incorrectly autofilling fields not configured to autofill
Backup Utility 2.9.0.3
FIXED – Need to hit Export button multiple times
FIXED – BU not working via CLI
FIXED – CMD export taking all clients when configured to not do so
We’re pleased to let you know that we’re rolling out RMM’s latest release with a number of important updates. The release is currently in progress and expected to complete in all territories tomorrow. Here are all the details!
We are pleased to announce the availability of N-ableTM Backup Release 21.9, which includes further enhancements to Backup for Microsoft 365TM and updates to the recovery testing feature.
Continue readingAs provisionally announced on the 27th August and 9th September we are pleased to advise that the new Patch Management Engines will be released today. This is slightly later than anticipated however we are pleased they have passed testing are going live:
This build contains the below fixes :
Bug Fixes
Improvements
Please note two engine versions changed in final testing:
The release versions are:
PME : 2.2.0.5092
Diagnostics : 2.2.0.5022
ThirdpartyPatch : 2.2.0.5021
MSPPlatform (FileCacheServiceAgent, RequestHandlerAgent): 2.2.0.5021
Initial release posts: https://status.n-able.com/2021/08/27/patch-management-engine-pme-release-coming-soon/
Patch Management Engine (PME) Release – Update
As provisionally announced on the 27th August we are pleased to advise that the new Patch Management Engines will be released on Monday 13th September. This is slightly later than anticipated however we are pleased that it has passed testing and is ready to go live:
This build contains the below fixes :
Bug Fixes
Improvements
The versions are:
PME : 2.2.0.5077
Diagnostics : 2.2.0.5022
ThirdpartyPatch : 2.2.0.5020
MSPPlatform (FileCacheServiceAgent, RequestHandlerAgent): 2.2.0.5021
Initial release post: https://status.n-able.com/2021/08/27/patch-management-engine-pme-release-coming-soon/
This release is a mix of new functionality and bugs
New Functionality
Bulk direction change option introduced for AD synced credentials. Now you can quickly bulk change the sync direction without needing to change each credential inidividually
Customer Bugs
FIXED: Issue with initial user logins not being recorded under “Recent User Activity”
FIXED: Permission errors when loading folders
FIXED: Showing TOTP setup code along with the QR code
FIXED: Issues when generating TOTP codes
FIXED: Removed the ability for a user to edit/move a credential that is temporarily accessed
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