Category Archives: MSP Manager

MSP Manager: Older Customer Portal No Longer in Use from Wednesday 5th November

Posted on November 3, 2025 by Anja Ward

Please note that from Wednesday 5th November the old customer portal URL will no longer be available following the new customer portal release in April.  We thank all the partners who moved their customers to use the new portal. For … Continue reading →

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N-able Login: strengthening your account security with mandatory MFA for all users

Posted on October 10, 2025 by kseniaorekhov

At N-able, we believe that strong security should be simple, consistent, and built into every experience. To strengthen account security, we’re making Multi-Factor Authentication (MFA) mandatory for all users who sign in using N-able Login (formerly MSP SSO). Why MFA … Continue reading →

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MSP Manager: Old Customer Portal Retirement

Posted on May 29, 2025 by Anja Ward

Following the release of the New Customer Portal in MSP Manager, please note that the old Customer Portal will be retired and will no longer be available on or soon after 30 June 2025.   To ensure that your customers continue … Continue reading →

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MSP Manager: New Customer Portal

Posted on April 2, 2025 by Anja Ward

We are excited to introduce the new Customer Portal, designed to make your client’s support experience smoother and more efficient. This new portal provides your clients with access to: We are confident that this new Customer Portal will enhance both … Continue reading →

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MSP Manager: Ticket Audit Log

Posted on October 1, 2024 by Chris Dunsmore

Adding to the recent enhancements of Custom Work Types and Full Conversation History Within Notifications, we’re pleased to introduce Ticket Audit Logs to enhance your ticket management experience. You can start using this feature later this week using the steps … Continue reading →

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MSP Manager update: Full conversation history in notifications

Posted on July 3, 2024 by Chris Dunsmore

We are delighted to announce another highly requested feature is being released in the coming days to MSP Manager. With this latest release you can now choose to include the full conversation history inside notifications. Response history inside tickets helps … Continue reading →

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MSP Manager: New Restore Deleted Tickets Widget

Posted on February 23, 2024 by Chris Dunsmore

We are delighted to announce we have started rolling out the heavily-requested feature of restoring tickets that have previously been deleted. In this first release, we have added a new page and widget to the default helpdesk workspace From here … Continue reading →

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MSP Manager Security Update

Posted on February 13, 2024 by Chris Dunsmore

We have released a security update to MSP Manager, which resolves an issue within the HTML templates. We do not anticipate any impact to your current templates; however, as a precaution, we recommend checking your notification templates to ensure they … Continue reading →

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New Billing Engine in MSP Manager

Posted on November 22, 2023 by Chris Dunsmore

We are very pleased to announce a brand new Billing Engine in MSP Manager. The updates are designed to make completing your billing much easier and more efficient, saving you time in your busy day.

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API Keys for MSP Manager’s Public API & QBO Export Improvements

Posted on September 15, 2023 by Chris Dunsmore

MSP Manager now allows for API Key Generation & Authentication for our Public API. This is an alternative to a username and password. It is a more secure method of authentication and does not require a dedicated MSP Manager user … Continue reading →

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