Category Archives: MSP Manager

Today we have published some new bug fixes! The following are the bugs resolved in this release: Assigned tickets go to Unassigned queue Unable to edit or save Access Group changes using certain accounts Unable to “Break Link and Enable … Continue reading →

We’re happy to announce our latest MSP Manager enhancements! ·         We’ve updated the Ticket Details object to support Rich Text/HTML ·         New incoming requests will now populate the Ticket Details with the initial message rather than adding a response ·         … Continue reading →

Hi everyone.  We just wanted to let you know that we’ve fixed up a small pile of bugs for you guys.  We’re working on some new cool stuff, but haven’t turned on any new features for this release. Our latest … Continue reading →

When it comes to running your own business or managing a team, it’s all too easy to lose precious time to non-billable, mundane tasks.  That’s why we are happy to release Workflows and Rules built to give you time back in your day and more money in … Continue reading →

New feature ·         We’ve added an option that allows you to restore a deleted service item.  This should help with those instances where you didn’t really want to delete a service item, but mark it inactive instead.  We’ve also fixed … Continue reading →

The latest release of MSP Manager lets you have your assets and manage them too.  Gone are the days of using default, tool-prescribed fields!  MSP Manager now supports custom fields for Assets, allowing more flexibility in the details that you … Continue reading →

Hot on the heels of our latest feature update, we have a few enhancements and many bug fixes in this release. New enhancements ·         We’ve added permissions over assets, so you can choose who can view or manage assets.  To … Continue reading →

We are happy to announce the release of some new feature enhancements to MSP Manager this week! Custom Knowledge Templates put the creative design in your hands, giving you the flexibility to create custom templates to store any number of … Continue reading →

Our latest update solves the following reported issues: ·         Users without permission to view User Activity can do so via direct link ·         SLA configuration not applying properly ·         The Unassigned Tickets view shows Open Tickets in the Helpdesk tab … Continue reading →

Our latest update solves the following reported issues: ·         The name of the service item is not properly appearing in QBD ·         Contact email address field is not RFC 5321 compliant (does not support capital letters) ·         New tickets not … Continue reading →