Patch Management Engine (PME) v2.11.2GA

Posted on June 6, 2024 by Chris Dunsmore

We are pleased to announce a new version of PME is being released to GA today.

This release contains 3 main updates.


Windows 11 Upgrade Improvements (N-sight and N-central)

When updating devices from Windows 10 to 11 some devices were installing an older version (21H2) of Windows 11 rather than the latest (23H2). With this build the latest version will always be used.

This is particularly beneficial as the original versions of Windows 11 were not as stable as the latest.

Cumulative update install improvements (N-central offline patching only)

Through support cases and internal investigations we have seen significant benefits and improved success rates when installing patches using msu files via WUSA rather than cab files via DISM. A device can be offered both updates however we have now put prioritisation on the MSU file over the cab version of it.

Note: both N-central and N-sights online patch engine already prioritises the msu.



Registry Key Control Changes (N-central only)


The patch profile option “Limited to administrators” can no longer be reliably controlled by N-central over all operating systems due to depreciation by MSFT, therefore we recommend when using this option you also leverage GPO to ensure it is set. The profile screen UI will be updated to reflect this.

The current GA 2.11 version will fail over to “N-central activity only” when “Limited to Administrators” has been selected but not successfully applied however this would in turn inadvertently clash with the settings applied outwith N-central due to our periodic checking and re-application of the reg keys. As of this build that has been stopped.

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Integrated DNS Filtering Roaming client v1.13.0

Posted on June 3, 2024 by Daniel Sylvester

A new version of DNSFilter Windows Roaming client will become available for N-central integration on Wednesday, June 5, 2024. This release will not require any upgrade to your N-central server. The DNS Agent will automatically update to version 1.13.0.

DNSFilter Release Notes

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Advance notice. Risk Intelligence 7.1

Posted on May 31, 2024 by Daniel Sylvester

We are pleased to inform you about upcoming release for N-able Risk Intelligence, scheduled for delivery starting from Wednesday, June 5. This update focuses on a specific customer issue.

Bug fixes:

  • NCIP-4904 – Risk Intelligence Security Scan task – when security scan fails to run on OneDrive folders
Continue reading →
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Advance Notice RMM Managed Antivirus (MAV-BD) Scheduled Maintenance Window – US Region Only

Posted on May 31, 2024 by carlagajdecki

Please be advised of an upcoming 4-hour Maintenance window for RMM Managed Antivirus (MAV-BD) for the US regions starting Tuesday June 4th for infrastructure updates. During this Maintenance window, you may experience intermittent outages in the RMM dashboard. Please see below for full details of the dates/times and what to expect.

Continue reading →
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Advance Notice “Z” SP5 EDR Console Update (June 2)

Posted on May 29, 2024 by carlagajdecki

UPDATE MAY 31: Please note due to unforeseen changes, this release has been rescheduled to Sunday June 9th

We are pleased to announce that on Sunday June 2, during the SentinelOne’s regular scheduled Maintenance Window Endpoint Detection and Response (EDR) will be updated to SentinelOne’s “Z” SP5 for the consoles detailed below. This release delivers significant enhancements to the management console.

Continue reading →
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N-sight: Live Two-way User Chat  for Mac Devices

Posted on May 15, 2024 by Chris Dunsmore

We’re excited to let you know that following the success of one of the most requested features for N-sight: Live, two-way user chat! which was launched on Windows devices, we have brought that same capability to Mac’s

It means technician users are now able to chat directly with their customer users, offering a brand-new communications and helpdesk support channel: 

  • Improve the customer care experience for end-users with added convenience and choice 
  • Notify users proactively and help resolve issues more quickly  
  • Boost technician efficiency, including the ability to run multiple chats simultaneously 

Here are a couple of screenshots that show the new feature:

The new chat feature uses the same chat widget that’s already available with Take Control and Remote Background Management sessions. The beauty of this update is that now you’re able to use it directly, without the need to first initiate a Take Control or RBM session. The only requirement is that the device in question has Take Control or RBM enabled, as the User Chat feature uses the Take Control agent.  

