Patch Management – Windows 11 Upgrade Reminder

As Windows 11 is now being discovered in much greater numbers we wanted to remind customers of best practices due to the impact this patch may have:

What can you expect?

  • The patch name will contain “Upgrade to Windows 11” within the title
    • Note: Patch Auto Approval rules contain Keyword Functionality allowing you to specifically target this patch for auto-approval, auto decline, etc
  • There are 6 potential installer versions, all of which are roughly 3.6gb in size.
  • The Patch will use the “Upgrades” Classification
    • Note: If you auto approve the upgrades class and do not use any functionality to prevent it like keywords then it WILL auto approve and install. With a patch upgrade of this magnitude, we would recommend you take caution here.
  • Not all of your devices will show this patch as needed at the same time. Microsoft has advised “We expect all eligible devices to be offered the free upgrade to Windows 11 by mid-2022.” so it could be many months before some machines get offered the upgrade.
  • Not all devices will be compatible with the upgrade due to specific device requirements set by Microsoft.
  • Note: A compatibility checker is available from our success centre, a big thank you to Kelvin at Cyberdrain for sharing this with our community: https://success.n-able.com/kb/nable_n-central/Windows-11-Compatibility-Checker-NC


    The following video will show how to create a decline rule: https://www.n-able.com/blog/windows-11-how-to-configure-an-auto-patch-decline-in-n-central



    Initial Post: https://status.n-able.com/2021/11/25/windows-11-upgrade-via-patch-management-n-central/
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Patch Management Engine (PME) v2.6

Were pleased to announce that the upcoming release of PME v2.6 is being made available today the 19th of April 2022. This release will also include an update to the third-party patch engine.

This release is a significant milestone in our ongoing commitment to ensuring we offer the best patching system in the RMM market.


New patches from band c + out-of-band channels

For anyone unfamiliar with the concept of patching bands please see the following link: https://techcommunity.microsoft.com/t5/windows-it-pro-blog/windows-quality-updates-primer/ba-p/2569385

Out-of-band updates have caused quite a storm in the last year with Microsoft on at least 2 occasions releasing them for major issues, leaving almost everyone in the IT space scrambling to fix devices via scripting or manual tasks.

Below is an example of one of their OOB patches from January showing that it is available as a manual task only, the first option being the traditional “check for updates” button at the device level:

We are delighted to announce after consulting with Microsoft we can offer this in an automated way. If/when Microsoft releases another OOB patch your normal patch detection scans should discover them and significantly lower the workload to resolve these issues when they happen.

Note: Whilst we offer this capability, we still require Microsoft to make the patch available which on occasions they roll out gradually over a period of 24-48 hours.


There’s More:


The below improvements have also been added:

  • Increased timeout of 3rd party patch downloads from 10 to 20 mins
  • Added OS architectural scanning to allow support for Microsoft Edge within Third Party Patch
  • Improved logic to support discovery of both Windows 10 updates and offer Windows 11 upgrades without reliance on manual change of registry keys.

    New Engine Versions
ApplicationVersion Number
PME2.6.0.5218
MSPPlatform2.6.0.5060
PME.Diagnostics2.6.0.5032
PME.ThirdPartyPatch2.6.0.5050
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N-able RMM: Mac and Linux Update, New Agents

We’re pleased to let you know that this week’s RMM release includes an important update to Mac and Linux policies and 2 new Windows agents. Here are all the details!


Mac and Linux

Partners can now set a default monitoring template for both Mac workstations and/or Linux servers. Both options function identical to Windows and give you both custom and asset tracking policies.

The Mac default template works great when paired with the zero-touch automatic enrollment by Apple Business Manager. Your new Macs show up in the dashboard as soon as the user powers up and gets online…. and when they do, your default template will be applied.


New RC and GA Agents

We are pleased to advise that agent version 10.12.0 has been moved to GA and a new RC Agent version of 10.12.1 has been published. These agents include the below fixes:

Windows GA Agent v10.12.0

  • UPDATE: Automation Manager’s ‘scriptrunner’ service update to v2.40
  • UPDATE: The ‘fmplugin’ service can now be upgraded separately from agent
  • UPDATE: Improvements to handling of the Take Control agent installer
  • BUGFIX: Address EDR script checks issue “failed to start – unknown error”
  • BUGFIX: Better cleanup of residucal files upon removing of the RMM agent

Windows RC Agent v10.12.1

  • Update: Improve error logging for systray install failures
  • Update: Improved fmplugin + script runner returns logic where version is missing
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates | Comments Off on N-able RMM: Mac and Linux Update, New Agents

Patch Management Engine (PME) v2.6.x Coming Soon

Were pleased to announce that the upcoming release of PME v2.6.x has been provisionally scheduled for 19th April 2022. This release will also include an update to the third-party patch engine.

