We’re pleased to let you know that it is now possible to automatically synchronize technician users between Take Control and RMM. It means that when you add a new technician user to Take Control, it will also add the user to RMM.
This eliminates the need to manage the same users separately in both solutions. The user sync is the same feature that already exists between MSP Manager and RMM, so partners who have all three solutions are now able to keep technician users in sync across the board.
The user sync can be particularly useful for partners who are taking advantage of the Take Control ‘Fast Assist’ feature, which was released to RMM partners earlier this year. Fast Assist allows technicians to jump onto ad-hoc attended remote access sessions for devices not yet under management, for example in customer onboarding or working from home scenarios.
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