We’re pleased to let you know that we’re in the process of rolling out this week’s RMM update to all territories. The release includes a new Windows RC Agent (v10.9.9), performance updates and bug fixes, an update for Patch Management, and an improvement to the Performance Monitoring Check for servers.

Patch Management Update

We’ve updated the workflow link on the Patch Management tab in the south pane so that going forward it takes you straight to the ‘Management Workflow’ option, instead of the legacy ‘Approval Policy’ dialog.

Here are a couple of screenshots that show you the enhancement:

• Select one or multiple patches for a device in the south pane:

• When you click the ‘Management Workflow’ button, it jumps you straight to the Management Workflow dialog with the patches already pre-selected:

This update is one of several improvements to the ‘Management Workflow’ dialog. Once complete, we plan to retire the old ‘Approval Policy’ dialog.

Improved Default Thresholds for Performance Monitoring Checks

Based on customer feedback, we’re pleased to release an update to the default thresholds of the performance monitoring check, so that the out-of-the-box settings make more sense and are less prone to failing the check unnecessarily. Note that this update only applies to newly installed checks going forward, it will not affect the current thresholds of existing checks.

For specific details of the old and new thresholds, please see the release notes section below. This update will be rolled out gradually to each of the RMM territories over the coming days.

Windows RC Agent 10.9.9

This week’s release also includes a new Windows RC Agent with updates to Patch Management, updated Kaspersky support in the Antivirus Update Check, and a TeamViewer agent update, after TeamViewer released a security patch that was applied retroactively to existing agents – please see release notes below for details.

Summary for Service Release
– Service release with Windows RC Agent
– RMM Console v2020.01.20
– New Windows RC Agent v10.9.9

RMM Console v2020.01.20
UPDATE: Improved out-of-the-box thresholds for new performance monitoring checks (* see below for details)
UPDATE: Managed Antivirus (MAV-BD) enhanced support for Bitdefender Legacy Operating Systems v6.4 update definition mechanism. This will only be applied to Windows XP and Windows Vista families, including corresponding embedded and server versions
BUGFIX: Patch Management Engine v1.1.9 to correct issue with feature update to 1909
BUGFIX: Resolve issue preventing ability to delete a patch management policy mistakenly set to still in use

Windows RC Agent v10.9.9
UPDATE: Update Patch Management Engine version to install v1.1.7 out the box
UPDATE: Take Control agent update for TeamViewer v12 (** see note below for details)
BUGFIX: Address Kaspersky issue in Antivirus Update Check

* Re. UPDATE: Improved out-of-the-box thresholds for new performance monitoring checks. Here’s a side by side comparison of the previous default and the new values. These will only be applied to new checks (those that previously would have used the original values).

Memory Usage:

Processor Utilisation:

Processor Queue:

Physical Disk:

** Re. UPDATE: Take Control agent update for TeamViewer: TeamViewer released a patch that was applied retroactively to existing agents, with the following improvements:

• Security improvement for communication between infrastructure and client components
• Code refactoring to prevent potential buffer overflow which may result in an application crash

See https://community.teamviewer.com/t5/Change-Logs/Windows-v12-0-224043-Full-Change-Log/td-p/78494 and https://community.teamviewer.com/t5/Announcements/Security-bulletin-CVE-2019-18196/td-p/74564 for more details.