Advance Notice: RMM EDR Integrated Users Update Scheduled Starting April 5th

Please be advised our integrated EDR users can expect to see an update to the RMM Ecosystem Service and agent ( This update will take place throughout the regions between April 5th to April 7th.  The full maintenance window schedule, and detailed changes are available below:

Scheduled Maintenance Window

Regions, Dates and Times:  

APAC: Tuesday, April 5th between 1:30 PM GMT – 2:30 PM GMT (9:30 AM EST- 10:30 AM EST)

EU: Wednesday, April 6th between 1:30 PM GMT – 3:30 PM GMT (9:30 AM EST- 11:30 AM EST)

US: Thursday, April 7th between 1:30 PM GMT –2:30 PM GMT (9:30 AM EST- 10:30 AM EST)

Downtime: NO Downtime is expected during these maintenance windows.

Agents: Users can expect to see a delay up to four hours by region for updated agents


  • An issue blocking the ability to install EDR on devices with FIPS compliance enabled has now been resolved. These devices will self-resolve in agent and complete the EDR installation.
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