Category Archives: Passportal

Digital Certificate Update for MSP Products

Posted on December 18, 2020 by carlagajdecki

As posted here: https://status.n-able.com/2020/12/17/digital-certificate-update-for-msp-products/, we made the decision to digitally re-sign some of our products and have requested (and received) a new digital certificate, which reflects a recertification of the authenticity of SolarWinds products, both current and future. As an … Continue reading →

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Digital Certificate Update for MSP Products

Posted on December 17, 2020 by carlagajdecki

As you know, our systems experienced a supply chain attack on SolarWinds® Orion® Platform software, 2019.4 HF 5, 2020.2 with no hotfix installed,and 2020.2 HF 1. Based upon our current investigation, we have found no evidence that our SolarWinds MSP … Continue reading →

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SolarWinds Passportal: Service Update

Posted on December 4, 2020 by troelshrdk

Bug Fixes – Ninja RMM integration throwing an “Authentication Failure” for our AUS partners – Disabling Auvik integration was also disabling the SolarWinds RMM integration as well – Document Expiration watched on Automated Workflows was not sending through notifications – … Continue reading →

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SolarWinds Passportal: Service Update 2020.11.04

Posted on November 4, 2020 by troelshrdk

Bug Fixes: – Fixed issue with our Auvik integration not bringing over all of the wanted Assets from within the Auvik portal – Fixed issue with our agent not pushing password rotations when prompted via the rotation period – Fixed … Continue reading →

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SolarWinds Passportal: Service Update 2020.10.22

Posted on October 22, 2020 by troelshrdk

Bug Fix: Removed the quotation marks the exporter was placing around each each cell when exporting credentials Bug Fix: Returned the Launch Remote Session button to Assets synced in from SolarWinds RMM. Bug Fix: New Autotask PSA Contacts and Locations … Continue reading →

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SolarWinds Passportal: NEW Document Importer allowing customized data import

Posted on October 7, 2020 by troelshrdk

This week we are releasing an update to our Document Importer that allows our users to import customized data into Passportal. An exciting step to ensure that we are able to bring in all the MSP data and set it … Continue reading →

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SolarWinds Passportal: Browser Extension 3.9.0 and Weekly Service Update 2020.9.2

Posted on September 4, 2020 by troelshrdk

This week we have updated our browser extension to version 3.9.0 and added the following: Advanced Infrastructure to watch form fields: The extension has now an advanced method of detecting the website form fields for filling. This will improve the … Continue reading →

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SolarWinds Passportal: NEW HTML Articles added into Document Importer and Weekly Service Update 2020.8.19

Posted on August 20, 2020 by troelshrdk

This week, we start with adding a new document available for import via our Document Importer – HTML Articles (PDF and WORD options coming shortly). Let’s walk through it. Articles.csv is now an available import template within our templates downloadable … Continue reading →

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SolarWinds Passportal: Weekly Service Update 2020.8.13

Posted on August 13, 2020 by troelshrdk

Fixed: Issue around edited credentials not saving: Partner had issue saving credential after entering Edit mode via Actions -> Edit Fixed: “You cannot update a password with no changes” incorrect error: Issue reported around credentials when accessed via “global search … Continue reading →

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SolarWinds Passportal: Weekly Service Update 2020.8.5

Posted on August 7, 2020 by troelshrdk

Customer Bugs Fixed: UTC Time persisting even when not chosen under Company Settings: Partners reported issue on the persistence of UTC time on all docs regardless of time chosen under Company Settings Fixed: Automated Workflows failing to create Autotask tickets: … Continue reading →

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