The below improvements have been added

  • Increased timeout of 3rd party patch downloads from 10 to 20 mins
  • Added OS architectural scanning to allow support for Microsoft Edge within Third Party Patch
  • Improved logic to support discovery of both Windows 10 updates and offer Windows 11 upgrades without reliance on manual change of registry keys.
  • Enhanced patch detection scans to find all Microsoft patches including band c and out-of-band patches*


For anyone unfamiliar with the concept of patching bands please see the following link: https://techcommunity.microsoft.com/t5/windows-it-pro-blog/windows-quality-updates-primer/ba-p/2569385

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, N-central | Comments Off on Patch Management Engine (PME) v2.6.x Coming Soon

Patch Management – New Third Party Applications

Continuing our progress of increasing the number of supported applications we are delighted to announce a further 5 are being added to Patch Management today for both RMM and N-central.

These are 

  • Open VPN
  • Sumatra PDF
  • IrfanView
  • Git
  • Eclipse Temurin JDK v17

Applications lists:

N-central – https://documentation.n-able.com/N-central/userguide/Content/Patch-Management/PatchManagement_3Party_Patch_List.htm


RMM – https://documentation.n-able.com/remote-management/userguide/Content/pm_non_ms_1080.htm

Thank you to everyone who has sent requests for support of specific applications so far, we are working our way through the list. Application requests can be sent to chris.dunsmore@n-able.com

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, N-central | Comments Off on Patch Management – New Third Party Applications

Advance Notice: N-central DNS Filtering release

Please be advised that we will deliver updates to DNS Filtering integration with N-central on April 11 between 3:00pm UTC and 4:00pm UTC (11:00am EST – 12:00pm EST).  This release will not require any upgrade to your N-central server.

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Passportal Release notes 04/6/2022

New feature – Temporary link share

We are excited to announce the ability to share passwords to external users as a one time access. this feature is designed to assist with securely sharing passwords to users who you do not want to invite into your Main PP system to access passwords. you will not have to share your Org key to these users to access these passwords once the link is generated. once the password is viewed the link is deleted and the password is flagged in our system for you to rotate as needed. we also mark the IP address of the viewer and the user who created the link in the PW history and logging.

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Patch Management – New Third Party Applications

Continuing our progress of significantly increasing the number of supported applications we are delighted to announce a further 4 are being added to Patch Management today for both RMM and N-central.

These are Malwarebytes V4*, Jabra DirectCisco Jabber, and Audacity

*Malwarebytes V4 support will update minor versions. If Malwarebytes release a V5 that will need to be tested separately to assess whether an upgrade can be supported.

Initial launch announcement: https://status.n-able.com/2022/02/24/patch-management-third-party-improvements-new-supported-applications/

Application requests can be sent to chris.dunsmore@n-able.com

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N-able and Spring4Shell(CVE-2022-22965)

Update after SWI notice
Updated April 6, 2022

N-able has been closely monitoring details as they’ve emerged around the Spring4Shell vulnerability, which has received quite a bit of attention over the last week. The N-able security team began to investigate any risk that this vulnerability may have to both our on-prem and cloud hosted solutions.  Spring has shared quite a bit of information on this vulnerability, even publishing an early announcement for customers with details being updated regularly. 

N-able recommends partners using N-able Help Desk Manager (HDM) follow SolarWinds recommendation and remove Help Desk Manager from your public (internet-facing) infrastructure. A hotfix is under development for HDM and this announcement will be updated once the hotfix is available for download.

At this time, based upon the information that’s been shared by Spring, we can confirm that no other N-able products are impacted by the vulnerability. 

Our security team will continue to actively monitor for any additional information that’s shared around this vulnerability and share updates as they are available.

Affected Product(s):

Help Desk Manager


Posted April 4, 2022

N-able has been closely monitoring details as they’ve emerged around the Spring4Shell vulnerability, which has received quite a bit of attention over the last week.  The N-able security team began to investigate any risk that this vulnerability may have to both our on-prem and cloud hosted solutions.  Spring has shared quite a bit of information on this vulnerability, even publishing an early announcement for customers with details being updated regularly. 

At this time, based upon the information that’s been shared by Spring, we can confirm that no N-able products are impacted by the vulnerability.  Our security team will continue to actively monitor for any additional information that’s shared around this vulnerability.

Posted in Cove Data Protection, Mail Assure, MSP Anywhere, MSP Mail, MSP Manager, MSP Remote Monitoring & Management, MSP Service Desk, N-central, Passportal, Risk Intelligence, Security Notices, Take Control | Comments Off on N-able and Spring4Shell(CVE-2022-22965)

N-able Mail Assure: April Features and Updates Release

We’re continuing to focus on improving performance, ease-of-use, and the onboarding experience in Mail Assure. We’ll have more news about the performance improvements in a later update, but for now we’re happy to announce the immediate availability of several onboarding improvements – simpler configuration when adding a domain, and clearer options for Microsoft 365 sync users.

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