Risk Intelligence 15.0

Posted on January 27, 2026 by sebastianantonescu

We’re pleased to announce an upcoming release for N-able Risk Intelligence, scheduled for delivery starting on Tuesday, February 3rd, 2026. 

This release is focused on correcting bugs in the UI, and upgrades to our back-end systems addressing several internal bugs and security related issues.

Key Changes:

  • Resolved issue with Data Discovery scan failing

Release Schedule:

  • N-able Risk Intelligence (standalone) Europe – Tuesday, February 3rd, 2026, between 14:30 and 17:00 UTC
  • N-able Risk Intelligence (standalone) APAC and US – Wednesday, February 4th, 2026, between 14:30 and 17:00 UTC
  • N-able Risk Intelligence (integrated into N-sight RMM) all regions – Thursday, February 5th, 2026, between 14:30 and 17:00 UTC

There may be brief moments of downtime during the maintenance windows, which may result in usability issues or errors within the application. After the maintenance windows, all operations should resume as normal.

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Passportal Live Chat – February, 2026

Posted on January 23, 2026 by dorinatoba

The Passportal Live Chat move to the N-ableMe platform has been postponed to February 13, 2026.

https://status.n-able.com/2026/01/09/passportal-live-chat-january-2026/

Important!

For a smooth transition, we recommend setting up your N-ableMe account in advance, if you haven’t done so already.

If you have an N-ableMe account and SSO enabled, you’ll be guided to the new chat experience when accessing Live Chat.

If you don’t already have an N-ableMe account, please contact Customer Care to have one set up:

  • Americas:1-855-679-0817
  • EMEA: +44 (0) 1382 309040
  • APAC: +61 (0)2 8412 4905

For further assistance, please reach out to your Customer Success Manager or contact Customer Care.

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Patch Management Engine (PME) 2.13.10 – Release Candidate (Updated)

Posted on January 23, 2026 by Júlio Barbas

An updated Release Candidate (RC) build of the Patch Management Engine is being made available to N-central assets configured to use the RC channel.

This update builds on the previous PME 2.13.10 RC and includes additional fixes to improve reliability and data correctness, particularly around Microsoft Cumulative Updates and patch classification.

Continue reading →
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Adlumin: New Detections – ESET (live Monday January 26th)

Posted on January 22, 2026 by carlagajdecki67b0ed0619

New out‑of‑the‑box detections will be made available starting Monday January 26th available for ESET telemetry, covering network security events and security‑relevant events across multiple severity levels:

  • ESET Network Security Event – Medium, High, Critical
  • ESET Security‑Relevant Event – Medium, High, Critical

These detections provide immediate visibility into ESET‑reported activity without requiring custom configuration

As always, we encourage you to refer to the release notes for the full and most up‑to‑date information.

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Release Take Control – Integrated Viewer 7.50.27

Posted on January 20, 2026 by Júlio Barbas

This release includes a targeted fix to improve remote printing functionality in the Integrated Windows Viewer.

Continue reading →
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Starting off 2026: New ESET Integration, Duo Upgrade PLUS Adlumin Breach Prevention becomes Adlumin Identity Threat Detection and Response (ITDR)

Posted on January 15, 2026 by carlagajdecki67b0ed0619

January brings to Adlumin a trio of improvements with a new data source integration welcoming ESET into the fold, we are also strengthening reliability through an SDK Upgrade for our Duo integration and last but not least Adlumin Breach Prevention for Microsoft 365 gets a clarity-focused rename as Adlumin Identity Threat Detection and Response (ITDR).

Continue reading →
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Release Take Control – Integrated Viewer 7.50.26

Posted on January 13, 2026 by Júlio Barbas

The latest Take Control – Integrated Viewer 7.50.26 update ensures full compatibility with recently updated Take Control agents, strengthens security with FIPS 140-3 compliant cryptography, and delivers improved stability. This release helps partners maintain compliance and seamless remote access.

Continue reading →
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N-central Mac Agent version 1.13.1

Posted on January 13, 2026 by Chris Dunsmore

Today we will be releasing an update to the N-central Mac agent, this release focuses on these improvements:

Network operation timeouts: Added timeout handling to prevent agent freezes during network operations.

Smarter error recovery: TLS/connection errors now trigger endpoint rotation while preserving the session, instead of forcing a full session reset.

Explicit failure handling: After repeated failures, the agent now logs clearly and performs a clean restart instead of running in a degraded state.

Enhanced logging: Better visibility into endpoint rotation attempts and failure scenarios.

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Patch Management Engine (PME) 2.13.10 – Release Candidate

Posted on January 12, 2026 by Júlio Barbas

A new Release Candidate (RC) version of the Patch Management Engine will be made available. This update will be available only to N-central assets configured to use the Release Candidate (RC) channel.

The General Availability (GA) release will follow once the RC is validated and may include additional fixes.

Continue reading →
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Passportal Live Chat – January, 2026

Posted on January 9, 2026 by dorinatoba

Starting January 25, 2026, Live Chat support will move to N-ableMe with a refreshed look and feel. We’ve upgraded the technology behind the scenes to make it more reliable, secure, and efficient – so you can get help faster and with fewer interruptions. You’ll also gain the ability to chat on existing open cases, giving you more flexibility when working with our support team.

To continue accessing Live Chat after the change, you’ll be guided to the new chat experience.

  • To access Live Chat from within Passportal, you’ll need to log in using Single Sign-On (SSO). This ensures a seamless redirect to N-ableMe for your support session.
  • If you don’t have SSO enabled, the next time you log in to Passportal to submit a ticket, you’ll be prompted to set it up and sign up for an N-ableMe account. This will allow you to log in to N-ableMe from within Passportal and continue to submit tickets seamlessly.

In case assistance is needed, please reach out to your Customer Success Manager or contact Customer Support by phone with any questions. 

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