Category Archives: Passportal

Apache Log4j Vulnerability – Updated 12 p.m. EST, December 15, 2021

Posted on December 10, 2021 by carlagajdecki

Updated 2:30 p.m. EST, December 20, 2021 The Apache Software Foundation (ASF) has rolled out another update – version 2.17.0 – for its Java-based open-source logging library Log4j to address a third security vulnerability first discovered December 10, 2021. In response, … Continue reading →

Posted in Cove Data Protection, Mail Assure, MSP Anywhere, N-central, Passportal, Risk Intelligence, Security Notices | Comments Off on Apache Log4j Vulnerability – Updated 12 p.m. EST, December 15, 2021

N-able Passportal Release Summary 12-01-2021

Posted on December 1, 2021 by troelshrdk

Please find the consolidated view of the 12/01/2021 release to the US region. We have temporarily disabled the quick navigation for the recent user activity for partners on our US cluster. You will still be able to access this information … Continue reading →

Posted in Passportal | Comments Off on N-able Passportal Release Summary 12-01-2021

N-able Passportal Release Summary 11-24-2021

Posted on November 25, 2021 by troelshrdk

We are happy to announce the release of editable column headers for N-able Passportal. This new feature will bring improvement to functionality and UI enhancements for improved ease of use. Please find the consolidated view of the releases for Passportal … Continue reading →

Posted in Passportal | Tagged , , , , | Comments Off on N-able Passportal Release Summary 11-24-2021

Passportal Performance Update 11-18-2021

Posted on November 18, 2021 by troelshrdk

N-able™ Passportal™ experienced degraded service and timeouts during a release window Wednesday, November 17 and Thursday, November 18 on our US Cluster. On November 17 the N-able DevOps team identified a proxy configuration error causing increased load times and timeouts starting … Continue reading →

Posted in Passportal | Comments Off on Passportal Performance Update 11-18-2021

Passportal Release Summary and Performance Update 11-12-2021

Posted on November 12, 2021 by troelshrdk

Please find the consolidated view of the releases for Passportal – these have gone out over the past weeks to: improve our performance ensure a more reliable service continuously improve the experience for our partners/users Please find the detailed summary … Continue reading →

Posted in Passportal | Tagged | Comments Off on Passportal Release Summary and Performance Update 11-12-2021

Passportal Outage Update

Posted on October 8, 2021 by troelshrdk

The U.S. Passportal system remains stable and available since October 6 at approximately 9 am ET, and all business-critical features are performing normally. Please keep in mind that this outage is directly linked to performance and availability and is not … Continue reading →

Posted in Passportal | Comments Off on Passportal Outage Update

Passportal Outage Update

Posted on October 7, 2021 by troelshrdk

Passportal has remained stable since approximately 8:50 AM ET 10/6 and functionality is restored. We are continuing to monitor to help optimize performance and stability. We will keep you updated via our: Uptime page Status blog Please keep in mind that … Continue reading →

Posted in Passportal | Comments Off on Passportal Outage Update

Passportal Outage Update

Posted on October 6, 2021 by troelshrdk

Passportal continues to remain stable.  We have implemented four improvements to the system to address performance and stability and continue to monitor.  Details on the improvements can be found at https://success.n-able.com/forum-topic/X0TO1T000000OakFWAS/ We are continuing to monitor and analyze system performance and … Continue reading →

Posted in Passportal | Comments Off on Passportal Outage Update

Passportal Outage Update

Posted on October 6, 2021 by troelshrdk

The U.S. Passportal system remains stable and available. All business-critical features are performing normally. We took measures to temporarily pause long-running scripts and disable non-essential integrations in order to boost capacity. These changes should not impact normal operations. In addition, … Continue reading →

Posted in Passportal | Comments Off on Passportal Outage Update

Passportal Outage Update

Posted on October 6, 2021 by troelshrdk

As of approximately 7 pm ET on October 5, the U.S. Passportal system was stabilized and available. We, unfortunately, experienced an additional outage this morning from approximately 8-8:40 am ET. While the system is currently stable, we are continuing to … Continue reading →

Posted in Passportal | Comments Off on Passportal Outage Update