Category Archives: Cove Data Protection service updates

Wi-Fi Security Compromise:

Posted on October 16, 2017 by Eric Harless

Researchers have detected a vulnerability through which Wi-Fi Protected Access II (WPA2) handshake traffic can be manipulated to induce nonce and session key re-use, resulting in key re-installation by a wireless access point (AP) or client.

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Solarwinds Backup: Scheduled Maintenance, Thursday 28th September

Posted on September 28, 2017 by Eric Harless

We will be performing a Cloud Service restart to update our Management Server infrastructure to version 17.9 on Thursday, 28th September.

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MSP Backup & Recovery: Scheduled Maintenance, Tuesday 27th June

Posted on June 27, 2017 by Eric Harless

We will be performing an upgrade to our Cloud Service and Management Server hardware on Tuesday, 27 June.

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MSP Backup & Recovery: Scheduled Maintenance, Thursday 25th May

Posted on May 24, 2017 by Eric Harless

We will be performing a Cloud Service restart to update our Management Server infrastructure to version 17.5 SP1 on Thursday, 25th May.

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MSP Backup & Recovery & MSP RMM: Scheduled Maintenance in Australia region, 25th April

Posted on April 21, 2017 by brianmackie

Our ISP partner in Sydney, Australia will be performing an upgrade of Ethernet transmission cards in the Optus network starting on Tuesday, 25th April. The work will affect the availability of the Backup and Restore options in MSP Backup & Recovery and … Continue reading →

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MSP Backup & Recovery and MSP RMM: Scheduled Maintenance in Australia region, 20th April

Posted on April 17, 2017 by brianmackie

Our ISP partner in Sydney, Australia, will be performing an optical fiber cable cut-over on Thursday, 20th April. The work will affect the availability of the Backup and Restore options in MSP Backup & Recovery and in the integrated version … Continue reading →

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UPDATE: MSP Backup & Recovery: ISP issue impacting backup connectivity: US West Coast

Posted on April 13, 2017 by Eric Harless

UPDATE: I would like to report that the connectivity issues appear to be resolved for the majority of the impacted devices. This has been an Extremely High Priority issue for us and our technicians have been working around the clock with … Continue reading →

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MSP Backup & Recovery: ISP issue impacting backup connectivity: US West Coast

Posted on April 11, 2017 by Eric Harless

Our technicians are currently investigating reports of slow or limited network connectivity for some backup devices pointing to storage nodes in our Los Angeles, California data center.  We believe the issue to be isolated to specific ISP segments along the … Continue reading →

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MSP Backup & Recovery: Scheduled Maintenance, 11th April

Posted on April 8, 2017 by Eric Harless

We will be performing a Cloud Service restart to update our Management Server infrastructure to version 17.4 on Tuesday, 11th April.  The work will affect the availability of the Web-based Backup & Disaster Recovery Console as well as the legacy Cloud … Continue reading →

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Tech Support: Telephone System: Resolved

Posted on November 24, 2016 by brianmackie

We have managed to resolve the partial telephone outage. It is now possible to call our Technical Support team via telephone. Thanks for your patience and our apologies for any inconvenience caused.  

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