Introducing Cove 24.8

Posted on August 20, 2024 by Eric Harless

With version 24.8, the Cove Data Protection team is happy to announce general availability of a newly enhanced backup retention model designed to make long-term retention policy management easier and more transparent. We’re also introducing enhancements to the Cove UI, to Microsoft 365 protection, and to our Continuity features.

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Risk Intelligence 8.1

Posted on August 19, 2024 by Daniel Sylvester

We’re pleased to announce an upcoming release for N-able Risk Intelligence, scheduled for delivery starting from Tuesday, August 20, 2024. We transitioned the Risk Intelligence email delivery system from AWS SES (Amazon Web Services Simple Email Service) to N-able MailAssure and addressed multiple customer issues in this release.

Bug fixes:

  • NCIP-7096 – Can’t create a new customer if using branding
  • NCIP-7311 – Error when trying to get report template from /report_template/id.json

Release Schedule:

We don’t expect any downtime or any impact on service performance.

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Cloud Commander adds Tenant level settings visibility with management coming soon

Posted on August 9, 2024 by Joe Kern

Tenant Management is a crucial capability that MSPs and CSPs need to help protect their infrastructure, users, and data. Helping to enforce the policies and best practices for creating a compliant and resilient environment for their clients. As with all security practices, it all starts with visibility, and ensuring a proper window into configurations and settings across your tenants to better take the correct actions needed.

In this first release of tenant management inside Cloud Commander, we will focus on visibility, with the ability to act in later releases.

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Announcing the GA of N-central 2024.4

Posted on August 8, 2024 by Matt Miller

N-central 2024.4.0.11

Detailed Release Notes

Download link (login required)

What’s New in N-central 2024.4 

N-central 2024.4 contains a massive backend enhancement to drive the N-able Ecoverse vision. Setting the foundations of cloud native architecture to seamlessly deliver new capabilities at a faster velocity. Additionally, you will find updates for new API’s and Analytics data models. As always more performance and hardening to make your experience even better.

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Release Take Control – Windows Console 7.50.12

Posted on August 8, 2024 by Júlio Barbas

Windows Console 7.50.12 – Support Toolkit Feature Added

The Support Toolkit feature in Take Control Standalone is designed to enhance the efficiency and effectiveness of technicians by providing a centralized location for storing and accessing scripts, applications, and other essential files. This feature allows technicians to quickly resolve issues by having all necessary tools readily available during remote sessions.

Key Features

  • Centralized Storage: A dedicated toolbox where technicians can store scripts, applications, and other files needed for troubleshooting and resolving issues.
  • Easy Access: While connected to a remote machine, technicians can easily access and use items from the toolbox, streamlining the problem-solving process.

Benefits

  • Increased Efficiency: Reduces the time spent searching for and transferring files during a remote session, allowing technicians to focus on resolving issues.
  • Improved Productivity: Having all necessary tools in one place enhances the technician’s ability to quickly address and fix problems, improving overall productivity.
  • Enhanced Support Quality: Ensures that technicians are well-equipped with the right tools at all times, leading to more effective and reliable support for end-users.

This new feature significantly enhances the capabilities of the Windows Console, making remote troubleshooting and system management more efficient and user-friendly.

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Windows (Version 7.50.09) and Mac (Version 6.00.59) Agents

Posted on August 8, 2024 by Júlio Barbas

Windows Agent (Version 7.50.09) – New Features and Enhancements: 

Support for Agent Configuration Template: 

    • It is now possible to create and deploy Agent Configuration Templates into Device Groups. This new functionality, available from the Admin Area, makes it much easier to manage Agent configurations. 
    • Added functionality to prevent Agent permissions from being changed on Devices that are part of a group which has a Configuration Template applied. In that case, an error message will be displayed if settings are attempted to be changed locally.  

    Submit Feedback with Logs: 

      • Agent support for a new option at the Windows Viewer, available in the top-right (Preferences) menu, which allows the Technician to send local and remote logs with the click of a button. This is particularly useful to help us to support our Customers, as we will be getting all the relevant information along with the context related to any issue that is experienced by the Partners. 

      Session Approval Options: 

        • Implemented a new option to set different session approval actions when the remote Device is locked, or no user is logged in. 

