Category Archives: MSP Manager

MSP Manager Update – Updated Navigation Menu, Ticket Filter Update, Workflow All Operator

Posted on May 19, 2020 by troelshrdk

Today’s release starts with an update to our Navigation Menu, which should remove some weird behaviors that would happen when going 3 levels down.

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MSP Manager Update – Bulk Ticket Merge, Custom Ticket Fields, Next Ticket Number

Posted on April 7, 2020 by troelshrdk

In this MSP Manager release, we give you new capabilities to save you time.  You can now Bulk Merge tickets from your Workspaces Ticket or Ticket Request list.  Got the same customer asking the same request, or an outage causing … Continue reading →

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MSP Manager Update – Workspaces Enhancements, Ticket Archiving

Posted on March 11, 2020 by troelshrdk

This week’s MSP Manager update adds new features to your Workspaces Ticket Filters.

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MSP Manager Update – Workspaces Sharing, On-The-Fly Filter, Time Rounding

Posted on February 14, 2020 by troelshrdk

This week’s MSP Manager update adds great new functionality to Workspaces!

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MSP Manager Update – Ticket Search and QBO Customers Update

Posted on January 13, 2020 by troelshrdk

I believe my first release post of the year must begin with a Happy New Year!

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MSP Manager – QuickBooks Online Update

Posted on December 10, 2019 by troelshrdk

We are pleased to roll out some enhancements to our QuickBooks Online integration. First and foremost, expect to be prompted for your credentials during your next synchronization as we have updated our integration to use QuickBook Online’s updated API. As … Continue reading →

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MSP Manager Update – Release Notes

Posted on December 3, 2019 by troelshrdk

We’ve updated some of our exports: ‘Created by’, Contact Name, Title and Email columns were added to Ticket List and Ticket Report exports A ‘raw’ export is now available for the helpdesk ticket list, time entries and invoices which excludes … Continue reading →

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MSP Manager – New Feature Release of Workspaces

Posted on November 11, 2019 by troelshrdk

Here on the MSP Manager team, we’re constantly looking for ways to make your teams more efficient – bringing you new updates to do just that! When it comes to allocating work, measuring performance and managing resources, real-time visibility into … Continue reading →

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MSP Manager Update

Posted on October 3, 2019 by troelshrdk

We’ve got some bug fixes for you, published earlier today.  Here’s the list of problems we’ve solved:

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MSP Manager Update – New Features and Release Notes, New Asset Billing, Service Item Accounting Mapping, Ticket Details Preferences and More!

Posted on August 13, 2019 by troelshrdk

Time flies but your billing process doesn’t have to! Does making sure new customers aren’t charged before they actually begin receiving your services “ruffle your feathers” during the billing process?

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