Author Archives: Chris Dunsmore

Patch Management Updates (PME + DB)

Posted on August 30, 2023 by Chris Dunsmore

We are delighted to announce 2 new upcoming feature updates that require small updates to the patch management engine (PME) and our database. Earlier in the year devices registered within Intune were struggling to initiate patches from within Intune if … Continue reading →

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MSP Manager Scheduling & New Ticket Editor Improvements

Posted on August 24, 2023 by Chris Dunsmore

We are happy to report several improvements to Scheduling in MSP Manager as well as some fixes for feedback provided on our New Ticket Editor.

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New Ticket Editor in MSP Manager

Posted on July 24, 2023 by Chris Dunsmore

We are very pleased to report that MSP Manager’s ticket editor has undergone a major facelift! The new editor makes much better use of overall screen real estate as well as providing some new and exciting features.

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Patch Management: Offline Detection and Install Improvements

Posted on July 24, 2023 by Chris Dunsmore

We are delighted to announce that devices using offline patching will now receive the last 3 months’ worth of Security Monthly Quality Rollups. This will be particularly beneficial for those who require approval delays that overlap with the next month’s … Continue reading →

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Third-Party Patch Engine 2.10.1 GA

Posted on July 20, 2023 by Chris Dunsmore

A new version of our Third Party Patch Engine is scheduled to be released within the next 24 hours. This version is a smaller release that resolves a number of issues including the following 2 customer raised issues. PMCM-4663 – “[PME007] … Continue reading →

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Associating Assets to Contacts in MSP Manager

Posted on July 11, 2023 by Chris Dunsmore

We are happy to announce new functionality in MSP Manager – Associating Assets to Contacts. With this feature, technicians will find it much easier to locate asset details for tickets raised by an end user. You can select multiple assets … Continue reading →

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Third-Party Patch Engine (TPP) v2.10.1RC

Posted on June 30, 2023 by Chris Dunsmore

A new version of our Third Party Patch Engine is scheduled to be released wc 3rd of July. As this will be a release candidate version you must be on N-central v2022.8 or above and select the below option in … Continue reading →

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MSP Manager Chat Transcript in Tickets

Posted on May 3, 2023 by Chris Dunsmore

We would like to share a few recent updates to MSP Manager – Chat Transcript in Tickets and a couple of Customer Portal enhancements.

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MSP Manager Archived Tickets Improvements and more

Posted on April 14, 2023 by Chris Dunsmore

We are pleased to share some updates recently introduced in MSP Manager which will help in-product performance as well as reducing friction when adding contacts in your MSPM company. Archive Tickets improvements and support for contact emails in multiple MSPM … Continue reading →

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Patch Management Engine (PME) v2.10GA

Posted on April 13, 2023 by Chris Dunsmore

We are delighted to announce a new Patch Management Engine is scheduled to be released within the next few hours. This release focuses on improving your overall patch experience by making improvements to how we handle 2 common device-level problems. … Continue reading →

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