        Mac Agent (Version 6.00.59) – New Features and Enhancements: 

        Support for Agent Configuration Template: 

          • It is now possible to create and deploy Agent Configuration Templates into Device Groups. This new functionality, available from the Admin Area, makes it much easier to manage Agent configurations. 
          • Added functionality to prevent Agent permissions from being changed on Devices that are part of a group which has a Configuration Template applied. In that case, an error message will be displayed if settings are attempted to be changed locally. 
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          Advance Notice: N-sight Managed Antivirus (MAV-BD) Scheduled Maintenance Window – APAC Region

          Posted on August 2, 2024 by carlagajdecki

          Please be advised of an upcoming 4-hour Maintenance window for N-sight Managed Antivirus (MAV-BD) for the APAC region on Wednesday August 7th for infrastructure updates. During this Maintenance window, you can expect intermittent outages in the N-sight dashboard. Please see below for full details of the dates/times and what to expect.

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          Web Protection: Scheduled Maintenance starting Tuesday August 6th

          Posted on August 2, 2024 by carlagajdecki

          Please note that starting Tuesday August 6th we will be publishing an update for Web Protection. This release will be in place across all regions by Thursday August 8th bringing a new Web Protection Agent (5.36.2). A reboot is not expected for this Agent update.

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          N-able Cloud Commander Adds Windows 365 Management

          Posted on August 1, 2024 by Joe Kern

          We’re excited to announce a significant update to N-able Cloud Commander, focusing on enhancing Windows 365 management capabilities. As a cloud-based service that delivers a virtualized Windows experience, Windows 365 is a game-changer for MSPs looking for standardized, scalable endpoint management, particularly for remote and contract workers. This latest release, part of our strategic partnership with Microsoft, brings a suite of powerful features designed to make Windows 365 more accessible and manageable for MSPs. With this release N-able Cloud Commander can now provide MSP’s a single place to manage their Azure Virtual Machines & Azure Virtual Desktop session hosts, Windows 365 Cloud PCs, and Intune devices.

          Comprehensive License, User, and Device Information for Windows 365

          • View & Assign Microsoft 365 User Licensing: Our new license view lets you manage all Microsoft 365 user licenses, including Windows 365 Enterprise. This streamlined interface allows you to see and assign licenses efficiently.
          • Execute Basic Windows 365 VM Tasks: Perform essential tasks like rebooting, renaming, refreshing, and re-provisioning Windows 365 VMs directly from Cloud Commander.

          Advanced License Management for Windows 365

          • New License Management Screen: This feature enables partners to see all their Microsoft 365 Cloud licenses in one place. You can quickly view the number of licenses in various assignment phases—purchased, usable, in use, and not in use—and assign licenses with ease.
          • Frontline Work Licenses Visibility: While these licenses are not assigned to users, they are displayed to provide a comprehensive view of tenant licenses, aiding in license cost management.

          Enhanced Exchange Management for L1 Technicians

          Exchange Management automation for L1 technicians is expanded with new capabilities, including:

          • Converting user mailboxes to shared mailboxes and vice versa.
          • Setting forwarding options.
          • Hiding/Showing mailboxes in the Global Address List (GAL).
          • Managing delegation/permissions (send as, send on behalf of, read access, full access).
          • Viewing and amending mailbox details (Display Name, Email Address, Alias, and Organization).
          • Deleting shared mailboxes.

          Streamlined Onboarding Wizard

          Our goal is to make onboarding into Cloud Commander as smooth and self-sufficient as possible. The new onboarding wizard, equipped with enhanced error logging and handling, is a significant step towards this objective.

          What is coming next?

          In the coming weeks we should see the final release of additional Microsoft Teams automations for L1 technicians as well as the ability to add NON-CSP managed tenants that partners are responsible for along side the CSP account tenants.

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          New data models in N-central Analytics Direct Data Access

          Posted on July 31, 2024 by Ingrid Nylander

          We’re happy to share that new data domains are available in Direct Data Access for N-central Analytics.

          Seven fact tables for the following data domains are available to use with new and previously released dimension tables:

          Examples of insights that can be made with this data include:

          • Last time a device was rebooted (combine with Device Logon domain to add insights related to the last user)
          • Total capacity (combine with Utilization domain for insights on capacity left)
          • Incidents over time by customer and device

          On top of the new domains, a new column – Patch_Status – has been added to the Fact_Patch_Lifecycle table to group patches into the high-level patch lifecycle stages used in the Patch Compliance dashboard. The lifecycle stages are described here.

          The Data Dictionary where table content is described in more detail has been updated.

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