Coming this week, we are delighted to announce the release of one of our most requested features: Custom Work Types.

Custom work types allow you to tailor your work time to how you interact with your customers.


A new custom work type creation area has been created, and newly created work types will automatically be available within the type of work drop down within a ticket based on the criteria created.

Key Highlights of the Custom Work Types Feature:

• Tailored Work Categories: You can now define and create custom work types that align precisely with their unique service offerings and operational needs. This ensures that every task is categorized accurately, improving overall task management.
  
  
• Enhanced Organization: By customizing work types, teams can better organize and prioritize their workload. This new feature supports a more structured approach to task management, making it easier to track progress and meet deadlines.
  
  
• Streamlined Processes: Custom work types enable a more streamlined workflow by reducing the time spent on categorizing tasks and allowing for quicker, more accurate assignment of work. This leads to increased productivity and faster service delivery.
  
  
• Detailed Reporting: Gain deeper insights into your operations with reports that can be filtered and analyzed based on custom work types. This granularity helps in identifying trends, optimizing resource allocation, and improving service strategies.

Coming Soon

Up next we have full audit trails within tickets going live in to preview within the next couple of weeks and full conversation threads within notifications.