MSP Manager now integrates with Adlumin MDR/XDR to help MSPs align service desk and security operations through a connected ticketing workflow.
This integration allows security‑driven tickets created in Adlumin to flow into MSP Manager, while keeping ticket updates synchronized between both platforms. MSP technicians and SOC teams gain shared visibility into incident progress, reducing manual effort and improving collaboration.
Key benefits
- Connected security and service desk workflows: Tickets created in Adlumin are automatically created in MSP Manager, allowing MSP technicians to manage security incidents directly from their service desk.
- Bi‑directional ticket updates: Once a ticket exists, updates such as status changes, priority updates, comments, and attachments stay synchronized between MSP Manager and Adlumin.
- Reduced manual effort: Automatic synchronization removes the need for manual copying of ticket information between systems.
- Improved SOC and MSP collaboration: SOC analysts and MSP technicians can collaborate using shared ticket context, improving communication and reducing back‑and‑forth.
- Faster and more confident incident response: With better visibility and fewer handoffs, MSPs can respond to security incidents more quickly and with greater confidence.
What syncs between MSP Manager and Adlumin
The integration supports synchronization of key ticket information as follows:
Ticket creation
- Tickets created in Adlumin are created in MSP Manager
- Tickets created or deleted in MSP Manager are not reflected in Adlumin
Ticket updates (bi‑directional)
- Ticket status changes
- Priority changes
- Public comments added in either platform
- Attachments associated with ticket activity
This approach ensures both platforms remain aligned while preserving each system’s intended workflows.s.
How it works
The integration uses secure, webhook‑based communication to exchange ticket updates between MSP ManagThe integration uses secure, webhook‑based communication to exchange ticket data between MSP Manager and Adlumin.
MSPs configure the integration directly in MSP Manager, where they can:
- Enable the Adlumin integration
- Map ticket fields between systems
- Control how ticket updates flow between MSP Manager and Adlumin
Once configured, ticket updates are synchronized in near real time.
Who this is for
- MSPs using MSP Manager as their service desk
- MSPs using Adlumin MDR/XDR for security monitoring and response
- Teams looking to reduce manual ticket handling and improve SOC visibility
How to get started
For detailed configuration steps, refer to the MSP Manager documentation: