We are delighted to announce the latest release of DMA is bringing you a new device drill down view, providing new information and paving the way for various future enhancements.
In this first release, going live later today, devices are now clickable from the devices view:
Once drilled down the new device level screen will provide both asset information and device configuration information specific to that device along with tabs and commands for that device only.
In future releases we plan to enhance both this and the devices view with more information, widgets and features like Filevault and lock/locate.
Benefits and goals of device drill down:
Device asset information
Device configuration information
Device level profile views
Device focused commands + command logs
Posted inN-central, N-sight|Comments Off on Apple DMA: New device drill down view
We are pleased to announce that Monday, July 8th the Endpoint Detection and Response (EDR) product will be releasing updated macOS and Linux 24.1 Agents for the following consoles:
We strongly recommend upgrading to these agents as soon as possible to provide the maximum level of protection available. If you are using Automation Manager Policies (AMP) please be sure to update those to the latest available agent.
We are delighted to announce another highly requested feature is being released in the coming days to MSP Manager.
With this latest release you can now choose to include the full conversation history inside notifications.
Response history inside tickets helps provide a comprehensive record of all communications and actions related to a particular issue. This helps ensure transparency, accountability, and continuity, as anyone viewing the ticket can quickly understand its context, the steps taken, and any resolutions or ongoing issues. Additionally, it facilitates better customer service by allowing support agents to build on previous interactions without needing the customer to repeat information.
Depending on how you want it configured, this can be set by default within the ticket preferences tab to always show or can be set to show when selected inside a ticket
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We’re pleased to announce an upcoming release for N-able Risk Intelligence, scheduled for delivery starting from Tuesday, July 9, 2024. This update focuses on bug fixes and performance enhancements to ensure a smoother and more reliable user experience.
Bug fixes:
NCIP-6457 – Risk Intelligence API – Get Report Templates
Release Schedule:
N-able Risk Intelligence (standalone) Europe – Tuesday July 9, 2024, between 8:00 am and 9:00 am UTC
N-able Risk Intelligence (standalone) APAC and US – Wednesday July 10, 2024, between 8:00 am and 9:00 am UTC
N-able Risk Intelligence (integrated into N-sight RMM) all regions – Thursday July 11, 2024, between 8:00 am and 9:00 am UTC
We don’t expect any downtime or any impact on service performance.
In alignment with our commitment to transparency and trust, N-able published two CVEs for vulnerabilities within N-able N-central.
CVE-2024-28200 details how the N-central server is vulnerable to an authentication bypass of the user interface. This vulnerability is present in all deployments of N-central prior to 2024.2.
CVE-2024-28200 was addressed in N-central 2023.9 HF1 and N-central 2024.3, was discovered through internal N-central source code review, and N-able has not observed any exploitation in the wild.
CVE-2024-5322, addressed in N-central 2024.3, details how the N-central server is vulnerable to session rebinding of already authenticated users when using Entra SSO, which can lead to authentication bypass. This vulnerability is present in all Entra-supported deployments of N-central prior to 2024.3
CVE-2024-5322was discovered through internal N-central source code review and N-able has not observed any exploitation in the wild.
N-able is committed to maintaining the highest standards of trust and transparency. In line with this commitment, we are proactively releasing these CVEs for our product to ensure our customers are fully informed and can take necessary actions to secure their systems.
This month our focus has remained largely on our mobile app and continuing stability improvements and quality of Life improvements, including an update to our integration sync warning section, this section will now highlight the documents that failed to sync and provide options to remediate.
We are working on a New Mobile app with UI improvements and New Features this release lays a foundation for continual improvements to have your voice heard please fill out our survey and have a chance to win! Feature Survey
we would love to get your feedback to help us better understand what you prioritize
You asked for it, and we delivered! We are happy to announce that partners now can schedule Standby Image first restores. We also automated the addition of antivirus exclusions to Microsoft Defender on the Recovery Location for One-Time Restores. Finally, we made several fixes and enhancements to Continuity and Cloud-to-Cloud and added support for new Linux versions.
We are pleased to let you know that we have released several updates to N-sight, including new out-of-the-box Automated Tasks for Apple, more asset data and filtering options in the Asset Inventory view for inventory reports and custom device lists, a new Windows RC agent, plus an update to VSS Monitoring as part of the EDR service. Here are all the details…
OS Install Date in Asset Inventory
Now you can see an “OS Install Date” column in the Asset Inventory view, so it’s easy to see when the OS upgrade was deployed. We will soon be enhancing this further with a date filter option (which will be added all the date columns) so you can start to specify time frames as part of filtering for device sets.
Filter Builder Now Supports ‘OR’ Queries
The Asset Inventory view’s search function has been enhanced with Boolean ‘OR’ and ‘NOT’ functionality. It means you can produce more targeted lists of assets. It also now offers the ability to group filter options together for even further refinement. We’ll be enhancing our KB articles to assist with the more advanced Filter Builder functionality, in the meantime please have a play and share any feedback you may have.
The June release of N-central in 2024 is packed with updates to help our partners stay secure as well as get the most out of N-central in their daily operations. From the improvements to performance, enhanced usability in multiple areas, Device Management for Apple at the Customer level, and continuing to expand our growing set of REST API’s.
Security Enhancements
This update includes a critical security fix. The details of this fix will be outlined on July 3rd, 2024, in CVE-2024-28200 and CVE-2024-5322. We encourage all partners to upgrade to this version as soon as possible.