Here’s a summary of the User Chat features: 

  • Technicians can have multiple chat windows open at the same time 
  • Use Roles & Permissions to show or hide the feature for users (it is off by default for users based on the ‘client’ role) 
  • Chat sessions are logged in the User Audit Report 
  • A user can minimize the chat window and also highlight-&-copy chat text 
  • The chat window supports all standard RMM languages 
  • Devices require Take Control and/or RBM to be installed 
  • There’s no additional charge for the feature 

We’re planning to release the new User Chat feature to all territories in the next few days, so keep an eye out for the new feature the next time you log in – it will soon be there!

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Patch Management Engine (PME) v2.11.2RC

Posted on May 15, 2024 by Chris Dunsmore

We are pleased to announce a new version of PME is being released to RC within the next 24 hours.

This release contains 3 main updates.


Windows 11 Upgrade Improvements (N-sight and N-central)

When updating devices from Windows 10 to 11 some devices were installing an older version (21H2) of Windows 11 rather than the latest (23H2). With this build the latest version will always be used.

This is particularly beneficial as the original versions of Windows 11 were not as stable as the latest.

Cumulative update install improvements (N-central offline patching only)

Through support cases and internal investigations we have seen significant benefits and improved success rates when installing patches using msu files via WUSA rather than cab files via DISM. A device can be offered both updates however we have now put prioritisation on the MSU file over the cab version of it.

Note: both N-central and N-sights online patch engine already prioritises the msu.



Registry Key Control Changes (N-central only)


The patch profile option “Limited to administrators” can no longer be reliably controlled by N-central over all operating systems due to depreciation by MSFT, therefore we recommend when using this option you also leverage GPO to ensure it is set. The profile screen UI will be updated to reflect this.

The current GA 2.11 version will fail over to “N-central activity only” when “Limited to Administrators” has been selected but not successfully applied however this would in turn inadvertently clash with the settings applied outwith N-central due to our periodic checking and re-application of the reg keys. As of this build that has been stopped.

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Web Protection: Scheduled Maintenance starting Tuesday May 21st

Posted on May 15, 2024 by carlagajdecki

Please note that starting on Tuesday May 21st we will be publishing an update for Web Protection bringing in general infrastructure changes. This release will be in place across all regions by Thursday May 23rd. No Agent changes or downtime during this release will be required. 

Continue reading →
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Introducing: Cove Beta Features

Posted on May 14, 2024 by brianmackie

We are excited to announce the launch of Cove Beta Features. Now it’s easier than ever to try out new capabilities and offer direct feedback to our developers.

We believe that Beta Features will:

  • Help us validate and fine-tune new functionality before bringing into the core product experience.
  • Give you more opportunities to provide feedback and shape the product.

New in Beta Features: Enhanced Device Properties

Now that you know what Beta Features are all about, let’s look at a current example: Enhanced Device Properties

Enhanced Device Properties completely rethinks the way that critical information about an endpoint is displayed in Cove. But you don’t need to take our word for it. To access Enhanced Device Properties and try it for yourself, simply click on the flask icon in the nav bar.

Key Highlights:

  • Reimagined experience: A completely refreshed look and feel to help streamline navigation and simplify core tasks.
  • Detailed summary: Access a vastly enhanced summary of your devices. We’ve consolidated an array of device specific details and statistics into a single tab for a more powerful device overview.
  • Export capabilities: Effortlessly export data to facilitate deeper analysis and comprehensive reporting.
  • Filter enhancements: Easily customize advanced filters to find the information you need much more efficiently.
  • Enhanced Recovery Verification tab: now it contains information about all the Continuity plans to which the device has been added.
  • Improved performance: Enjoy a much faster and responsive experience to help you achieve your goals more effectively.

As noted above, Beta Features allows you to offer direct feedback to Cove Engineers. So, stay tuned for Beta Features announcements as they become available.

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