Take Control Standalone Windows Agent 7.00.27

Posted on November 5, 2021 by troelshrdk

Now available, please find the consolidated view of the releases for Standalone Take Control version 7.00.27 available for Windows.

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Advance Notice: N-central Microsoft Intune Update

Posted on November 4, 2021 by carlagajdecki

Please be advised we will be releasing an update for N-central Microsoft Intune users the week of November 8th. No end user interaction is required. This is a cloud service change only and will not impact N-central or the agents. This update contains the following fixes detailed below.

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ADVANCE NOTICE: EDR Windows and Mac Agent Update

Posted on October 29, 2021 by carlagajdecki

We are pleased to announce that Wednesday, November 3, the Endpoint Detection and Response (EDR) product will be releasing new agents for both Windows and Mac. The Windows agent will see an update to 21.6 SP2 (21.6.5.1072) and the Mac agent will see an update to 21.5 SP1 (21.5.4.5860). We strongly recommend upgrading these agents as soon as possible to provide the maximum level of protection available.

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Advanced Notice: N-central Microsoft Intune Update

Posted on October 28, 2021 by carlagajdecki

Please be advised we will be releasing an update for N-central Microsoft Intune users today. No downtime is required, and no end user interaction is required. This is a cloud service change only and will not impact N-central or the agents. This update restores the ability to see the N-central Windows Agent app in the Intune Portal.

Maintenance Window:  5:00 PM GMT-5:30 PM GMT (1:00 PM EST- 1:30 PM EST)

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N-able RMM: Mac Agent GA Update

Posted on October 28, 2021 by brianmackie

We are pleased to let you know that Mac Agent v3.8.0 has been promoted to be the new Generally Available (GA) agent. See the previous post for full details.

Agent 3.8.0 is required for compatibility with macOS Monterey. Many add-on features to the Agent such as Take Control and Backup Documents may not be fully compatible with macOS Monterey until sometime in November. Managed Antivirus should not be installed under Monterey until the November update.

Mac Agent v3.8.0 GA  
FEATURE: macOS v12 ‘Monterey’ support  
FEATURE: Dependency on builtin macOS python2 eliminated, python3 bundled with the Agent  
UPDATE: Certificate changed to “N-able Technologies Inc.”  
UPDATE: TeamViewer and MDMHelper feature versions upgraded  
BUGFIX: Resolves an issue when Agent has communication troubles with Take Control  
BUGFIX: Small Monterey compatibility fixes
KNOWN ISSUE: the configuration profile pushed by Apple Device Management to grant macOS Full Disk Access and Accessibility permissions to Agent 3.8.0 will not function properly until a future update. Workarounds include manually granting permissions on device, or we can provide a profile to be added to your Profile Library.

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Patch Management Engine (PME) Released

Posted on October 27, 2021 by Chris Dunsmore

As first announced on 21st October we are pleased to advise that the latest version of PME has now been released.

This version of PME has a number of improvements and bug fixes with the most noteworthy below:

  • Ensures an applications install date is not populated by the release date when application does not log an install date.
  • Allow PME for RMM to handle select patches as manual approval only.
  • Update to lastpatchscan.xml to include applicationid
  • Improved logging of “CU – Certificate verification failed, untrusted file” to include why it failed.

Final engine version numbers are as below

ApplicationVersion Number
PME2.3.0.5120
MSPPlatform2.3.0.5025
PME.Diagnostics2.2.0.5022 (no changes)
PME.ThirdPartyPatch2.2.0.5022 (no changes)

Initial post: https://status.n-able.com/2021/10/21/patch-management-engine-pme-release-coming-soon-2/

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Advance Notice: RMM Ecosystem Update for Integrated EDR Users

Posted on October 26, 2021 by carlagajdecki

Please be advised our integrated EDR users can expect to see an update to the RMM Ecosystem Service. This update will take place throughout the regions between November 1st to November 4th.  The full maintenance window schedule, optimizations and bug fixes follow below:

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Patch Management Engine (PME) Release –  Coming Soon

Posted on October 21, 2021 by Chris Dunsmore

We’re pleased to announce that the upcoming release of PME v2.3.x has been provisionally scheduled for October 27th subject to passing quality testing. This version of PME has a number of improvements and bug fixes with the most noteworthy below:

  • Ensures an applications install date is not populated by the release date when application does not log an install date.
  • Allow PME for RMM to handle select patches as manual approval only.
  • Update to lastpatchscan.xml to include applicationid
  • Improved logging of “CU – Certificate verification failed, untrusted file” to include why it failed.

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Advance Notice: Ecosystem Agent 2.2.1 scheduled for Wednesday October 20th for RMM

Posted on October 15, 2021 by carlagajdecki

Please be advised RMM Integrated EDR users can expect to see a new Ecosystem agent (version 2.2.1) installed on Wednesday Oct 20th. It may take up to 4 hours to appear in your dashboard. This release brings in general improvements including a new N-able certificate for the Ecosystem Agent.

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N-able Backup Release 21.10

Posted on October 12, 2021 by Eric Harless

We are pleased to announce the availability of N-ableTM Backup Release 21.10, bringing a new reporting option, several user interface and usability improvements, as well as support for new versions of Windows and Windows Server. We have also begun rolling out a new in-app authentication method for enhanced security.

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