Over the next few weeks, we will be rolling out an enhancement to tickets, allowing you better visibility and management of tickets which have responses.

For additional information, please view our documentation at: Documentation – Unread Ticket Responses

 This week, we also published fixes to the following bugs:

• MSPM integrated with RMM isn’t auto closing tickets when outage resolves.
• Tickets created from the RMM integration are not being assigned to a user.
• Standard User is able to see Rates and Service Items even though all Billing options have been removed.

 Happy ticketing!