Our latest update solves the following reported issues:

·         Users without permission to view User Activity can do so via direct link
·         SLA configuration not applying properly
·         The Unassigned Tickets view shows Open Tickets in the Helpdesk tab
·         “Optionally notify users” field is empty in Time Entries
·         Custom template logic not working as expected
·         Timer keeps running for completed ticket
·         Cannot create support tickets from the RMM Dashboard

We are working on Billing and Integration. If you would like to know more about the new designs and would like to help us shape the future of the product, contact Nora from our User Experience Team at nora.dabbour@solarwinds.com