Release Take Control Windows Agent 7.00.43

We are very pleased to announce the new version of the Take Control for Windows Agent 7.00.43 including bug fixes and security improvements.

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N-sight RMM: New Windows RC Agent (v10.13.6) with Performance Updates

We are pleased to let you know we have released a new Windows RC Agent, v10.13.6, with improvements to device monitoring. Specifically, it addresses an issue in the current Windows GA Agent (v10.13.2), which is causing some servers to incorrectly show as overdue. It also fixes an issue related to Take Control policies not being adhered to in some cases.

We encourage you to install the new RC Agent on your sandbox devices to test it out. We are aiming to upgrade the new RC Agent to be the new GA Agent soon to resolve the issues mentioned above.

Windows Agent 10.13.6 RC
BUGFIX: Resolve issue causing some servers to report incorrectly as overdue
BUGFIX: Resolve issue causing the agent to not adhere to Take Control policy settings

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N-sight Patch Management Update

As part of the effort to resolve existing Patch Management issues within N-sight where the Patch Status check was not updating daily, we discovered the root cause was due to a small number of devices not having a patch policy and were using old legacy settings and this had a knock-on effect on other devices communicating with the dashboards. The devices that do not have a patch policy set will now show an error, and no longer affect devices that do have a patch policy set. 

If you receive the message, “The Patch Management scan did not complete successfully, but is attempting to automatically recover. No action is required at this time.” then this is likely because the device has no patch policy set and will look like the below device level screenshot:

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Advance Notice: Cove version 23.3

N-able plans to release Cove Data Protection version 23.3 on March 15 and 16. This release brings a new capability for on-demand restores to Azure, as well as performance improvements and enhancements to the main management dashboard.

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Web Protection: Scheduled Maintenance starting Thursday March 9 (APAC region only)

Please note that starting on Thursday March 9 we will be publishing an update for Web Protection. This maintenance window will take place in APAC region only. This update targets infrastructure improvements.

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N-sight RMM: App Store management Apple devices

We are pleased to announce the addition of App Store management to N-sight’s Device Management for Apple.  N-sight can now receive a token from an Apple Business Manager or Apple School Manager account and deploy App Store purchases made in those accounts to deploy company-owned apps to Macs, iPhones, iPads, and even AppleTVs enrolled in N-sight.  

This means that end-users of the devices won’t need to use a personal Apple ID or some other workaround to get the business apps they need on managed devices.  You’ll be able to ensure they have all the apps they need, revoke the licenses as needed, and keep the apps up-to-date.

N-sight’s Device Management for Apple is multi-tenant, meaning you can set up the tokens for each customer’s own ABM/ASM account in one dashboard.  

Devices don’t need to have been enrolled in N-sight via ABM/ASM. Purchased apps can be deployed to devices that were manually enrolled also.

Read more in the documentation here: https://documentation.n-able.com/remote-management/userguide/Content/manage_apps.htm

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Web Protection: Scheduled Maintenance starting Monday March 6 (APAC region only)

Please note that starting on Monday March 6 we will be publishing an update for Web Protection. This maintenance window will take place in APAC region only. This update targets infrastructure improvements.

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N-sight RMM: Windows and Mac Agent Updates; Ending Support for TLS 1.0 on March 1, Final Reminder

We’re pleased to let you know that the latest Windows Agent, version 10.13.2, is now Generally Available (GA). Please upgrade your devices to this latest agent to take advantage of improvements to the Take Control feature with a faster and more robust install process when deploying to devices. 

In addition, there’s a new Windows RC Agent, v10.13.3, with general performance improvements.

We are also shortly releasing a new Mac Agent, RC v3.9.1, with improvements to the OSX Daemon Check.

Final Reminder: Advance Notice for Ending Support for TLS 1.0/1.1
As communicated, from March 1st, N-sight RMM will no longer support Transport Layer Security (TLS) 1.0 or 1.1 for Agent to RMM console communication. Depending on a device’s configuration, this could affect older operating systems, including Windows 7, Windows Server 2008 and 2012, as well as any remaining Windows XP and Server 2003 devices. Please refer to this blog post for more information.

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Patch Management change in behavior for Windows 10 to 11 upgrade.

We wanted to advise you that we are seeing a change in behavior with how devices detect and offer the Windows 11 upgrade. It is in your interest to check your current settings to ensure you are happy with how they are set up.

Microsoft first released the patch to action the upgrade as “Upgrade to Windows 11” and then later changed it to “Windows 11”. These have been changed again to release more like traditional Feature Updates with one now named “Windows 11, 22H2”.

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