Monthly Archives: May 2016

MAX RM: Intermittent Access to RBM feature – RESOLVED

Posted on May 27, 2016 by brianmackie

Further to the recent post, full service of the Remote Background Management (RBM) feature has been restored. All Dashboard and ControlNow services are now working as normal. We’re working with our datacenter partner to understand the issue and how this … Continue reading →

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MAX RM Service Release, May 27th

Posted on May 27, 2016 by brianmackie

We’re pleased to share that in today’s service release we’re updating the OSX Agent to version 1.5.2, which contains a set of general performance improvements. The new Agent is now generally available (GA) for downloading to all Mac workstations. Summary … Continue reading →

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MAX RM: Intermittent Access to RM Dashboard – RESOLVED

Posted on May 27, 2016 by brianmackie

MAX Remote Management users should no longer experience problems accessing the RM dashboard.  The network outage with Rackspace has been resolved.  RBM is still experiencing intermittent access and we are currently working to fully restore this service. NOTE:  This interruption … Continue reading →

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MAX RM: Intermittent Access to RM Dashboard

Posted on May 27, 2016 by brianmackie

MAX Remote Management users might experience intermittent or unavailable access to the RM dashboard due to a network outage in a Rackspace datacenter.  This outage should not impact the agent from running checks. Users can try logging into the US … Continue reading →

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MAX Service Desk Mobile

Posted on May 26, 2016 by

We’re pleased to announce the release of the MAX Service Desk app for Android. The app is now available to download from Google Play New features include: Scheduling of field site visits with GPS coordination, mileage and time tracking capabilities Optionally enable location tracking for … Continue reading →

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MAX RM Release now live… New Dashboard icons, plus improvements to device onboarding and automation

Posted on May 25, 2016 by brianmackie

We’re pleased to announce that the latest MAX Remote Management release is rolling out across the Dashboard territories, so that it will be available to all customers by Thursday, May 26th. In this release we have a trio of updates:

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MAX RM Service Release, May 24th

Posted on May 24, 2016 by brianmackie

We’re pleased to announce a set of customer service updates in today’s Dashboard release (v6.20.3). The update is currently rolling out across the territories and will be available to all customers by tomorrow, Wednesday May 25th. Here are the release notes … Continue reading →

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I-3 hosted email – Resolved

Posted on May 23, 2016 by

1200 PDT / 2000 BST – Our engineers have confirmed that the unplanned maintenance on the mail.i-3.com mail service, due to a hardware failure, has been successful and all services have been restored. All queued messages are clearing or have cleared … Continue reading →

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Coming Soon: MAX RM Release… Brand new Dashboard icons, and improvements to device onboarding and check-triggered tasks

Posted on May 23, 2016 by brianmackie

We’re pleased to announce that we’re lining up the next significant update to MAX RM, in which we’ll be introducing a brand new set of Dashboard icons. The new, crisper icons are designed to convey key information more effectively, and give the … Continue reading →

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I-3 hosted email update

Posted on May 23, 2016 by

0810 PDT / 1610 BST – Our engineers have confirmed that the restoration of the disk subsystems will take longer than initially anticipated, to resynchronise all of the user data. The latest estimates for full restoration of services to I-3 … Continue reading →

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