MSP Manager Release v4.30.10

Hello Everyone

We are pleased to announce improvements to MSP Manager. These have been released with v4.30.10

Quick Filters

Quick filters allow you to create your own customisable quick access buttons within the ticket filter widget.


Once created, saved and ordered they will show within the filter widget itself giving you quick access in to the tickets you deem most appropriate for your working day.



UX Improvements

  • Improved ticket opening accuracy – now you can click anywhere within the ticket row
  • Active widget Indicator moved from bottom of widget to left for better visibility.
  • Improved formatting of widgets

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Passportal Update – Post Import Log Table V1 and Service Update

Passportal has released an update to our document importer providing our partners visibility into where all errors occurred during their portal import. This table will show you exactly where in each csv the errors occurred preventing that credential/documentation piece from importing.

By narrowing down exactly where the error occurred our partners can now go back into the source document to update the value and try the import again. This table will appear after every import to provide the visibility needed to get all required documentation imported.

Version 2 of this, slated to be released in early Q3, will add additional functionality providing users with the ability to download a zip of just the errored files for an even easier update and fix. Watch these release notes for the announcement of its release.

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N-able RMM: New Column for Agent Version, Improved Add Device Wizard

Here are the release notes for this week’s RMM update, which is expected to be available to all partners by middle of the week:


Quickly See the Agent Version
with a New North Pane Column

We’re adding a new column to RMM’s north pane so you can more easily see which agent versions your devices are on. It’s important to stay up to date with RMM’s GA Agent release cycles so that your devices support the latest RMM features, enhancements and bug fixes.

To see the agent version info, click ‘Columns’ then select ‘Agent Version’ to show the column in the north pane.

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Patch Management Update (KB5003173)

Due to continued issues with Microsoft Update KB5003173 we will be removing it from our Patching Engines. This means it will no longer be detectable, nor installable via PME.

Microsoft have superseded this patch with the release of KB5004476 which should be detected going forward.

We expect this change to roll out within the next 24 hours, with a further 6-10 hours for devices to update their detections.

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N-able Backup Release 21.6

We’re pleased to announce that N-able™ Backup Release 21.6 is now available, bringing extended data retention to Microsoft 365™ OneDrive® and SharePoint®, further improvements to the restore speed of OneDrive and Exchange™, and advance notice of coming operational email address changes.

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Advance Notice: Update for AV Defender 6.6.27.390 scheduled for Wednesday June 16th

Please be advised we will be pushing an update to activated N-central servers as of Wednesday June 16th for AV Defender (6.6.27.390). This will be available for updates at this time. Release Notes will be available on the Community Resource Center following publication.

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Passportal Feature Update: Temporary Removal of One-Way Azure Sync


Passportal strives to discover potential vulnerabilities or weaknesses in our products and work to eliminate the risk of bad actors successfully exploiting such vulnerabilities.

After a close internal analysis of the Azure® and Microsoft 365™ sync feature that allows you to store and push password changes to Azure AD and Microsoft 365 synced accounts, we have categorized this as a potential vulnerability. To mitigate security risks, we have decided to temporarily discontinue the feature.

We’re currently working to reengineer and relaunch this feature.

We apologize for the inconvenience this creates. Additionally, we will continue to keep you updated.

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Passportal Update – Webportal 2021.6.9 and Extension 3.18.0

Bugs & Improvements

Change ‘TOTP code’ label to ‘TOTP secret key’

Update to Slack webhook url

Global search lists articles with restricted access

Empty grey square taking up screen space on import screen

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Advance Notice: Update for RMM Managed Antivirus Bitdefender (MAV-BD) 6.6.27.390 scheduled for week of June 14th

Advance Notice: Update for RMM Managed Antivirus Bitdefender (MAV-BD) 6.6.27.390 scheduled for week of June 14th

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MSP Manager Update

Tomorrow we will be releasing minor update v4.30.8 to MSP Manager which changes the way we handle JWT tokens.

Whilst this will be released out of hours, please note that anyone logged in during the update will likely be prompted to log back in again.

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