Author Archives: Chris Dunsmore

MSP Manager: New Restore Deleted Tickets Widget

Posted on February 23, 2024 by Chris Dunsmore

We are delighted to announce we have started rolling out the heavily-requested feature of restoring tickets that have previously been deleted. In this first release, we have added a new page and widget to the default helpdesk workspace From here … Continue reading →

Posted in MSP Manager | Comments Off on MSP Manager: New Restore Deleted Tickets Widget

Patch Management PME 2.10.4RC

Posted on February 20, 2024 by Chris Dunsmore

We are pleased to announce a new version of PME has been released to RC. This build has been released for the CVSS scoring release within N-central 24.1, however does contain some other improvements within it. CVSS scoring update: PME … Continue reading →

Posted in N-central | Comments Off on Patch Management PME 2.10.4RC

MSP Manager Security Update

Posted on February 13, 2024 by Chris Dunsmore

We have released a security update to MSP Manager, which resolves an issue within the HTML templates. We do not anticipate any impact to your current templates; however, as a precaution, we recommend checking your notification templates to ensure they … Continue reading →

Posted in MSP Manager | Comments Off on MSP Manager Security Update

Patch Management: PME Update

Posted on December 13, 2023 by Chris Dunsmore

We are releasing a small update to PME to improve how we handle 2 specific scenarios. This will be available within the next 24 hours

Posted in N-central, N-sight | Comments Off on Patch Management: PME Update

Patch Management: PME Update

Posted on December 7, 2023 by Chris Dunsmore

We are releasing a small update to PME to improve how we handle 2 specific scenarios. This will be available as an RC build within the next 24 hours

Posted in N-central | Comments Off on Patch Management: PME Update

Patch Management: Support added for continued Server 2012 security updates

Posted on November 23, 2023 by Chris Dunsmore

We are delighted to announce we have manually added KB5017220 and KB5017221 to patch management.

Posted in N-central, N-sight | Comments Off on Patch Management: Support added for continued Server 2012 security updates

New Billing Engine in MSP Manager

Posted on November 22, 2023 by Chris Dunsmore

We are very pleased to announce a brand new Billing Engine in MSP Manager. The updates are designed to make completing your billing much easier and more efficient, saving you time in your busy day.

Posted in MSP Manager | Comments Off on New Billing Engine in MSP Manager

Patch Management Engine (PME) v2.10.2.5440RC

Posted on October 26, 2023 by Chris Dunsmore

A minor update to the Patch Management Engine is due to go live tonight as a release candidate. This minor update is to improve how we set a specific configuration in a file used for patch settings where devices with … Continue reading →

Posted in N-central | Comments Off on Patch Management Engine (PME) v2.10.2.5440RC

New Third Party Patch application: Datev – sicherheitspaket compact

Posted on October 16, 2023 by Chris Dunsmore

We are delighted to advise we have added the most requested additional application from our German users to Third Party Patch “Datev – sicherheitspaket compact” This application should be live later today.

Posted in N-central, N-sight | Comments Off on New Third Party Patch application: Datev – sicherheitspaket compact

API Keys for MSP Manager’s Public API & QBO Export Improvements

Posted on September 15, 2023 by Chris Dunsmore

MSP Manager now allows for API Key Generation & Authentication for our Public API. This is an alternative to a username and password. It is a more secure method of authentication and does not require a dedicated MSP Manager user … Continue reading →

Posted in MSP Manager | Comments Off on API Keys for MSP Manager’s Public API & QBO Export Improvements