REST API Endpoint Additions
There are several new REST API endpoints included in 2024.3:
Create Device Access Group
Create Org Unit Access Group
Custom Device Property Modify
Custom Org Property Modify
Create SO
Create Customer
Create Site
Get User Role by role ID
Add User Role
Device List by OrgUnitID
Users List
After upgrading to 2024.3, you can view the updated list of REST API endpoints by navigating to your Swagger Documentation page located at https://Your_FQDN/api-explorer/. Note that new endpoints are initially released in a preview state so they will have ‘Preview’ prepended to the endpoint description.
Device Management for Apple Updates
N-central continues to improve the DMA feature set with the following additions:
Improved overall UI view and terminologies for Mac devices
Two new columns in Mobile Device view (‘Status’ to show still enrolled, ‘Managed By’ to show if it’s DMA or Old MDM)
OS Update monitor: Added a new monitoring service to detect whether new OS updates are available for a device
Symlink to allow download of latest Mac Agent without needing to know the version for improved use within custom scripting
DMA added at Customer level: DMA is currently tied to the SO level, this version now allows you to deploy and manage at the customer level.
Usability Improvements
N-central continues to introduce more usability improvements in our latest release with some notable mentions:
Add Device count to service template ‘Associated Devices’ table
Add search bar to Dashboard Filters
Split Password Status and Last Reset Date into two separate columns in Domain User Management
Additional Device Class “Servers – Linux” support for AMP based services
Add Serial Number column to All Devices and Active Issues views
Performance Improvements
This Release includes many server performance improvements around Submit queue processing, API response times, and more! The end result is less errors, lower CPU utilization, improved load times on the All Devices screen and better all around performance. See for yourself with some real world examples!
Analytics Updates
Analytics in 2024.3 comes with a ton of fixes, with a focus on UI, performance, and most importantly ensuring data is properly sent to the analytics warehouse so that reports will accurately generate with the essential data our partners need within their dashboards. But wait, there’s more:
New Data Domains in Analytics Direct Data Access
In the last few weeks several new data domains have been made available to users of Direct Data Access allowing for more N-central insights by either querying the data directly or connecting it to your own BI tool.
Some highlighted use cases to report on include:
Last agent check-in by device
Last logged in user by device
OS version by device
AV Status and product by device
CPU Core count by server
Managed devices by OS
The new domains cover data related to:
Antivirus Status and Threats
Device Logins
Firewall Incidents
Network Bandwidth traffic
Patch Compliance
Remote Access
Usage
Learn more about the schemas, table relationships and get started with basic SQL for each here. The data dictionary has been updated to reflect the changes as well.
New Integrations added:
N-central continues to expand on its its N-able Ecoverse vision to be open and unify common technologies that our partners are using today. Since the previous release of N-central we are proud to announce 3 new integration partners:
DeskDay – CSA (Conversational Service Automation) is a unified next-gen PSA with built-in customer ticketing apps for MS Teams, Mobile, and Desktop. Click here to learn more.
Pixm – Pixm stops phishing attempts at the point-of-click in the browser with effortless computer vision AI and catches the stealthiest spearphishing campaigns when they are clicked through email, Slack, Teams, SMS, and QR codes. Click to learn more.
Hudu – Hudu Technologies, Inc., the Modern IT documentation software, provides MSPs a centralized platform to organize and manage standard operating procedures, devices, passwords, IT infrastructure, and more. By integrating with N‑able’s products, you can map, manage, and relate everything you need in one place. Click to learn more.
In addition:
In addition to the feature enhancements, there are many exciting fixes in this build, including nearly 30 partner reported bug fixes and 90 overall bug fixes. These changes encompass improvements in performance, EDR, Analytics, Patching and more! Be sure to review the full list of included updates below for more details. Detailed Release Notes
Posted inN-central|Comments Off on Announcing the GA of N-central 2024.3
Coming this week, we are delighted to announce the release of one of our most requested features: Custom Work Types.
Custom work types allow you to tailor your work time to how you interact with your customers.
A new custom work type creation area has been created, and newly created work types will automatically be available within the type of work drop down within a ticket based on the criteria created.
Key Highlights of the Custom Work Types Feature:
Tailored Work Categories: You can now define and create custom work types that align precisely with their unique service offerings and operational needs. This ensures that every task is categorized accurately, improving overall task management.
Enhanced Organization: By customizing work types, teams can better organize and prioritize their workload. This new feature supports a more structured approach to task management, making it easier to track progress and meet deadlines.
Streamlined Processes: Custom work types enable a more streamlined workflow by reducing the time spent on categorizing tasks and allowing for quicker, more accurate assignment of work. This leads to increased productivity and faster service delivery.
Detailed Reporting: Gain deeper insights into your operations with reports that can be filtered and analyzed based on custom work types. This granularity helps in identifying trends, optimizing resource allocation, and improving service strategies.
Coming Soon
Up next we have full audit trails within tickets going live in to preview within the next couple of weeks and full conversation threads within notifications.
Posted inN-sight|Comments Off on MSP Manager Update: Custom Work Types
N-able considers various features and functionality prior to any final generally available release. As such, comments given in this forum are not (nor should they be interpreted to be) a commitment from N-able that it will deliver any specific feature or, if it delivers such feature, any time frame when that feature will be delivered. N-able is always trying to improve and enhance its products. All discussions herein are based upon product team current interests, and product team plans and priorities can change at any time.
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