SolarWinds RMM: Service Release with New Windows RC Agent

We’re pleased to let you know that we are releasing a new Windows RC Agent, v10.9.14, which is expected to be available in all territories by the end of the week.

The latest agent includes an update to the default threshold settings for the Performance Monitoring Checks when they are applied via the automated check detection scan. This is to help reduce unnecessary check failures due low out-of-the-box settings. For details on the new thresholds, check out this previous post.

In addition, the agent contains a couple of updates to Site Concentrator to address some issues to improve how it works with Patch Management. Note that to resolve a particular credentials issue, Site Concentrator will need to be disabled then re-enabled for the update to take effect. This is to make sure that the Agent receives the command to pass the Site Concentrator details to Patch Management. There’s also a bug fix to the ‘save and email screenshot’ option with the SysTray application.

Important: Make sure you update the GA agent version on all your devices regularly to take advantage of feature updates, bug fixes and security enhancements. Go to ‘Agent’ > ‘Agent Auto-update Settings’ to upgrade your devices.

Here are the release notes with the details…

Summary for Service Release
– Service Release with new Windows RC Agent
– RMM Console v2020.07.29
– Windows RC Agent v10.9.14

RMM Console v2020.07.29
BUGFIX: Ensure devices that are installed with the default Asset Tracking template are set to use the 60 minute check cycle
BUGFIX: Ensure north pane Notes column is empty if there are no Notes in the Notes tab

Windows Agent RC v10.9.14​
UPDATE: Apply improved thresholds for performance monitoring checks when running the check detection scan​
BUGFIX: Resolve issue with Site Concentrator credentials causing Patch Management downloads to fail​ – NOTE: Site Concentrator needs to be disabled then re-enabled for this fix to take effect
BUGFIX: Ensure devices with proxies configured before Patch Management is enabled pass the proxy info to PME​
BUGFIX: Resolve SysTray ‘save and email screenshot’ issue with ticketing systems​

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