Mail Assure domain change postponed until 1st August 2021

The change from my.swmailassure.com to securemail.management, originally scheduled for the 25th of July, has been post-poned until the 1st of August. We apologise for any inconvenience this causes.

Please see the original announcement for more details regarding this change.

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Linux Vulnerability CVE-2021-33909 (Sequoia) and N-central

As more information about the recently disclosed local privilege escalation Linux vulnerability, “Sequoia” (CVE-2021-33909 – https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2021-33909), has come to light we wanted to keep our partners in the loop. This is a vulnerability that all MSPs who support or use Linux systems should be aware of. Based on our understanding of the vulnerability, it is unlikely to be a risk to N-able’s N-central. To exploit the vulnerability an attacker needs to have local shell access. While a customer running N-central is theoretically at risk, this risk is mitigated by the fact that N-central runs on a hardened virtual appliance with local OS access disabled.

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N-able RMM and N-central: Windows XP and Server 2003 end-of-life notice

We want to let you know we will be retiring support for Windows XP® and Server 2003 in N-able RMM and the N-central® platform in 2021. As you know, Microsoft® officially ended support for these operating systems several years ago. We have continued to offer agent-based monitoring during this time, as we appreciate many partners have embedded systems that cannot easily be upgraded.  

We have now reached the point where it’s no longer possible to support these legacy operating systems with agent-based monitoring.

Beginning October 1, 2021, we can no longer guarantee agent support for those operating systems. Windows XP and Server 2003 devices may no longer connect to RMM and N-central, and they may start to show as overdue or offline. We encourage you to remove these devices from RMM and N-central by this date, or you may still be billed for these devices.

Note that you can still perform basic monitoring of these devices without an agent by treating them as ‘network devices’ in RMM (coming soon), or by monitoring them via a Windows Probe in N-central (available today). For more information, please refer to this KB article for RMM and this KB article for N-central.

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Passportal Release 2021.7.21

New Feature Adds

Counters beside every different credential/documentation category within clients and the company vault. Allowing our partners a quick reference to the state and contents within the categories.

Post Import Table to assist in the identification of errors encountered when importing information into Passportal. The table will id each individual csv and list the exact errors experienced when trying to import. Users receive additional value by being able to export the error logs themselves and the individual csv files limited just to the errored results. Creating a smaller subset of just the errored data to assist the user in rectification.

Customer Bug Fixes

Automated Workflows running against disabled clients

Asset column no longer listing the template description

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Take Control – Integrated and Standalone Mac Release 6.00.27

Feature Adds

Remote Audio Implementation – Allows our mac users of Take Control to realize the same level of remote audio recording as our windows partners receive.

Improvements

Mac Agent – XPC Encryption – Major overhaul of the inter-process communication at the Agent, not only utilizing a native Apple method (XPC) and unifying everything on a single class, but also encrypting the traffic to avoid snooping.

Console – Have improved the error handling of backend calls

Bug Fixes

Improved performance on M1 mac devices to greatly improve speed

Issues with image freezes after long session times

Fixed issue around elevating and uninstalling agents post 6.00.26 release

Issues regarding connections when client using Master Pass authentication

Fixed issue with transferred files not appearing on the queue

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N-able RMM: Upgrades to the Mac and Linux Agents

We’re pleased to let you know that we are promoting the latest Mac and Linux RC agents to be the new Generally Available (GA) agents. It means you’re now able to update all your devices to these new agents and take full advantage of the upgrades they contain, including performance monitoring checks for Mac workstations!

We’ll be rolling this update out over the next couple of days. Here are the details:

Mac Agent v3.7.0 GA

  • Performance Monitoring Checks: Now you can monitor and report on processor, memory and network utilisation for Macs, just like you can work Windows devices
  • Web Page Check: Use Macs to monitor for a specified website’s availability
  • TCP Service Check: Use Macs to monitor the specified port on an IP address or hostname on the LAN, WAN or internet

Furthermore, the agent includes an improvement to the File System Space and File System Change checks so you can select volumes on external media, along with an update to ensure customer branding is supported in user notifications for macOS 11 ‘Big Sur’.

Linux Agent v2.0.6 GA

  • Contains stability improvements for upgrading between agent versions

As always, we strongly encourage you to stay up to date with the latest RMM agent versions. This is important as they contain new features, bug fixes, and security updates. Updating your devices to use the latest agents is simple and quick to do: Go to Agent > Agent Auto-update Settings, where you can update all your devices in one go.

Summary for Service Release
– Mac and Linux GA agent upgrades
– RMM Console v2021.07.19
– Mac GA Agent v3.7.0, Linux Agent v2.0.6 GA

Mac RC Agent v3.7.0 GA
FEATURE: Performance Monitoring Checks, Web Page Check, TCP Service Check for Mac workstations
UPDATE: Improvement to File System Space Check and File System Change Check to select external volumes
UPDATE: Support for custom branding of end-user notifications with macOS v11
BUGFIX: Update to enrollment Automated Task to correct failure with macOS v11

Linux Agent v2.0.6 GA
BUGFIX: Resolved an issue affecting upgrades from Linux Agent v2.0.4 on some devices BUGFIX: Resolved an issue causing an agent upload error on some devices

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Take Control – Integrated and Standalone release 7.00.26

Both Take Control integrated and standalone are receiving new versions updating to N-able-signed binaries.

These updates are for:

  1. Agent / Agent Builder
  2. Integrated Viewer Updater

This update is a part of the split from SolarWinds into N-Able.

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New Mail Assure domain coming 1st August 2021

In the journey to becoming N-able, the Mail Assure domain is changing from my.swmailassure.com to securemail.management. The new domain will go live on Sunday the 1st of August, 2021.

Partners should continue to log in to Mail Assure via the app switcher:

The App Switcher allows users to quickly jump between N-able products – note that the appearance of the App Switcher will differ slightly across products
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N-able Backup Release 21.7

We’ve just rolled out N-able™ Backup Release 21.7, with enhancements in four key areas.

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Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (Standalone), Backup & Recovery release notes | Tagged , , , , | Comments Off on N-able Backup Release 21.7

Advance Notice: Update for AV Defender 6.6.27.390 scheduled Thursday July 22nd for Fresh Installs/Upgrades

Please be advised we will be pushing an update to activated N-central servers as of Thursday July 22nd for AV Defender (6.6.27.390). Releasing the ability for Fresh Installs and Upgrades for 6.6.27.390 . Please note the ability to Update has already been made available.

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