Advance Notice: Advance Notice: N-sight Managed Antivirus (MAV-BD) Scheduled Maintenance Window

Please be advised of an upcoming Maintenance window for N-sight Managed Antivirus (MAV-BD) for all regions starting Tuesday August 27th through Thursday August 29th. During this Maintenance window, you can expect a small outage at the beginning of the 2-hour Maintenance Window. Please see below for full details of the dates/times and what to expect.

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Advance Notice: EDR “S-24.2.6” Console Update Sunday August 25

We are pleased to announce that on Sunday Aug 25th, during the SentinelOne’s regular scheduled Maintenance Window Endpoint Detection and Response (EDR) will be updated to SentinelOne’s “S-24.2.6” for the consoles detailed below. This release delivers significant enhancements to the management console.

Excited to share some of the highlights below and please be sure to read the full Release Notes and supporting documentation available on N-able Me

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Introducing Cove 24.8

With version 24.8, the Cove Data Protection team is happy to announce general availability of a newly enhanced backup retention model designed to make long-term retention policy management easier and more transparent. We’re also introducing enhancements to the Cove UI, to Microsoft 365 protection, and to our Continuity features.

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Risk Intelligence 8.1

We’re pleased to announce an upcoming release for N-able Risk Intelligence, scheduled for delivery starting from Tuesday, August 20, 2024. We transitioned the Risk Intelligence email delivery system from AWS SES (Amazon Web Services Simple Email Service) to N-able MailAssure and addressed multiple customer issues in this release.

Bug fixes:

  • NCIP-7096 – Can’t create a new customer if using branding
  • NCIP-7311 – Error when trying to get report template from /report_template/id.json

Release Schedule:

We don’t expect any downtime or any impact on service performance.

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Cloud Commander adds Tenant level settings visibility with management coming soon

Tenant Management is a crucial capability that MSPs and CSPs need to help protect their infrastructure, users, and data. Helping to enforce the policies and best practices for creating a compliant and resilient environment for their clients. As with all security practices, it all starts with visibility, and ensuring a proper window into configurations and settings across your tenants to better take the correct actions needed.

In this first release of tenant management inside Cloud Commander, we will focus on visibility, with the ability to act in later releases.

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Announcing the GA of N-central 2024.4

N-central 2024.4.0.11

Detailed Release Notes

Download link (login required)

What’s New in N-central 2024.4 

N-central 2024.4 contains a massive backend enhancement to drive the N-able Ecoverse vision. Setting the foundations of cloud native architecture to seamlessly deliver new capabilities at a faster velocity. Additionally, you will find updates for new API’s and Analytics data models. As always more performance and hardening to make your experience even better.

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Release Take Control – Windows Console 7.50.12

Windows Console 7.50.12 – Support Toolkit Feature Added

The Support Toolkit feature in Take Control Standalone is designed to enhance the efficiency and effectiveness of technicians by providing a centralized location for storing and accessing scripts, applications, and other essential files. This feature allows technicians to quickly resolve issues by having all necessary tools readily available during remote sessions.

Key Features

  • Centralized Storage: A dedicated toolbox where technicians can store scripts, applications, and other files needed for troubleshooting and resolving issues.
  • Easy Access: While connected to a remote machine, technicians can easily access and use items from the toolbox, streamlining the problem-solving process.

Benefits

  • Increased Efficiency: Reduces the time spent searching for and transferring files during a remote session, allowing technicians to focus on resolving issues.
  • Improved Productivity: Having all necessary tools in one place enhances the technician’s ability to quickly address and fix problems, improving overall productivity.
  • Enhanced Support Quality: Ensures that technicians are well-equipped with the right tools at all times, leading to more effective and reliable support for end-users.

This new feature significantly enhances the capabilities of the Windows Console, making remote troubleshooting and system management more efficient and user-friendly.

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Windows (Version 7.50.09) and Mac (Version 6.00.59) Agents

Windows Agent (Version 7.50.09) – New Features and Enhancements: 

Support for Agent Configuration Template: 

    • It is now possible to create and deploy Agent Configuration Templates into Device Groups. This new functionality, available from the Admin Area, makes it much easier to manage Agent configurations. 
    • Added functionality to prevent Agent permissions from being changed on Devices that are part of a group which has a Configuration Template applied. In that case, an error message will be displayed if settings are attempted to be changed locally.  

    Submit Feedback with Logs: 

      • Agent support for a new option at the Windows Viewer, available in the top-right (Preferences) menu, which allows the Technician to send local and remote logs with the click of a button. This is particularly useful to help us to support our Customers, as we will be getting all the relevant information along with the context related to any issue that is experienced by the Partners. 

      Session Approval Options: 

        • Implemented a new option to set different session approval actions when the remote Device is locked, or no user is logged in. 

        Mac Agent (Version 6.00.59) – New Features and Enhancements: 

        Support for Agent Configuration Template: 

          • It is now possible to create and deploy Agent Configuration Templates into Device Groups. This new functionality, available from the Admin Area, makes it much easier to manage Agent configurations. 
          • Added functionality to prevent Agent permissions from being changed on Devices that are part of a group which has a Configuration Template applied. In that case, an error message will be displayed if settings are attempted to be changed locally. 
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          Advance Notice: N-sight Managed Antivirus (MAV-BD) Scheduled Maintenance Window – APAC Region

          Please be advised of an upcoming 4-hour Maintenance window for N-sight Managed Antivirus (MAV-BD) for the APAC region on Wednesday August 7th for infrastructure updates. During this Maintenance window, you can expect intermittent outages in the N-sight dashboard. Please see below for full details of the dates/times and what to expect.

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          Web Protection: Scheduled Maintenance starting Tuesday August 6th

          Please note that starting Tuesday August 6th we will be publishing an update for Web Protection. This release will be in place across all regions by Thursday August 8th bringing a new Web Protection Agent (5.36.2). A reboot is not expected for this Agent update.

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