Patch Management – New Third Party Applications

Posted on April 12, 2022 by Chris Dunsmore

Continuing our progress of increasing the number of supported applications we are delighted to announce a further 5 are being added to Patch Management today for both RMM and N-central.

These are 

  • Open VPN
  • Sumatra PDF
  • IrfanView
  • Git
  • Eclipse Temurin JDK v17

Applications lists:

N-central – https://documentation.n-able.com/N-central/userguide/Content/Patch-Management/PatchManagement_3Party_Patch_List.htm


RMM – https://documentation.n-able.com/remote-management/userguide/Content/pm_non_ms_1080.htm

Thank you to everyone who has sent requests for support of specific applications so far, we are working our way through the list. Application requests can be sent to chris.dunsmore@n-able.com

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Advance Notice: N-central DNS Filtering release

Posted on April 7, 2022 by danielsylvester723b460d01

Please be advised that we will deliver updates to DNS Filtering integration with N-central on April 11 between 3:00pm UTC and 4:00pm UTC (11:00am EST – 12:00pm EST).  This release will not require any upgrade to your N-central server.

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Passportal Release notes 04/6/2022

Posted on April 6, 2022 by danielsylvester723b460d01

New feature – Temporary link share

We are excited to announce the ability to share passwords to external users as a one time access. this feature is designed to assist with securely sharing passwords to users who you do not want to invite into your Main PP system to access passwords. you will not have to share your Org key to these users to access these passwords once the link is generated. once the password is viewed the link is deleted and the password is flagged in our system for you to rotate as needed. we also mark the IP address of the viewer and the user who created the link in the PW history and logging.

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Patch Management – New Third Party Applications

Posted on April 5, 2022 by Chris Dunsmore

Continuing our progress of significantly increasing the number of supported applications we are delighted to announce a further 4 are being added to Patch Management today for both RMM and N-central.

These are Malwarebytes V4*, Jabra Direct, Cisco Jabber, and Audacity. 

*Malwarebytes V4 support will update minor versions. If Malwarebytes release a V5 that will need to be tested separately to assess whether an upgrade can be supported.

Initial launch announcement: https://status.n-able.com/2022/02/24/patch-management-third-party-improvements-new-supported-applications/

Application requests can be sent to chris.dunsmore@n-able.com

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N-able and Spring4Shell(CVE-2022-22965)

Posted on April 4, 2022 by carlagajdecki

Update after SWI notice
Updated April 6, 2022

N-able has been closely monitoring details as they’ve emerged around the Spring4Shell vulnerability, which has received quite a bit of attention over the last week. The N-able security team began to investigate any risk that this vulnerability may have to both our on-prem and cloud hosted solutions.  Spring has shared quite a bit of information on this vulnerability, even publishing an early announcement for customers with details being updated regularly. 

N-able recommends partners using N-able Help Desk Manager (HDM) follow SolarWinds recommendation and remove Help Desk Manager from your public (internet-facing) infrastructure. A hotfix is under development for HDM and this announcement will be updated once the hotfix is available for download.

At this time, based upon the information that’s been shared by Spring, we can confirm that no other N-able products are impacted by the vulnerability. 

Our security team will continue to actively monitor for any additional information that’s shared around this vulnerability and share updates as they are available.

Affected Product(s):

Help Desk Manager

Posted April 4, 2022

N-able has been closely monitoring details as they’ve emerged around the Spring4Shell vulnerability, which has received quite a bit of attention over the last week.  The N-able security team began to investigate any risk that this vulnerability may have to both our on-prem and cloud hosted solutions.  Spring has shared quite a bit of information on this vulnerability, even publishing an early announcement for customers with details being updated regularly. 

At this time, based upon the information that’s been shared by Spring, we can confirm that no N-able products are impacted by the vulnerability.  Our security team will continue to actively monitor for any additional information that’s shared around this vulnerability.

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N-able Mail Assure: April Features and Updates Release

Posted on April 4, 2022 by dorinatoba

We’re continuing to focus on improving performance, ease-of-use, and the onboarding experience in Mail Assure. We’ll have more news about the performance improvements in a later update, but for now we’re happy to announce the immediate availability of several onboarding improvements – simpler configuration when adding a domain, and clearer options for Microsoft 365 sync users.

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NCOD Upgrades to 2022.2.0.77

Posted on April 1, 2022 by ewancameronnable

Hosted N-central servers are scheduled to be upgraded to 2022.2.0.77 the weekend of April 8/9 2022. The full schedule is posted here: https://community.n-able.com/Support/N-central-Hosted

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N-able Mail Assure – Private Portal Beta

Posted on April 1, 2022 by dorinatoba

We’re excited to announce that the beta of the Mail Assure Private Portal feature is now available to all partners. Private Portal allows partners to extend protection of outgoing email out beyond the devices that they manage to the recipients of the messages. Private Portal is included at no additional cost with Mail Assure Protection, and is focused on being easy to use for partners, end users, and recipients. We’ll be continuing to make improvements to Private Portal during the beta period, and we’d love to hear any feedback about the feature.

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Advance Notice: EDR Mac and Linux Agent Update

Posted on March 31, 2022 by carlagajdecki

We are pleased to announce that Tuesday, April 5, the Endpoint Detection and Response (EDR) product will be releasing new agents for both Mac and Linux. The Mac agent will see an update to 21.12 GA (21.12.2.6003) and the Linux agent will see an update to 21.10 SP1 (21.10.4.9). We strongly recommend upgrading these agents as soon as possible to provide the maximum level of protection available.

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Advance Notice: RMM EDR Integrated Users Update Scheduled Starting April 5th

Posted on March 31, 2022 by carlagajdecki

Please be advised our integrated EDR users can expect to see an update to the RMM Ecosystem Service and agent (3.0.1.2117). This update will take place throughout the regions between April 5th to April 7th.  The full maintenance window schedule, and detailed changes are available below:

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