Patch Management – New Third Party Applications

Continuing our progress of increasing the number of supported applications we are delighted to announce a further 5 are being added to Patch Management today for both RMM and N-central.

These are 

  • Microsoft Edge
  • Evernote
  • Inkscape
  • Oracle Virtual Box
  • Node.js

Applications lists will update once they are live:

N-central – https://documentation.n-able.com/N-central/userguide/Content/Patch-Management/PatchManagement_3Party_Patch_List.htm


RMM – https://documentation.n-able.com/remote-management/userguide/Content/pm_non_ms_1080.htm

Thank you to everyone who has sent requests for support of specific applications so far, we are working our way through the list. Application requests can be sent to chris.dunsmore@n-able.com

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N-able RMM: Service release with new Windows RC Agent, Patch Management Enhancements

We’re pleased to let you know that we have released a new Windows RC Agent, v10.12.2, with improvements to some of the underlying feature install processes, designed to further enhance performance and reliability.

We’d also like to remind you of the exciting recent upgrade to RMM’s Patch Management solution, with the release of Patch Management Engine (PME) v2.6. This introduces automated support for the ‘out-of-band’ Microsoft updates, along with some other upgrades. If you haven’t already, be sure to check out the latest release post

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Advance Notice RMM EDR Integrated users Update scheduled April 26th and April 27th

Please be advised our RMM integrated EDR users can expect to see an update take place throughout the regions between April 26th to April 27th.  The full maintenance window schedule, and detailed changes are available below:

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Advance Notice RMM EDR Integrated users Update scheduled April 26th

Please be advised our integrated EDR users can expect to see an update to the RMM Ecosystem agent (3.0.2.2121). This update will take place throughout the regions between April 26th to April 28th .  The full maintenance window schedule, and detailed changes are available below:

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Passportal release – Azure AD sync

New feature – Azure AD Sync

We are excited to announce the ability to send password updates from Passportal into Azure/O365 accounts using Microsoft’s new API, this will restore and improve Blink functionality for Azure Active Directory accounts. once you have a client authenticated their Microsoft credentials in Passportal will sync to Azure.

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Important Mail Assure changes

There are three important Mail Assure changes, one live now, and two coming soon, of which you need to be aware. Depending on how you use Mail Assure, you may need to make changes to your firewall, custom integrations, or other settings.

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Patch Management – Windows 11 Upgrade Reminder

As Windows 11 is now being discovered in much greater numbers we wanted to remind customers of best practices due to the impact this patch may have:

What can you expect?

  • The patch name will contain “Upgrade to Windows 11” within the title
    • Note: Patch Auto Approval rules contain Keyword Functionality allowing you to specifically target this patch for auto-approval, auto decline, etc
  • There are 6 potential installer versions, all of which are roughly 3.6gb in size.
  • The Patch will use the “Upgrades” Classification
    • Note: If you auto approve the upgrades class and do not use any functionality to prevent it like keywords then it WILL auto approve and install. With a patch upgrade of this magnitude, we would recommend you take caution here.
  • Not all of your devices will show this patch as needed at the same time. Microsoft has advised “We expect all eligible devices to be offered the free upgrade to Windows 11 by mid-2022.” so it could be many months before some machines get offered the upgrade.
  • Not all devices will be compatible with the upgrade due to specific device requirements set by Microsoft.
  • Note: A compatibility checker is available from our success centre, a big thank you to Kelvin at Cyberdrain for sharing this with our community: https://success.n-able.com/kb/nable_n-central/Windows-11-Compatibility-Checker-NC


    The following video will show how to create a decline rule: https://www.n-able.com/blog/windows-11-how-to-configure-an-auto-patch-decline-in-n-central



    Initial Post: https://status.n-able.com/2021/11/25/windows-11-upgrade-via-patch-management-n-central/
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Patch Management Engine (PME) v2.6

Were pleased to announce that the upcoming release of PME v2.6 is being made available today the 19th of April 2022. This release will also include an update to the third-party patch engine.

This release is a significant milestone in our ongoing commitment to ensuring we offer the best patching system in the RMM market.


New patches from band c + out-of-band channels

For anyone unfamiliar with the concept of patching bands please see the following link: https://techcommunity.microsoft.com/t5/windows-it-pro-blog/windows-quality-updates-primer/ba-p/2569385

Out-of-band updates have caused quite a storm in the last year with Microsoft on at least 2 occasions releasing them for major issues, leaving almost everyone in the IT space scrambling to fix devices via scripting or manual tasks.

Below is an example of one of their OOB patches from January showing that it is available as a manual task only, the first option being the traditional “check for updates” button at the device level:

We are delighted to announce after consulting with Microsoft we can offer this in an automated way. If/when Microsoft releases another OOB patch your normal patch detection scans should discover them and significantly lower the workload to resolve these issues when they happen.

Note: Whilst we offer this capability, we still require Microsoft to make the patch available which on occasions they roll out gradually over a period of 24-48 hours.


There’s More:


The below improvements have also been added:

  • Increased timeout of 3rd party patch downloads from 10 to 20 mins
  • Added OS architectural scanning to allow support for Microsoft Edge within Third Party Patch
  • Improved logic to support discovery of both Windows 10 updates and offer Windows 11 upgrades without reliance on manual change of registry keys.

    New Engine Versions
ApplicationVersion Number
PME2.6.0.5218
MSPPlatform2.6.0.5060
PME.Diagnostics2.6.0.5032
PME.ThirdPartyPatch2.6.0.5050
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N-able RMM: Mac and Linux Update, New Agents

We’re pleased to let you know that this week’s RMM release includes an important update to Mac and Linux policies and 2 new Windows agents. Here are all the details!


Mac and Linux

Partners can now set a default monitoring template for both Mac workstations and/or Linux servers. Both options function identical to Windows and give you both custom and asset tracking policies.

The Mac default template works great when paired with the zero-touch automatic enrollment by Apple Business Manager. Your new Macs show up in the dashboard as soon as the user powers up and gets online…. and when they do, your default template will be applied.


New RC and GA Agents

We are pleased to advise that agent version 10.12.0 has been moved to GA and a new RC Agent version of 10.12.1 has been published. These agents include the below fixes:

Windows GA Agent v10.12.0

  • UPDATE: Automation Manager’s ‘scriptrunner’ service update to v2.40
  • UPDATE: The ‘fmplugin’ service can now be upgraded separately from agent
  • UPDATE: Improvements to handling of the Take Control agent installer
  • BUGFIX: Address EDR script checks issue “failed to start – unknown error”
  • BUGFIX: Better cleanup of residucal files upon removing of the RMM agent

Windows RC Agent v10.12.1

  • Update: Improve error logging for systray install failures
  • Update: Improved fmplugin + script runner returns logic where version is missing
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Patch Management Engine (PME) v2.6.x Coming Soon

Were pleased to announce that the upcoming release of PME v2.6.x has been provisionally scheduled for 19th April 2022. This release will also include an update to the third-party patch engine.

The below improvements have been added

  • Increased timeout of 3rd party patch downloads from 10 to 20 mins
  • Added OS architectural scanning to allow support for Microsoft Edge within Third Party Patch
  • Improved logic to support discovery of both Windows 10 updates and offer Windows 11 upgrades without reliance on manual change of registry keys.
  • Enhanced patch detection scans to find all Microsoft patches including band c and out-of-band patches*


For anyone unfamiliar with the concept of patching bands please see the following link: https://techcommunity.microsoft.com/t5/windows-it-pro-blog/windows-quality-updates-primer/ba-p/2569385

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