Category Archives: MSP Manager

Over the next few weeks, we will be rolling out an enhancement to tickets, allowing you better visibility and management of tickets which have responses. For additional information, please view our documentation at: Documentation – Unread Ticket Responses  This week, … Continue reading →

A publish is scheduled for MSP Manager for Tuesday October 30th at 7:00 am GMT. The Update Window is approx. 7 hours and we do not anticipate any downtime.  Release notes will follow within a few business days, post publish.

A publish is scheduled for MSP Manager for Saturday October 13th at 4:00 am GMT. The Update Window is approx. 7 hours and we do not anticipate any downtime. This update will deprecate the legacy MSP Manager interface and ensure … Continue reading →

Please be aware that we are planning complete deprecation of the Legacy MSP Manager User Interface later this week.  We rolled out our new interface in mid-July and have seen great results in usability and performance.  This change will ensure … Continue reading →

A publish is scheduled for MSP Manager for Thursday October 4th at 6:00 am GMT. The Update Window is approx. 2 hours and we do not anticipate any downtime. There are no new released functionality or bug fixes included in … Continue reading →

MSP Manager Update: During our 9/27/2018 update, we did not release any new feature functionality.  We have fixed the following bugs:  Frequent logins Inability to make appointments for equivalent of 12:00 am UTC Customer is marked as non-taxable but tickets … Continue reading →

A publish is scheduled for MSP Manager for Thursday September 27th at 6:00 am GMT. The Update Window is approx. 7 hours and we do not anticipate any downtime.  Release notes will follow within a few business days, post publish. … Continue reading →

Following yesterday’s publish, an authentication problem between N-central’s  API and MSPM was discovered.  This caused errors when N-central attempted complete ticket operations. An emergency patch was published today at 13:30 GMT and we have confirmed resolution of this issue.  No … Continue reading →

In this weeks MSP Manager release v.3.13.2, we have introduced no new feature functionality.  Here is the list of bugs fixed in this patch:  Language preference reverting upon logout Displaying the MSP’s company name in the user portal The My … Continue reading →

Please note that we will be adding a new ip address for MSP Manager’s outgoing mail delivery.  If you have configured a whitelist, please include the following ip address: 168.245.75.155 You may add this ip address immediately to your whitelist … Continue reading →