Advance Notice: Ecosystem Agent 2.2.1 scheduled for Wednesday October 20th for RMM

Please be advised RMM Integrated EDR users can expect to see a new Ecosystem agent (version 2.2.1) installed on Wednesday Oct 20th. It may take up to 4 hours to appear in your dashboard. This release brings in general improvements including a new N-able certificate for the Ecosystem Agent.

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N-able Backup Release 21.10

We are pleased to announce the availability of N-ableTM Backup Release 21.10, bringing a new reporting option, several user interface and usability improvements, as well as support for new versions of Windows and Windows Server. We have also begun rolling out a new in-app authentication method for enhanced security.

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N-able Mail Assure: October Features and Updates Release

We’re pleased to announce the latest updates to Mail Assure. In this update, we’re continuing to increase security, and make it easier to customise report templates.

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Passportal Outage Update

The U.S. Passportal system remains stable and available since October 6 at approximately 9 am ET, and all business-critical features are performing normally. Please keep in mind that this outage is directly linked to performance and availability and is not security-related, and only affects our U.S. Cluster.

We appreciate your patience and feedback as we repaired the outage and made several updates that have further enhanced stability and performance, including:

  1. Optimization of Search API Traffic – Reduction in search index operations
  2. Monitoring heartbeat (monitoring augmentation) – Reduction in session database logging from monitoring tooling
  3. Web (Atom) error handling – Technical deficiency debug logging to database vs. external disk or service
  4. Sessions Data Clean-Up Cron – Housekeeping mechanism to reduce deadlocks and improve stability
  5. Mobile Hotfix – Resolved a mobile application retry error


We are continuing to work on an ongoing basis optimizing performance and scalability, which will result in a faster and better application experience in addition to a more resilient platform. As we implement these improvements, we will keep you updated via our:

As always, please do not hesitate to reach out to us with any questions – https://success.n-able.com/.

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N-able RMM: New Mac RC Agent with macOS ‘Monterey’ Support

Hot on the heels of the Windows 11 Support announcement, we’re very pleased to let you know that we are also adding support for Apple’s latest macOS, the ‘Monterey’ macOS v12 release. This OS update is still in preview at this time, and is Apple’s successor to macOS ‘Big Sur’. The new Mac Agent v3.8.0 (RC) means that RMM will be Monterey compatible from day one.  

We’re able to work ahead of Apple’s general release thanks to N-able’s dedicated Mac development team, responsible for the introduction of Apple Device Management for Macs, iPhones and iPads. This comes with Push Notification Certificates support, configuration profiles and remote commands for complete Apple device management.  

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Advance Notice: Update for AV Defender 7.2.2.92 scheduled for Tuesday October 12th

Please be advised we will be pushing an update to activated N-central servers as ofTuesday October 12th for AV Defender. Releasing the ability for Fresh Installs and Upgrades for version 7.2.2.92 in addition to the already released Update capability. Release Notes are currently available on the Community Resource Center.

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Passportal Outage Update

Passportal has remained stable since approximately 8:50 AM ET 10/6 and functionality is restored. We are continuing to monitor to help optimize performance and stability.

We will keep you updated via our:

Please keep in mind that this outage is directly linked to performance and availability and is not security-related, and only affects our U.S. Cluster.

Please do not hesitate to reach out to us with any questions – https://success.n-able.com/.

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N-able RMM: auto-upgrade of RMM v9 agents on eligible Windows devices

We want to let you know we plan to perform an automated upgrade on Windows® devices still running the legacy v9 agent. This will help ensure devices under management are kept current with agent releases and their system upgrades.

Any Windows devices running the v9 will automatically update to the latest GA agent, v10.11.8. This change is set to happen in October starting on the 18th with a gradual deployment. No action is required from partners; however, you can complete the upgrade yourself, at any time, using RMM’s standard workflows (see User Guide for details).

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Passportal Outage Update

Passportal continues to remain stable.  We have implemented four improvements to the system to address performance and stability and continue to monitor.  Details on the improvements can be found at https://success.n-able.com/forum-topic/X0TO1T000000OakFWAS/

We are continuing to monitor and analyze system performance and will keep you updated via our:

Please keep in mind that this outage is directly linked to performance and availability and is not security-related, and only affects our U.S. Cluster.

Please do not hesitate to reach out to us with any questions – https://success.n-able.com/.

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Passportal Outage Update

The U.S. Passportal system remains stable and available.

All business-critical features are performing normally. We took measures to temporarily pause long-running scripts and disable non-essential integrations in order to boost capacity. These changes should not impact normal operations.

In addition, we will be releasing several improvements later today including:

  1. Optimization of Search API Traffic – Reduction in search index operations
  2. Monitoring heartbeat (monitoring augmentation) – Reduction in session database logging from monitoring tooling
  3. Web (Atom) error handling – Technical deficiency debug logging to database vs. external disk or service
  4. Sessions Data Clean-Up Cron – Housekeeping mechanism to reduce deadlocks and improve stability


This will be an ongoing process and will keep you updated via our:

Please keep in mind that this outage is directly linked to performance and availability and is not security-related, and only affects our U.S. Cluster.

Please do not hesitate to reach out to us with any questions – https://success.n-able.com/.

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